Version No. on Back Cover: Version 2.0 2019
Congratulations on becoming a PhoenixMiles Elite Member.
Air China family carriers and Star Alliance Members work together to build a global flying
network for you to enjoy smooth and fast travel around the world. No matter when and
where, as long as you fly on the flights operated by Air China family carriers and Star Alliance
Members, Elite Member benefits are ready to make each and every of your trip more
comfortable and enjoyable. This Manual details the exclusive privileges of Elite Member.
Please take your time to read through.
Thank you for supporting Air China family carriers!
Elite Membership Levels 2
Qualifying Criteria 2
Elite Member Benefits 3
Flights operated by Air China family carriers using their own codes 3
Exclusive Benefits to Annual Premium Lifetime Platinum Card 10
Flights operated by Star Alliance carriers or Star Alliance Connecting Partners 13
Other benefits 16
Data Protection 17
Legal Maers 17
Aached Tables 18
Contact Us 22
TABLE OF CONTENTS
Welcome Address
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HOENIXMILES
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Elite Membership Levels
Level Silver Card Gold Card Platinum Card
Sample
Corresponding Star Alliance Status Star Alliance Silver Star Alliance Gold
General Upgrade Standards
40,000 qualifying mileage/ 25 qualifying
segments
80,000 qualifying mileage/ 40 qualifying
segments
160,000 qualifying mileage/ 90 qualifying
segments
Special Upgrade Standards
—
Silver status for five full years in a row, and
in compliance with corresponding flight
standards.
Gold status for five full years in a row, and
in compliance with corresponding flight
standards.
Renewal Standards
35,000 qualifying mileage/ 23 qualifying
segments
70,000 qualifying mileage/ 36 qualifying
segments
145,000 qualifying mileage/ 80 qualifying
segments
Validity term aer upgrade From the month of the upgrade to the end of the 24th month thereaer.
Validity term aer renewal
From the month following the one when the existing membership expires to the end of the 12th month thereaer.
Upgrade assessment cycle
The previous 12 consecutive months, including the month when assessment starts.
Renewal assessment cycle
12 consecutive months from the month prior to the one when the existing membership expires.
Qualifying Criteria
PhoenixMiles checks every day the qualifying mileage or segments in your flight record for the past 12 consecutive months. When the
qualifying mileage or segments reach our standards, you will become the Elite Member of PhoenixMiles at the corresponding level.
Except for the Lifetime Platinum Card and the Annual Premium Lifetime Platinum Card, which may be upgraded directly aer reaching
the standards, the rest Elite Membership statuses are upgraded level by level. To become an Elite Member (excluding the levels above
Lifetime Platinum), you are required to reach the standards corresponding to a higher membership level and upgrade from your
existing membership level. Prior to expiration, your existing Elite Membership Level is subject to the membership renewal assessment
in accordance with the renewal standards for the existing level. Once you receive your new Elite card or e-card for your upgraded or
renewed membership, you may enjoy the Elite Membership services at the corresponding level. Elite Member must be at least 12 years
of age.
Silver Card
Gold Card Platinum Card
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Level Lifetime Platinum Card Annual Premium Lifetime Platinum Card
Sample
Corresponding Star
Alliance Status
Star Alliance Gold
Upgrade Standards
1 million Lifetime Platinum
mileage
/ 2 million Lifetime Platinum mileage
Annual 300,000 Lifetime Platinum mileage
Validity term aer upgrade Lifetime
From the date when the Annual Premium Lifetime Platinum Card takes
effect to December 31 of the same year.
Upgrade assessment cycle
From the date when the membership takes effect From January 1 to December 31 of the previous year
① The Special Upgrade Standards take effect from April 1, 2014. If you are qualified for the same membership level for four full years in a row, and meet 70% of the
upgrade2 threshold from January to December in the fih year, you are eligible for a membership upgrade in March of the sixth year. Example: A member who
retains the Silver status from January 2015 to December 2019 and accrues 70% of the mileage or segments required for a Gold upgrade from January to December
2019 will be upgraded to Gold member in March 2020.
② If Elite Membership still remains aer downgrade, its validity period is the same as that of Elite Membership aer renewal.
③ From the date when Air China family carriers joined PhoenixMiles, take the flights operated by them using their own codes. Shenzhen Airlines and Shandong
Airlines joined the PhoenixMiles brand on January 8, 2013. Air Macau joined the PhoenixMiles brand on January 1, 2015. Tibet Airlines has been a Air China family
carrier from January 8th,2013 to August 31st, 2019.
④ From the date when Air China family carriers joined PhoenixMiles, take the flights operated by them using the code of any carrier in the family. Shenzhen Airlines
and Shandong Airline joined the PhoenixMiles brand on January 8, 2013. Air Macau joined the PhoenixMiles brand on January 1, 2015. Tibet Airlines has been a Air
China family carrier from January 8th,2013 to August 31st, 2019.
⑤ During assessment, only the existing flight record in your account is checked, and the flight dates must be within the assessment cycle.
⑥ Assessment takes place on January 1 every year, and you must be a Lifetime Platinum Card member before the date of assessment.
Elite Member Benefits
Flights operated by Air China family carriers using their own codes
As Elite Member of PhoenixMiles, you are entitled to the following services when taking flights operated by Air China family carriers using their
own codes.
Classification Flight Benefit
Annual Premium Lifetime Platinum/
Lifetime Platinum/ Platinum Card
Gold
Card
Silver Card Remarks
Mileage
Flights operated
by Air China family
carriers using their
own codes
Mileage
bonuses
50% 30% 25%
Bonus mileage does
not count towards your
membership status and
is credited together with
regular mileage.
Ticket
booking
Flights operated
by Air China family
carriers using their
own codes
Priority
reservation
holding for
paid tickets
If you have an unconfirmed, full-fare first class,
business class or economy class ticket, we will
do our best to hold your reservation up to 48
hours before flight departure.
——
This service is not
applicable to Air Macau.
If the flight is no longer
available for purchase, you
will be on waiting list for
reservation according to
flight conditions.
Priority
reservation
guarantees
for paid
tickets
Phone 95583 to have a reservation held for up to
48 hours before the scheduled departure time
for Lifetime Platinum/ Platinum members and
up to 72 hours before the scheduled departure
time for Gold members for full-fare first class,
business class or economy class tickets.
——
Priority
award ticket/
upgrade
guarantees
On special travel dates, Lifetime Platinum
members, Platinum members and Gold
members may request award upgrades or award
tickets in booking classes O/I/X. Availability is
limited. Members should call the PhoenixMiles
member services center as soon as possible
so that we can prioritise guaranteeing the
award ticket. This service is not applicable to Air
Macau.
Silver members may request award tickets/ upgrades
from the PhoenixMiles member services center for
flights operated by Air China and Shandong Airlines,
subject to availability. Requests can be made up to 48
hours before departure for domestic Air China routes, Air
China routes to Japan, South Korea, Hong Kong, Macau,
Taiwan, Southeast Asia, the Middle East and South Asia,
and all Shandong Airlines flights. Requests can be made
up to 72 hours before departure for Air China routes to
Europe, North America, Australia and Africa. This service
is not applicable to other Air China family carriers.
This service is not
applicable to Tibet Airlines
and Air Macau. If the flight
is no longer available
for purchase, award
redemption cannot apply
as well.
Notes:
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Benefit
Annual Premium Lifetime Platinum/
Lifetime Platinum/ Platinum Card
Gold Card Silver Card Remarks
Priority wait list and
airport standby
For PhoenixMiles members on standby for the same ticket class, the following order of member priority shall
apply: Lifetime Platinum, Platinum, Gold and Silver. Members of the same membership level will be assigned
seats on a first-come, first-served basis. Air Macau only offers a priority standby service at the airport.
——
Priority check-in
First Class/ Elite Member check-in
counter
Business Class/ Elite
Member check-in counter
Business Class/ Elite Member check-in
counter
Check in at designated counters to avoid
crowds. Lifetime Platinum and Platinum
members may use Business Class counters if
no First Class check-in counters are available at
the airport. Gold members may use First Class
check-in counters if no Business Class check-
in counters are available at the airport. Silver
members should check in at Economy Class
counters.
Elite
Member
additional
checked
baggage
allowance
Where
weight
concept
applies
30 kg 20 kg 20 kg
Elite members may check in an additional piece
of ordinary baggage on flights operated by Air
China family carriers. Baggage allowance:
Where the weight concept applies, the length,
width and height of each piece of baggage shall
not exceed 100 cm (40 in), 60 cm (24 in) and 40
cm (16 in) respectively.
Where the piece concept applies, the sum
of the dimensions of each piece of ordinary
baggage shall not exceed 158 cm (62 in),
including wheels and handles. For First and
Business Class passengers, baggage items
must not weigh more than 32 kg (70 lb). For
Economy Class passengers, baggage items
must not weigh more than 23 kg (50 lb).
Where
piece
concept
applies
1 piece 1 piece 1 piece
Flights operated by Air China family carriers using their own codes
Premium
Lounge
Flights
taken by
members
Outbound flights operated by Air China family carriers using their own
codes
Air China-operated, CA-coded flights or
Shenzhen Airlines-operated, ZH-coded
flights
The contracted departure lounges for Air
Macau include those in Chengdu, Beijing,
Hefei, Macau, Ningbo, Nanning, Hangzhou,
Shanghai Hongqiao, Shanghai Pudong, Taiyuan,
Xiamen, Chongqing, Nanjing, Shenyang, Tianjin,
Zhengzhou, Taipei, Kaohsiung, Tokyo, Osaka,
Seoul and Bangkok airports.
Silver members have access to the designated
lounge of corresponding terminal free of charge
when taking international flights originating
from Beijing, Chengdu, Tianjin, Shenzhen,
Wuxi, Shenyang, Nanjing and Xi'an; Silver
members have access to the designated
lounge of corresponding terminal by redeeming
1,500 mileage when taking domestic flights
originating from Beijing, Chengdu, Tianjin,
Hohhot, Shanghai Pudong, Shanghai Hongqiao,
Hangzhou, Chongqing, Wuhan, Shenzhen, Wuxi,
Shenyang, Nanjing, and Xi'an.
Available
lounge
types
Lounges operated by Air China
Contracted lounges at designated
airports
Lounges operated by Air
China (excluding Air China
First Class Lounge and Air
China First Class & Business
Class Lounge)
Contracted lounges at
designated airports
Designated domestic departure
VIP lounges operated by Air China
or VIP lounges at some airports by
redeeming 1,500 mileage; or designated
international departure VIP lounges
operated by Air China or VIP lounges at
some airports free of charge.
Number
and age of
invitee
One passenger at the age of 2 and above. ——
Flights
taken by
invitees
Outbound flights operated by Air China family carriers using their own
codes
——
Priority boarding Subject to availability —— ——
Priority baggage
handling
Subject to availability —— ——
Flight disruptions Treated as First Class passenger
Treated as Business Class
passenger
Treated as Business Class passenger
for accommodation
For other special products purchased, please
follow the relevant rules.
No member benefits are offered for disruptions
to Air Macau flights.
When Shenzhen Airlines flights are disrupted,
members above Gold status will be treated as
Business Class passengers. Silver members will
be treated as Economy Class passengers.
Benefit
Annual Premium Lifetime Platinum/
Lifetime Platinum/ Platinum Card
Gold Card Silver Card Remarks
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Free change to
paid tickets
Within the
validity period
of Annual
Premium
Lifetime
Platinum Card
Ticket numbers starting with
999, for flights operated by Air
China with a CA code and without
any connections onto foreign or
regional operators in the booking
records.
No limits
95583 or the sales offices and
ticket offices directly under
Air China
Mileage is accrued as per the class upon upgrade.
For tickets with special services applied, such special services
must be re-applied upon change.
The fare gap between high and low seasons or caused by the
change of sub-class must be paid.
Extension of
mileage validity
term
Applicable to Annual Premium
Lifetime Platinum Members only.
In each month, members may
apply for the extension of unused
mileage that expired at the end of
the previous month.
1 time/ month
Official website of
PhoenixMiles
Air China APP
Upon extension, the corresponding mileage is valid from the
month of application to the end of the 12th month thereaer.
Used for mileage redemption only.
The validity term of expired mileage cannot be automatically
extended without application.
The service is inapplicable to the mileage that expired other
than the end of the previous month, or members with expired
membership level.
Free change to
awards
Applicable only to the award
tickets/ upgrades redeemed and
used by Annual Premium Lifetime
Platinum Members.
Ticket numbers starting with
999, for flights operated by Air
China with a CA code and without
any connections onto foreign or
regional operators in the booking
records.
No limits
95583 or the sales offices and
ticket offices directly under
Air China
Inapplicable to the change to upgrade vouchers for
international and domestic tickets.
For tickets with special services applied, such special services
must be re-applied upon change.
Exclusive Benefits to Annual Premium Lifetime Platinum Card
Benefit Conditions of use Application platform Note
Upgrade voucher
Within the
validity period
of Annual
Premium
Lifetime
Platinum Card
Designated members must be
at least 12 years of age With
membership level of Silver or
Standard before application
1 card
number/ per
year
Official website of
PhoenixMiles
Air China APP
The designated member's card number, Chinese and English
names, and valid ID number in the account (passports, ID
cards, etc.) must be provided at the time of application. Both
members are required to understand and acknowledge the
rules Upon successful application, no return is allowed; if
unused, it becomes invalid upon expiration.
Voucher of
upgrade to
First Class on
international or
regional flights
Only applicable to tickets for
holders of Annual Premium
Lifetime Platinum Card.
Ticket numbers starting with
999, for flights operated by Air
China with a CA code and without
any connections onto foreign or
regional operators in the booking
records.
Business Class on international or
regional flights, with class code J/
C/D/Z/R.
Business Class on domestic
flights, with class code J. The paid
ticket must have confirmed flight
date and flight.
Apply within 3 days before
departure.
2 card
numbers/
year
95583 or the sales offices and
ticket offices directly under
Air China
This service cannot be requested at the time of check-in.
For tickets with special services applied, such special services
must be re-applied upon the use of upgrade voucher.
Upon upgrade, the booking class is O; mileage is accrued as per
the class prior to upgrade.
This benefit is related to tickets, and is subject to the specific
conditions of flights.
Upon the use of upgrade voucher, a voluntary change or refund
is processed as per the voluntary change or refund standards
for the original paid ticket/ class. A used upgrade voucher
becomes invalid instantly and cannot be refunded.
Upgrade vouchers for international flights must be used within
the calendar year of issuance.
Vouchers of upgrade to First Class on domestic flights are only
available and to be used in 2019.
Vouchers of
upgrade to First
Class on domestic
flights
2 card
numbers/
year
Benefit Conditions of use Application platform Note
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Flights taken
by Star Alliance
carriers
(including Air
China and
Shenzhen
Airlines)
Priority boarding Subject to availability ——
Passengers in First Class and Business Class are entitled to priority boarding at the boarding
gate.
Priority baggage
handling
Subject to availability —— Your baggage will be placed on the conveyor belt with priority for quick claim.
Priority reservation
waitlisting
Available
If your preferred flight is fully booked, you are prioritized on the waiting list (excluding
members with award tickets).
Priority airport
waitlisting
Available
In case of changes to your travel plan and a fully-booked flight, you are prioritized on the
waiting list (excluding members with award tickets).
Flights operated
by HO and
connecting with
Star Alliance
carriers
Departure lounges
You may invite one guest traveling on the same
flight to the lounge, who must be over 2 years
of age. Available lounges include the lounges
operated by Star Alliance carriers, lounges
operated by Juneyao Airlines (Shanghai Pudong)
and contracted lounges of Juneyao Airlines.
Please present the boarding pass of the connecting flight marked with Star Alliance Gold
logo to enter the lounge.
Flights operated by Star Alliance carriers or Star Alliance Connecting Partners
Flight
Benefit
Annual Premium Lifetime
Platinum/ Lifetime Platinum/
Platinum Card
Gold
Card
Silver
Card
Remarks
Flights taken
by Star Alliance
carriers
(including Air
China and
Shenzhen
Airlines)
Priority
check-in
Available ——
Check in at designated counters to avoid crowds. Available at counters with Star Alliance
Gold marks.
Additional free
baggage allowance
Where weight concept applies: 20 kg
——
You are entitled to an additional free baggage allowance of 20 kg (44 lb) or one piece on
flights with restrictions to baggage weight or piece. Baggage standards are subject to the
regulations of each carrier.
Some airlines do not offer this benefit on one-way flights, but only on Star Alliance
connecting flights. In Europe, additional baggage is inapplicable to the following tickets:
"Light" tickets from Luhansa, Austrian Airlines and Swissair, "Check&Go" tickets from
Brussels Airlines, "Go light" tickets from SAS and "Seat" ticket from Air New Zealand.
Where piece concept applies: 1 piece
Priority security
check/ immigration
inspection
Available ——
Gold Members of Star Alliance may use its Gold Track priority lanes at over 150 airports
around the world for faster security check and clearance. Visit hps://www.staralliance.com/
zh/gold-track for a list of airports where the service is available.
Departure lounges
Lounges operated by Star Alliance
carriers
Star Alliance lounges
Contracted lounges at designated
airports
——
You may invite one guest traveling on a same-day flight operated by a Star Alliance carrier to
the Star Alliance Gold Lounge. The passenger invited must be over 2 years of age.
Where you take a domestic flight within the country where the Star Alliance carrier is located,
and the carrier has special regulations on the use of lounges, please follow such regulations.
Flight
Benefit
Annual Premium Lifetime
Platinum/ Lifetime Platinum/
Platinum Card
Gold
Card
Silver
Card
Remarks
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Other benefits Data Protection
Your personal data (membership data) includes: data on your membership; data on mileage accrual or mileage redemption in your
member account; data you voluntarily provide; data collected when we provide you with membership services; data collected at the
time when you contact with the partners of Air China family carriers in other ways.
In this Manual, your personal data is processed for the following purposes: to provide you with membership services, including
but not limited to lounge services, mileage accrual and redemption; to comply with laws and regulations, and the requirements
of all regulatory/ law enforcement agencies; to carry out system testing, development and maintenance; to maintain customer
relationships; to perform personal data analysis, marketing and market research; other purposes permied by laws and regulations
or with your consent.
To achieve the purposes above, you will agree that:
Your membership data may be provided to the partner airlines and other partners, data processors of Air China family carriers and
other third parties; your membership data may be transmied to other countries/ regions, where there may be no legislation for
data protection.
When registering as a PhoenixMiles Member, you have the right to choose whether you agree to accept the membership inquiry
services such as mileage bill and E-magazine mentioned herein. After giving your consent, you still have the right to revoke it
through the PhoenixMiles official website - My Account - Account Management. After revocation, you will no longer receive
membership inquiry services such as mileage bill and E-magazine.
Furthermore, you have the right to cancel your personal PhoenixMiles account through the PhoenixMiles official website - My
Account - Account Management - Permanently cancel my account. Upon cancellation, your membership will be terminated and
you will no longer enjoy any membership benefits and services as prescribed by the PhoenixMiles frequent flyer program.
You may check the privacy policy through the official websites of Air China, Shenzhen Airlines and Shandong Airlines.
Membership level
Benefits
Annual Premium Lifetime Platinum
Card/ Lifetime Platinum Card
Platinum Card Gold Card Silver Card
Use mileage to pay excess baggage fees
—
Photo card
—
PhoenixMiles family events
VIP shule bus for aircra parked in remote bays —
Air China chauffeured transfer service
Elite Member counters at designated airports
This service is available. This service is subject to availability.
① The benefits below are for the exclusive use of Elite Members, except that mileage is redeemed to cover the excess baggage fees of another passenger, or unless
otherwise indicated.
② When traveling on an Air China-operated, CA-coded domestic flight departing from Beijing, you may request this service by presenting your paid ticket at our Elite
Member check-in counter at Beijing Capital International Airport (T3) at least 50 minutes before departure.
③ To apply for a membership card with your photo or view photo specifications, you may log in to the PhoenixMiles official website or call the PhoenixMiles member
services center.
④ Subject to event participation requirements.
⑤ Subject to actual operations at airports.
⑥ From January 1, 2019 to December 31, 2019, if you purchase tickets of Air China on designated routes and in designated classes, you are entitled to the chauffeured
downtown-airport transfer service provided by Air China. You may refer to the official website of Air China, Air China APP, Air China Sales Service Hotline 95583 for
inquiry and request.
⑦ PhoenixMiles Elite Member counters include Counter 35-Island F-T3 at Beijing Capital Airport, Counter C14-T1 at Guangzhou Baiyun Airport, Counter 100-T2 at
Chengdu Shuangliu Airport, Counter 303-Island A-T2 at Shanghai Hongqiao Airport, Air China Ticketing Counter-Island H-T2 at Shanghai Pudong Airport, Counter
67-T3 at Wuhan Tianhe Airport, Island 3H-T3 at Chongqing Jiangbei Airport, Ticketing Counter-Island F-T2 at Tianjin Binhai Airport, Waitlist Ticketing Counter-Island
B at Hohhot Baita Airport and Counter 4-T1 at Hangzhou Xiaoshan Airport. Account information inquiry and modification, among other membership services, are
offered to Elite Members.
In addition to the Elite Member benefits described herein, Air China family carriers provide extra products or services to Elite Members according to their own conditions,
which are not part of the PhoenixMiles Elite Member benefits. Due to the different usage conditions, please follow the rules applicable to each product or service.
Note:
14 15
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The rules and terms of the PhoenixMiles Member Manual also apply to Elite Members, which are available on the PhoenixMiles website.
The PhoenixMiles Elite Member Card is only used by the Elite Member within its validity term. Without the presence of the Card, the
corresponding Elite Membership services may not be provided properly.
Besides the Air China PhoenixMiles CITIC World Credit Card, PhoenixMiles co-branded credit cards jointly issued by Air China and its
partner banks do not qualify you for PhoenixMiles Gold-and-above benefits or Star Alliance Gold benefits.
You are responsible for keeping your password confidential. We shall not be liable for any losses that arise if your account is
compromised.
In the event that you violate the terms or rules of this program, including selling mileage or providing false documentation (such as
flight evidence or card number of others), PhoenixMiles reserves the right to take the following measures at its own discretion: request
compensation from you for any losses incurred by Air China, terminate your membership, cancel the mileage accrued, ask you to
reimburse the cost of any used award tickets, and any other associated legal and court fees.
In addition, if you violate any of the rules and regulations listed herein, Air China reserves the right to take legal action against you,
request compensation, and terminate your membership.
PhoenixMiles strives to ensure that members can enjoy all disclosed member benefits but reserves the right to suspend or withdraw
benefits due to limited availability or changes.
In the event that any content herein is found to be in conflict with any applicable law, the applicable law shall prevail.
The original version of this Manual is published in Chinese. In the event of any discrepancies between the Chinese version and this
version, the Chinese version shall prevail.
Any dispute arising out of or in connection with this program shall be resolved through arbitration by the Beijing Arbitration Commiee
(BAC) under BAC rules in accordance with the laws of the People’s Republic of China (excluding the laws of the Special Administrative
Regions of Hong Kong and Macau or the provisions in the region of Taiwan).
This Manual replaces all previous versions. If information herein conflicts with information on the PhoenixMiles website, the information
on the PhoenixMiles website shall prevail.
This Manual enters into effect on October 1, 2019.
Attached Tables
Logo Code Name in English
A3 Aegean Airlines
AC Air Canada
CA Air China Limited
AI Air India
NZ Air New Zealand
NH ANA
OZ Asiana Airlines
OS Austrian Airlines
AV Avianca and TACA Airlines
SN Brussels Airlines
CM Copa Airlines
OU Croatia Airlines
MS EGYPTAIR
ET Ethiopian Airlines
BR EVA Air
LO LOT Polish Airlines
Star Alliance carriers Non-Star Alliance partners
Logo Code Name in English
B7 Uni Air
CX Cathay Pacific
KA Cathay Dragon
VS Virgin Atlantic Airways
TV Tibet Airlines
Logo Code Name in English
CA Air China Limited
ZH Shenzhen Airlines
SC Shandong Airlines
NX Air Macau
CA Dalian Airlines
CA Inner Mongolia Airlines
CA Beijing Airlines
Air China family carriers
Logo Code Name in English
LH Luhansa
SK Scandinavian Airlines
ZH Shenzhen Airlines
SQ Singapore Airlines
SA South African Airways
LX Swiss
TP TAP Portugal
TG Thai Airways International
TK Turkish Airlines
UA United
Star Alliance connecting partners
Logo Code Name in English
HO Juneyao Airlines
Legal Matters
16 17
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List of departure lounges operated by Air China family carriers
No. Airline Airport Name Location
1
Air China
Beijing Capital
International Airport
Air China First & Business Class Lounge West Island, 3F, Terminal 3-C (Domestic Departures)
2 Air China Phoenix Lounge West Island, 3F, Terminal 3-C (Domestic Departures)
3 Air China Premium Lounge Boarding Gate 51/52, 2F, Terminal 3-C (south side of east concourse) (Domestic Departures)
4 Air China Premium Lounge
Boarding Gate 58/59, 2F, Terminal 3-C (north side of west Concourse) (Domestic
Departures)
5 Air China First Class Lounge West of Central Landscape, 2F, Terminal 3-E (International Departures)
6 Air China Business Class Lounge East of Central Landscape, 2F, Terminal 3-E (International Departures)
7 Air China Premium Lounge Southeast Island, 2F, Terminal 3-D (Domestic Departures)
8 Air China Premium Lounge Near Boarding Gate C04, 3F, Terminal 3-C
9 Air China Premium Lounge Arrival Baggage Claim Hall, 2F, Terminal 3-C (International Arrivals)
10
Chengdu Shuangliu
International Airport
Air China First & Business Class Lounge
Next to Boarding Gate 154, 3F, Terminal 2 (Domestic Departures)
11 Air China Phoenix Lounge
12 Air China Premium Lounge
Next to Boarding Gate A10, International Boarding Zone, Terminal 1 (International
Departures)
No. Airline Airport Name Location
13
Air China
Shanghai Hongqiao
International Airport
Air China First & Business Class Lounge V3 Lounge, 3F, Terminal 2 (Domestic Departures, V3)
14 Air China Premium Lounge Next to Boarding Gate 36, 3F, Terminal 2 (Domestic Departures, V8)
15 Air China Premium Lounge V02 Lounge, 4F, Arrival Level, Terminal 1 (International Departures, V02)
16
Shanghai Pudong
International Airport
Air China Premium Lounge Next to Boarding Gate C90, 2F, Terminal 2 (Domestic Departures)
17 Air China First Class Lounge No. 71, 4F, Terminal 2 (International Departures)
18 Air China Business Class Lounge No. 71, 4F, Terminal 2 (International Departures)
19
Tianjin Binhai
International Airport
Air China Premium Lounge
At the intersection between the Terminal 1 east concourse and Boarding Gates 118 and 201
in Terminal 2 (Domestic Departures)
20 Air China Premium Lounge
Opposite Boarding Gate 6, International Isolation Zone, 2F, Terminal 1 (International
Departures)
21
Hohhot Baita
International Airport
Air China Premium Lounge Near Boarding Gate 8, east side of the Isolation Zone, 2F, Terminal 2 (Domestic Departures)
22
Chongqing Jiangbei
International Airport
Air China First & Business Class Lounge
Rear-le of the downward escalators, No. 2 Security Check Area, Terminal 3A (Domestic
Departures)
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No. Airline Airport Name Location
23
Air China
Chongqing Jiangbei
International Airport
Air China Phoenix Lounge
Rear-le of the downward escalators, No. 2 Security Check Area, Terminal 3A (Domestic
Departures)
24
Wuhan Tianhe
International Airport
Air China Premium Lounge
Near Boarding Gate 50, East No.1 Concourse, Inside Security Inspection Zone, Terminal 3-B
(Domestic Departures)
25
Dalian Zhoushuizi
International Airport
Air China Premium Lounge Near Boarding Gate 20, Domestic Boarding Zone, 2F, Terminal (Domestic Departures)
26 Air China Premium Lounge
Near Boarding Gate 23, International Boarding Zone, 2F, Terminal (International
Departures)
27
Guiyang Longdongbao
International Airport
Air China Premium Lounge Intersection between Concourses B and C, Boarding Zone, Terminal 2
28
Hangzhou Xiaoshan
International Airport
Air China First & Business Class Lounge Next to Boarding Gate B87, Long-Haul Boarding Area, 1F, Terminal 1 (Domestic Departures)
29 Air China Premium Lounge Opposite Boarding Gate B09, Boarding Zone, 2F, Terminal 1 (Domestic Departures)
30
Wenzhou Longwan
International Airport
Air China Premium Lounge Right side aer security check, Terminal 2 (Domestic Departures)
31
Shenzhen
Airlines
Shenzhen Bao'an
International Airport
Shenzhen Airlines King Lounge (Hall 1) Follow signs for Gates 14–19 and take escalator to 2F
32 Shenzhen Airlines King Lounge (Hall 2) Near Boarding Gate 52
33 Shenzhen Airlines King Lounge (Hall 3) Near Boarding Gate 20
No. Airline Airport Name Location
34
Shenzhen
Airlines
Shenzhen Bao'an
International Airport
Shenzhen Airlines King Lounge
(International)
Opposite Lane 1 at International Security
35
Wuxi Shuofang
International Airport
Shenzhen Airlines King Lounge 2F, opposite Boarding Gates 14–15, Domestic Departures
36
Xi'an Xianyang
International Airport
Shenzhen Airlines King Lounge Opposite Boarding Gate 17, Door 3, Domestic Departures, Terminal 2
37
Shenyang Taoxian
International Airport
Shenzhen Airlines King Lounge
(Domestic)
2F, near Boarding Gate 12, Domestic Departures
38
Shenzhen Airlines King Lounge
(International)
2F, Duty-free store, International Departures
39
Nanjing Lukou
International Airport
Shenzhen Airlines King Lounge V2 Lounge, 2F above Kungfu restaurant, Terminal 2
40
Quanzhou Jinjiang
International Airport
Shenzhen Airlines King Lounge Opposite Boarding Gate 6, Inside Security Inspection Zone, 2F, Departure Hall
41
Shandong
Airlines
Jinan Yaoqiang
International Airport
Domestic First Class Lounge South Concourse
42
Qingdao Liuting
International Airport
Domestic First Class Lounge No. 1–4, Enterprise & VIP Area, Terminal 1
43
Yantai Penglai
International Airport
Domestic First Class Lounge Entrance 2, Domestic Departures
List of departure lounges operated by Air China family carriers
20
Official Website
of PhoenixMiles
www.phoenixmiles.com
or ffp.airchina.com.cn
Contact Us
PhoenixMiles Member Services Center
Beijing
Platinum Card Hotline: 95583-2
Gold Card Hotline: 95583-3
Silver Card Hotline: 4006 100 666-1-3
Fax: (+8610)59281560
Email: ff[email protected]
PhoenixMiles Member Services Center
Shenzhen
Platinum Card/ Gold Card Hotline: +86755-95361-5
Silver Card Hotline: +86755-4008808666/95361-6
Email: ffpvip@shenzhenair.com
PhoenixMiles Member Services Center
Shandong
Tel: (+86531)95369-3
Fax: (+8610)95583-1-0
Air China Call Center
Tel: (+8610)95583
Air China Call Center Europe
Tel: +800-86-100-999 (from landlines)
Fax: 0049-52-418-089-888
Air China Call Center North
America
Tel: +1-800-882-8122
Fax: +1-310-322-1133