REFERENCE GUIDE 2012
For Employees of Star Alliance Member Carriers
16th Edition, July 2012
STAR ALLIANCE
WELCOMES
AVIANCA, TACA AIRLINES
COPA AIRLINES AND
SHENZHEN AIRLINES
2
WELCOME
WELCOME TO THE 2012 EDITION OF THE STAR ALLIANCE REFERENCE GUIDE
This edition adds baggage, airport and frequent flyer information for Avianca, Taca Airlines, Copa Airlines and
Shenzhen Airlines. The addition of these three carriers will bring the Star Alliance membership to 28.
This guide is designed to provide a user-friendly tool that gives quick access to the information needed to
deliver a smoother travel experience to international travellers.
Information may change during the course of the year, so please continue to consult your airline’s
publications and information systems for changes and updates, as well as for operational information and
procedures.
We hope this book continues to serve your needs. We welcome your feedback at
ref.guide@staralliance.com.
Thank you,
Star Alliance Internal Communications
3
TABLE OF CONTENTS
Welcome 2
Greetings from Avianca, Taca Airlines 4
Greetings from Copa Airlines 5
Greetings from Shenzhen Airlines 6
Vision / Mission 7
Facts & Figures 8
Customer Benefits 13
Frequent Flyer Programmes 17
Reservation Call Centres 21
Reservation Special Service Items 52
Booking Class Alignment 54
Ticketing Procedures 61
Interline E-Ticket FAQ - Reservations 65
GDS Access Codes 68
Priority Baggage Handling 70
Free checked Baggage Allowances 71
Special Checked Baggage 76
Carry-on Baggage Policy 136
Irregular Operations Handling 137
Interline E-Ticket FAQ - Airports 142
Lounge Access 145
Lounge Access Chart 151
Destinations with Lounges 154
World Time Zones 257
OVERVIEW
GENERAL INFORMATION 12
AIRPORTS INFORMATION 69
LOUNGE INFORMATION 144
MAJOR AIRPORT MAPS 176
Star Alliance Services GmbH, Frankfurt Airport Centre, Main Lobby D-60546 Frankfurt∕Main
Vice-President,
Corporate Office
Christian Klick
Director, Internal
Communication
Janet Northcote
Editor
Garry Bridgewater,
Sherana Productions
Layout
Rachel Niebergal,
Peridot Design Inc.
Photography
Ted Fahn, British Airports Authority
and Star Alliance
4
GREETINGS FROM AVIANCA, TACA AIRLINES
Joining Star Alliance has been a strong driver for our 17,000 employees, who will con-
tinue to work every single day to provide service excellence throughout our service chain.
We are proud to have been accepted into the leading and most renowned airline alli-
ance in the world and are honored to be the airlines that contribute to the alliance’s ex-
pansion strategy in Latin America. It is our privilege to welcome and serve travelers from
around the globe with the warmth and passion that our culture is known for.
With our current fleet of 150 aircraft we serve more than 100 destinations, bringing all
three Americas and Europe closer together, every day, through the most enjoyable flight
experience we can provide. We have also envisioned a much anticipated array of flight
options for our travelers through our Star Alliance partners.
The aviation industry is changing on a daily basis in order to fulfill the needs of all travel-
ers, and we are confident that our shared experience and knowledge will provide valuable
assets for each of the member airlines in order to deliver the outstanding travel experience
that our passengers deserve.
We are grateful to Star Alliance for welcoming us into the finest airline alliance in the world and look for-
ward to making valuable contributions that will greatly benefit both our passengers and member airlines.
Fabio Villegas, CEO, AviancaTaca
AviancaTaca
CEO Fabio
Villegas
5
GREETINGS FROM COPA AIRLINES
The Copa Airlines team is very proud and excited to become part of the largest and
most prestigious airline network in the world. This strategic step will enhance our net-
works global reach while assuring world-class passenger service through access to the
Alliance’s benefits.
At the same time, Copa Airlines’ integration into Star Alliance will bolster the Alliance’s
presence in Latin America, one of the growing aviation markets globally. As a result, Copa
Airlines will proudly extend Star Alliance’s prestigious brand to its 64 destinations in 29
countries throughout the Americas and the Caribbean, through the most complete and
convenient connecting point for intra-Latin America travel — our “Hub of the Americas - in
Panama’s Tocumen Airport.
Through our world-class operational metrics and service, highlighted by an on-time per-
formance averaging above 90% and one of the youngest and most modern fleets in the in-
dustry, we are committed to being superior stewards of the Star Alliance brand and honour
the prestige and standards achieved by the prestigious airlines that all of you represent.
Copa Airlines, which was founded 65 years ago, has been listed on the New York Stock Exchange since
2005 and is widely recognised as one of the fastest growing and best performing airlines in Latin America,
both operationally and financially. We currently operate a fleet of 80 aircraft: 54 Boeing 737NG aircraft and
26 Embraer-190s.
Pedro Heilbron, CEO, Copa Airlines
Copa Airlines
CEO Pedro
Heilbron
6
GREETINGS FROM SHENZHEN AIRLINES
On behalf of over 10,000 colleagues in Shenzhen Airlines, I would like to extend my
sincere gratitude to Star Alliance for all of its support. We are honoured to be joining Star
Alliance at the time of our 20th anniversary.
Shenzhen Airlines was founded in November, 1992. Shenzhen is the first Special
Economy Zone in China and the pioneer of China’s “Reform and Opening-Up”. It has
evolved from a fishing village to a modern international city and has become a miracle of
urbanisation, industrialisation and modernisation.
Based in Shenzhen, with the city’s rapid development, Shenzhen Airlines has achieved
substantial growth. We are China’s fifth largest airline with 109 aircraft and 2,730 weekly
flights serving 64 destinations. In 2011, we carried over 18 million passengers, became the
partner of the 26th Universiade and launched the Skytrax four-star ranking audit to
continuously improve our service quality.
By 2015, our fleet will reach 171 and we will become a large network carrier with higher
competitiveness. Through joining Star Alliance, our influence in the Chinese and the global
aviation markets will spur Shenzhen Airlines to achieve its strategic goal of building a route network
connecting Asia and the world.
Benefited by the rapid development of the Chinese economy and the vast development prospect of
Shenzhen, further supported by the vital development potential of Shenzhen Airlines and its outstanding
service quality, Star Alliance will certainly reap greater value from our presence in this flourishing land.
Feng Gang, President, Shenzhen Airlines
Shenzhen
Airlines
President,
Feng Gang
7
VISION
To be the leading global airline alliance for the high-value international traveller.
MISSION
To contribute to the long-term profitability of its members beyond their individual capabilities.
CUSTOMER EXPECTATIONS
Star Alliance was formed to better meet the needs of international travellers. Following extensive research
with these valuable customers, we learned that they want and expect the following from the Alliance:
tBconsistent delivery of best quality and comfort standards
ttrusted performance with focus on safety and security
tBOFOKPZBCMFBOErelaxing travel experience
t'SFRVFOU'MZFSQSJWJMFHFTBOEstatus recognition
t$POWFOJFOUBOEIBTTMFGSFFHMPCBMBDDFTT
Customers want us to provide them with these specific, tangible benefits every time they travel with each
of the member carriers.
STAR ALLIANCE WEBSITES
Please invite your customers to visit the Star Alliance website www.staralliance.com,
on Facebook at www.facebook.com/staralliance, and download smartphone apps at
www.staralliance.com/en/services/mobile_services. Employees can visit
www.starallianceemployees.com to get the latest Star Alliance news, and connect with other
employees at www.starallianceconnects.com.
8
FACTS & FIGURES
THE NETWORK AS OF JULY, 2012
Total revenue US$ 185.2 billion
Revenue passenger km 1,374 billion
Annual passengers 697.25 million
Daily departures 21,956
Number of employees 446,120
Countries served 193
Airports served 1,358
Fleet 4,542
Lounges More than 990
Figures relate to schedule data as of July, 2012 as compiled by Star Alliance Corporate Office, including Avianca, Taca Airlines,
Copa Airlines and Shenzhen Airlines.
9
STAR ALLIANCE FLEET NUMBER OF MAJOR HUB
MEMBERS SIZE EMPLOYEES AIRPORTS
Adria Airways (JP) Ljubljana
Aegean Airlines (A3) Athens, Heraklion, Larnaca, Rhodes, Thessaloniki
Air Canada (AC) Montreal, Toronto, Vancouver
Air China (CA) Beijing, Chengdu, Shanghai
Air New Zealand (NZ) Auckland, Hong Kong, Los Angeles
ANA (NH) Osaka, Tokyo (Haneda), Tokyo (Narita),
Asiana Airlines (OZ) Seoul Incheon, Seoul Gimpo
Austrian (OS) Vienna
Avianca, Bogota, El Salvador, Lima, San Jose
Taca Airlines (AVTA)
Blue1 (KF) Helsinki
Brussels Airlines (SN) Brussels
Copa (CM) Panama City
14
29
352
288
101
232
71
81
150
9
52
79
452
1,615
26,000
24,474
10,800
33,183
9,041
6,000
17,000
350
3,300
7,528
10
STAR ALLIANCE FLEET NUMBER OF MAJOR HUB
MEMBERS SIZE EMPLOYEES AIRPORTS
Croatia Airlines (OU) Zagreb
EGYPTAIR (MS) Cairo
Ethiopian Airlines (ET) Addis Ababa, Lomé
LOT Polish Airlines (LO) Warsaw
Lufthansa (LH) Frankfurt, Munich
Scandinavian Airlines (SK) Copenhagen, Oslo, Stockholm
Shenzhen (ZH) Guangzhou, Shenzhen
Singapore Airlines (SQ) Singapore Changi
South African Airways (SA) Johannesburg
SWISS (LX) Zurich
13
79
48
54
355
136
109
104
49
90
1,095
7,500
5,635
2,887
39,938
12,833
10,120
13,929
9,223
7,644
11
STAR ALLIANCE FLEET NUMBER OF MAJOR HUB
MEMBERS SIZE EMPLOYEES AIRPORTS
TAM (JJ) Brasilia, Rio de Janeiro, Sao Paulo
TAP Portugal (TP) Lisbon, Porto
Thai Airways International (TG) Bangkok, Chiang Mai, Hat Yai, Phuket
Turkish Airlines (TK) Ankara, Istanbul
United Airlines (UA) Chicago, Cleveland, Denver, Guam,
Houston, Los Angeles, New York
(Newark), San Francisco, Tokyo
(Narita), Washington D.C. (Dulles)
US Airways (US) Charlotte, Washington,
Philadelphia, Phoenix
FUTURE MEMBERS:
EVA Air (BR) Taipei
156
71
91
179
1,252
340
59
29,900
7,055
24,848
15,599
87,571
32,000
5,489
GENERAL
INFORMATION
12
CUSTOMER BENEFITS
MILEAGE ACCUMULATION
There is no Star Alliance frequent flyer programme. There are 19 frequent flyer programmes, all operating
independently. Customers of any Star Alliance member airline’s frequent flyer programme (see chart) can
accrue miles, kilometres or points* when they travel on any eligible Star Alliance member airline flight on a
fare eligible for mileage accrual.
In addition, when travelling on Star Alliance member flights, miles or points count toward higher member-
ship status in the customer’s chosen frequent flyer programme.
To ensure successful membership accrual, passengers should quote the frequent flyer number on their
membership card, show their card, and save passenger receipts and boarding passes in case retroactive
crediting is necessary.
*Qualifying accruals vary by frequent flyer programme and are subject to paid fares. Air New Zealand’s frequent flyer currency is Airpoints Dollars.
STAR ALLIANCE AWARDS
No matter which Star Alliance member airline’s frequent flyer programme a customer belongs to, they can earn and
redeem miles and build status on any of the member airlines. They need only one frequent flyer card and can col-
lect miles from all of the member airlines on which they travel.
RECOGNITION ON INFLIGHT PAPERWORK AND BOARDING PASS
Recognition of Star Alliance Gold and Star Alliance Silver customers can be found on inflight paperwork and board-
ing passes. Look for this format: XX*G or XX*S and read as Airline Star Alliance Gold or Airline Star Alliance Silver
(XX is the two-letter airline code). Example: TG*S = THAI Star Alliance Silver = THAI Royal Orchid Plus Silver
13
STAR ALLIANCE UPGRADE AWARDS
The Star Alliance Upgrade Awards is an electronic upgrade product. Customers can use their own FFP miles
to upgrade on member airline operated flights. The upgrade must be requested and confirmed in advance
and subject to seat availability. Limited to eligible booking class and flights operated by Star Alliance Upgrade
Awards participating carriers.
RECOGNITION OF MEMBERSHIP CARDS
Membership cards carry these Star Alliance Gold or Star Alliance Silver logos.
STAR ALLIANCE GOLD
Airport Lounge Access
1
Priority Airport Check in
Priority Boarding
Extra Baggage Allowance
2
Priority Baggage Handling
Reservations Waitlisting
Priority Airport Standby
1
See Star Alliance Lounge Access details. Star Alliance Gold Lounges are identified by a sign at the entrance. Additional top-tier benefits for each airline’s
frequent flyer programme are only applicable on that particular airline.
2
Star Alliance Gold customers are entitled to one additional piece of checked baggage (piece concept) or an additional 20 kgs (weight concept).
STAR ALLIANCE SILVER
Reservations Waitlisting
Priority Airport Standby
14
CUSTOMER BENEFITS
STAR ALLIANCE GOLD SIGNS
Star Alliance Gold signs have been placed at all Star Alliance Gold Lounge entrances.
LOUNGE RESTRICTIONS
t No ID (duty/employee travel) or AD (agency staff) accepted.
t Different access policies may prevail for each airline’s own premium customers, particularly as they pertain to
guests and/or lounges operated by third parties in select cities.
t Exceptions or restrictions are shown in the Lounge Access Chart.
STAR ALLIANCE GOLD CARDS
The following levels are Star Alliance Gold Card holders. Please refer to frequent flyer programmes of Star Alliance
member carriers for more details.
Adria Airways JP HON Circle, Senator
Aegean Airlines A3 Miles&Bonus Gold
Air Canada AC Air Canada Super Elite, Air Canada Elite, Air Canada VIP
Air China CA Air China Platinum, Air China Gold
Air New Zealand NZ Airpoints Gold Elite, Airpoints Gold
15
ANA NH Diamond, Platinum, Super Flyers
Asiana Airlines OZ Asiana Club Platinum, Asiana Club Diamond Plus, Asiana Club Diamond
Austrian OS HON Circle, Senator
Avianca, Taca Airlines AVTA Diamond, Gold
Blue1 KF EuroBonus Pandion, EuroBonus Gold
Brussels Airlines SN HON Circle, Senator
Copa Airlines CM Premier 1K, Premier Platinum, Premier Gold, Global Services
Croatia Airlines OU HON Circle, Senator
EGYPTAIR MS EGYPTAIR Plus Platinum, EGYPTAIR Plus Gold
Ethiopian Airlines ET Gold Club
LOT Polish Airlines LO HON Circle, Senator
Lufthansa LH HON Circle, Senator
Scandinavian Airlines SK EuroBonus Pandion, EuroBonus Gold
Shenzhen Airlines ZH Air China Platinum, Air China Gold
Singapore Airlines SQ KrisFlyer Elite Gold, PPS Club, Solitaire PPS Club, Solitaire PPS Club Life
South African Airways SA Voyager Lifetime Platinum, Voyager Platinum, Voyager Gold
SWISS LX HON Circle, Senator
TAM JJ Fidelidade Black, Fidelidade Red
TAP Portugal TP Victoria Gold Winner
Thai Airways International TG Royal Orchid Plus Platinum, Royal Orchid Plus Gold
Turkish Airlines TK Miles&Smiles Elite Plus, Miles&Smiles Elite
United Airlines UA Premier 1K, Premier Platinum, Premier Gold, Global Services
US Airways US Chairman’s Preferred, Platinum Preferred, Gold Preferred
16
FREQUENT FLYER PROGRAMMES
Star Alliance Frequent Flyer Star Alliance Star Alliance Programme
Members Programme Gold Silver Currency
Adria Airways (JP) Miles & More HON Circle Frequent Traveller Miles
Senator
Aegean Airlines (A3) Miles&Bonus Miles&Bonus Miles&Bonus Miles
Gold Blue
Air Canada (AC) Aeroplan Air Canada Super Elite Air Canada Prestige Miles
Air Canada Elite
Air Canada VIP
Air China (CA) PhoenixMiles Air China Platinum Air China Silver Kilometres
Air China Gold
Air New Zealand (NZ) Airpoints Airpoints Gold Elite Airpoints Silver Airpoints
Airpoints Gold Dollars
ANA (NH) ANA Mileage Club Diamond Bronze Miles
Platinum
Super Flyers
17
Star Alliance Frequent Flyer Star Alliance Star Alliance Programme
Members Programme Gold Silver Currency
Asiana Airlines (OZ) Asiana Club Asiana Club Platinum Asiana Club Gold Miles
Asiana Club Diamond Plus
Asiana Club Diamond
Austrian (OS) Miles & More HON Circle Frequent Traveller Miles
Senator
Avianca, Taca (AVTA) LifeMiles Diamond Silver Miles
Airlines Gold
Blue1 (KF) EuroBonus EuroBonus Pandion EuroBonus Silver Points
EuroBonus Gold
Brussels Airlines (SN) Miles & More HON Circle Frequent Traveller Miles
Senator
Copa Airlines (CM) Mileage Plus Premier 1K Premier Silver Miles
Premier Platinum
Premier Gold
Global Services
Croatia Airlines (OU) Miles & More HON Circle Frequent Traveller Miles
Senator
18
Star Alliance Frequent Flyer Star Alliance Star Alliance Programme
Members Programme Gold Silver Currency
EGYPTAIR (MS) EGYPTAIR Plus EGYPTAIR Plus Platinum EGYPTAIR Plus Miles
EGYPTAIR Plus Gold Silver
Ethiopian Airlines (ET) ShebaMiles Gold Club Silver Club Miles
LOT Polish Airlines (LO) Miles & More HON Circle Frequent Traveller Miles
Senator
Lufthansa (LH) Miles & More HON Circle Frequent Traveller Miles
Senator
Scandinavian Airlines (SK) EuroBonus EuroBonus Pandion EuroBonus Silver Points
EuroBonus Gold
Shenzhen Airlines (ZH) PhoenixMiles Air China Platinum Air China Silver Kilometres
Air China Gold
Singapore Airlines (SQ) KrisFlyer KrisFlyer Elite Gold KrisFlyer Elite Silver Miles
PPS Club
Solitaire PPS Club
Solitaire PPS Club Life
South African Airways (SA) Voyager Voyager Lifetime Platinum Voyager Silver Miles
Voyager Platinum
Voyager Gold
19
Star Alliance Frequent Flyer Star Alliance Star Alliance Programme
Members Programme Gold Silver Currency
SWISS (LX) Miles & More HON Circle Frequent Traveller Miles
Senator
TAM (JJ) Fidelidade Fidelidade Black Fidelidade Blue Points
Fidelidade Red
TAP Portugal (TP) Victoria Victoria Gold Winner Victoria Silver Winner Miles
Thai Airways Intl. (TG) Royal Orchid Plus Royal Orchid Plus Platinum Royal Orchid Miles
Royal Orchid Plus Gold Plus Silver
Turkish Airlines (TK) Miles&Smiles Miles&Smiles Elite Plus Miles&Smiles Miles
Miles&Smiles Elite Classic Plus
United Airlines (UA) Mileage Plus Premier 1K Premier Silver Miles
Premier Platinum
Premier Gold
Global Services
US Airways (US) Dividend Miles Chairman’s Preferred Silver Preferred Miles
Platinum Preferred
Gold Preferred
20
RESERVATION CALL CENTRES
Adria Airways (JP) www.adria-airways.com/
Albania +355 (0) 4-2274-666
Austria +43-1-879-87-05
Belgium +32-2-75-32-336
Bosnia and +387 (0) 33-232-125 / 126
Herzegovina
Croatia +385 (1) 48-10-011 / 016
Denmark +46 (0) 42-28-47-78
France +386-1-369-1010
Germany +49 (69) 269-56-720 / 721
Greece +386-1-369-1010
Israel +972-3-52-23-161
Kosovo +381 (0) 38-24-6746
Macedonia +389 (0) 2 3117-009
Montenegro +382 (0) 20-201-201
Netherlands 0031-20-625-11-22
Poland +386-1-369-1010
Russia +7-495-727-0885
Serbia +381 (0) 11-2286-457
Spain +34-93-246-67-77
Slovenia Domestic toll free 080-1300
+386-1-369-1010 (International)
Sweden +386-1-369-1010
Switzerland +41 (44) 212-63-93
Turkey +386-1-369-1010
Ukraine +386-1-369-1010
United Kingdom +386-1-369-1010
Aegean Airlines (A3) www.aegeanair.com
Call Centre +30-210-6261000
Austria +43 (0) 1700735915
Belgium +32 (0) 27534710
Cyprus +357-22654000
France +33 (0) 170031323
Germany +49-69-238563-0
Greece 801-11-20000
Italy +39 0697150532-33
Russia +7-495-234-65-00
Spain +34-93-550-0550
Turkey +90-212-373-5858
United Kingdom 8712000040
21
Air Canada (AC) www.aircanada.com
Antigua +1-268-462-1147
& Barbuda
(toll-free +1-800-744-2472)
Argentina (toll-free 0800-444-2007)
Aruba 1-800-744-2472
Australia +61-2-8248-5757
(toll-free 01-300-655-767)
Austria 43-1-585-363040
Bahamas (toll-free +1-888-247-2262
within the Bahamas)
+242-377-1029 (local number)
Bahrain 973-17-828-771 / 774
Barbados +1-246-428-5077
(toll-free +1-800-744-2472)
Belgium +32-070-220-100
Bermuda 1-888-247-2262
Botswana 27-21-422-3232
Brazil (toll-free 5511-3254-6600)
Canada (toll-free +1-888-247-2262)
Chile (toll-free 800-400-142)
China +86-400-811-2001
HKG +852-2-867-8111
Colombia 1-800-952-0337
Costa Rica (toll-free 0-800-052-1988
24 hours a day)
Cuba 537-8363226
Czech Republic 1-514-393-3333
(regular toll charges apply)
Denmark +45-3311-4555
Dominican (toll-free 1-888-760-0020)
Republic
Ecuador (toll-free +1-800-010135)
Egypt 20-2-575-8402
Estonia +45-3311-4555
Ethiopia +254-20-2105-348 / 349
Finland +45-3311-4555
France 0825-880-881 (Indigo number -
0.15€/min taxes included)
Germany +49-69-27115-111
Grand Cayman (toll-free 1-866-931-2021)
Greece 00800-39-12-91-998
Grenada 800-744-2472
Guadeloupe +590-211-277
Haiti 509-2810-5857
Hungary 1-514-393-3333
(regular toll charges apply)
India Delhi & Haryana 91-11-4717-2900
22
Outside Delhi & Haryana
1-800-102-8182
Indonesia 62-21-83780670
Ireland 1-800-709900
Israel +972-3-607-2111
Italy +39-06-835-14-955
Jamaica 800-677-2485
Japan +81-3-5405-8800
(0120) 048048 (free number in Japan)
Jordan 1-514-393-3333
(regular toll charges apply)
Kenya (254) 20-2105-348 / 349
Korea (South) +82-2-3788-0100
Latvia +45-3311-4555
Lebanon +961-1-811-690 / 1 / 2 / 3
Lesotho +27-21-422-3232
Lithuania +45-3311-4555
Luxembourg 31-20-405-5250
Malaysia +60-3-2141-3080
Malta 39-06-6501-1462 / 0991
Martinique +596-21-1277
Mexico (toll-free 01-800-719-2827
within Mexico)
Namibia +27-21-422-3232
Netherlands 0800-022-9769
New Zealand +64-9-969-7470
Norway +45-3311-4555
Pakistan 92-21-356-77395/ 77212/ 54933
Panama (toll-free 00-800-052-1215
24 hours a day)
Paraguay +595-21-448917
Peru (toll-free 0800-52-073)
Philippines +63-2-840-4626 to 29
Poland (48) 22-696-85-21
Portugal 1-514-393-3333
(regular toll charges apply)
Puerto Rico (toll-free 1-888-247-2262
24 hours a day)
Qatar 1-514-393-3333
(regular toll charges apply)
Russia Moscow +7-495-771-6471,
St. Petersburg 7-812-740-3820
Saudi Arabia Dharan (966) 3-8822602
Riyadh (966) 1-4772228
Jeddah (966) 2-2632996
Dammam (966) 3-8356000
Singapore 6567373166
South Africa +27-21-422-3232
Spain +34-91-458-5568 / 5571
Sri Lanka 94-11-254-2875-77
St. Lucia +1-800-744-2472
St. Maarten 52-55-9138-0280
23
868-669-0641 / 4016
Sudan +254-20-2105-348 / 349
Swaziland +27-21-422-3232
Sweden +45-3311-4555
Switzerland 0848-247-226
Taiwan +886-2-2511-7799
Tanzania +254-20-2105-348 / 349
Thailand +66-2-670-0400
Trinidad & Tobago 868-669-4279
Turks & Caicos (toll-free +1-866-931-2012)
Uganda +254-20-2105-348 / 349
Ukraine 1-514-393-3333
(regular toll charges apply)
UAE 971-4-2112-537
United Kingdom 0871-220-1111
(10p per min. plus network extras)
United States (toll-free +1-888-247-2262)
Uruguay (toll-free 000-405210083
24 hours a day)
Venezuela (toll-free 0-800-100-4918)
Vietnam 1-514-393-3333
(regular call charges apply)
Air China (CA) www.airchina.com.cn/en/index.shtml
Australia +61-2-96696606
+61-2-92327277
Austria +43-1-5868008
Canada +1-416-581-8833
+1-800-882-8122
China +86-10-95583
Denmark +45-33149222
Europe +800-86-100-999
Finland +358-9-6818990
France +33-1-42666688
+33-1-42661658
Germany +49-69-27137934 / 8 / 9
Greece +30-2107220630
Hong Kong +852-39709000
India +91-11-43508888
Indonesia +62-21-579385-78 / 79 / 80
Italy +39-06-8552249
+39-06-8552758
Japan +81-1-20474999
24
Korea (South) +82-2-7746886
Kuwait +96-5-2438568
Malaysia +603-21661999
+603-87871890
Mongolia +976-11-452544 / 7 / 8
Myanmar +95-1-50-5024
+95-1-500952
Nepal +977-1-4440650 / 1
New Zealand +64-9-3797696
Pakistan +92-21-430-1801 / 2 / 3 / 4 / 5
Russia +7-495-9805768
+7-495-5782725
Singapore +65-622-52177
Spain +34-91-5489032
Sweden +46-8-4400129
+46-8-53482502
Switzerland +41-44-2136080
Taiwan +886-2-27182100
Thailand +66-(0)21081888
+66-(0)21081890
Turkey +90-2122965342
+90-2122964786
UAE +97-1-42718555
United Kingdom +44-20-77440800
United States +1-800-882-8122
Vietnam +848-38233888
Air New Zealand (NZ) www.airnewzealand.co.nz
Australia (toll free) 132-476
Austria (toll free) 0-800-295-838
Belgium (toll free) 0-800-79-586
Canada English 0-800-663-5494;
French 0-800-799-5494;
Vancouver +1-604-606-0150
China Beijing +86-10-6587-0000;
Shanghai +86-21-2325-3333;
Hong Kong +852-2862-8988
Cook Islands +682-26-300
Czech Republic (toll free) 800-143-854
Denmark (toll free) +800-17-055
Fiji +679-331-3100
Finland (toll free) 0-800-113-282
France (toll free) 0-800-907-712
French Polynesia +689-540-747
Germany (toll free) 0-800-183-0619
India New Delhi +91-11-23730864
Mumbai +91-22-26817910
Chennai +91-44-28586868
25
Ireland (toll free) 1-800-551-447
Israel +972-3-560-1616
Italy 800-876-126
Japan Tokyo, Chiba, Saitama, Kanagawa
+81-3-5521 2727 (toll free)
0-120-300-747 rest of Japan
Korea (South) +82-2-737-4025
Luxembourg (toll free) 0-800-225-27
Malaysia +603-2715-5020
Mexico +52-55-5208-1216
Netherlands (toll free) 0-800-022-1016
New Caledonia +687-286-677
New Zealand +64-9-357-3000
(toll free) 0-800-737-000
Norfolk Island +6723-22-195
Norway (toll free) 800-11-080
Niue +683-4317
Philippines +632-884-8097
Portugal (toll free) 800-880-452
Russia +7-495-744-0490
Samoa +685-20825
Singapore +65-6734-5595
Slovakia (toll free) 0-800-005-126
South Africa +27-11-289-8036
Spain +900-99-32-41
Sweden (toll free) 0-20-792-939
Switzerland (toll free) 0-800-557-778
Taiwan +886-2-2537-0146
Thailand +66-2-2358-280
Tonga +676-23-192
United Kingdom 0-800-028-4149
United States (toll free) +1-800-262-1234
Vanuatu +678-22-666
ANA (NH) www.ana.co.jp/
Argentina +54-11-5274-1600
Austria 0-1-7956-7360
Belgium 0-702-33387
Bolivia +591-212-4474
Brazil +55-11-2141-2121
Chile +56-2-754-6800
26
China 4008-82-8888
Hong Kong +852-2810-7100
Colombia +57-1-620-3515
Costa Rica +506-257-5745 / 7475
France 0-820-803-212
Germany 0-180-300-0309
Guatemala +502-2-362-8018
India +91-022-6147-0787
Indonesia +62-021-837-80-687
Ireland 1-850-200-058
Italy 848-858140
Japan +81-3-6741-1120
Korea (South) +82-02-2096-5500
Malaysia +60-03-2032-1331
Myanmar +95-01-255-412 / 3
Netherlands 0-900-666-6666
Norway 810-00-011
Panama +507-263-3033
Peru +51-1-444-4441
Philippines +63-02-553-8000
Russia +7-495-258-2370
Singapore +65-6323-4333
Sweden 0-8-5877-0428
Switzerland 0-844-803-545
Taiwan +886-02-2521-1989
Thailand +66-02-238-5121
UAE +971-02-676-0900
United Kingdom +44 (0) 20-8762-8977
United States (toll free) +1-800-235-9262
Uruguay +598-2-903-1760
Venezuela +58-212-285-4433
Vietnam +84-8-3821-9612
Asiana (OZ) www.flyasiana.com/english/
Australia +61-1300-767-234
Bangladesh +880-2-912-9682
Brazil +55-11-3337-7778
Cambodia +855-23-890-441
Chile +56-2-639-0889
China 400-650-8000 (07:00-21:00)
or +86-10-8451-0101
Hong Kong +852-2523-8585
France +33-1-5343-7907
Germany +49-69-9210-190
India +91-11-2565-4001 / 2
Indonesia +62-21-571-2345
Japan 0570-082-555
or +81-03-5812-6600
27
Kazakhstan +7-727-270-3234 / 6
Korea (South) 1588-8000
or +82-2-2669-8000
Malaysia +60-88-268-677
New Zealand +64-9-308-3359
Pakistan +922-1-568-0620
Philippines +63-2-793-6868
Russia
+7-4242-722000 / 1
Saipan +1-670-288-2624 / 6
Singapore +65-6225-3866
Sri Lanka +94-11-243-0380
Taiwan Taipei +886-2-2581-4000
Thailand +66-2-263-8333
Turkey +90-212-334-2931
United Kingdom +44-20-7304-9900
United States +1-800-227-4262
Uzbekistan +998-71-140-0900-1
Vietnam +84-8-3822-2622
Austrian (OS) www.austrian.com
Albania +355-4-235-29
Armenia +374-10-512-201
Australia (toll free) 1-300-655-727
Austria +43-5-1766-1000
Azerbaijan +994-12-497-18-22
Belarus +375-17-2-900-900
Belgium +32-2-642-25-79
Bosnia & +387-33-259-910
Herzegovina
Bulgaria +359-2-806-1
Canada (toll free) +1-800-843-0002
China +86-4008-810-770
Croatia +385-1-6265-900
Cyprus +357-22873330
Czech Republic +420-227-231-231
Denmark +45-70-11-30-00
Egypt local hotline 19380; 2-02-19380
Estonia +371-6-7507700
Finland 0-20-795-9010
France within France: 0-820-816-816
Georgia 995-32-24-33-24
Germany +49-180-300-520
Greece +30-801-11-26026
Hungary +36-1-411-9940
India (toll free) 1-800-102-5838
Iran +98-21-833-88
28
Iraq +964-750-302-1112 / 3 / 4
Israel +1-80-937-1-937
Italy +39-2-896-34-296
Japan (toll free) 0120961786
Jordan +962-5-200-180
Kazakhstan +7-7172-595-8888
Korea (South) +82-2-3788-140
Latvia/Estonia +371-67507700
Lebanon +971-4-211-25-38
Libya +218-21-335-375
Lithuania +370-5-210-5030
Macedonia +389-2-3148372 / 5
Moldavia +373-22-244083
Montenegro +382-20-653-350
Netherlands local hotline 0-900-265-8920
Norway local number 815-21-052
Poland local hotline 0-801-40-40-40
Romania +40-21-204-45-60
Russia +7-495-995-0-995
Serbia +381-11-324-8077
Slovak Republic +421 (0) 2-4940-2100
Slovenia +386-1-244-30-60
Spain local hotline 902-551-257
Sweden local hotline 0-770-82-73-73
Switzerland +41-1-286-8088
Thailand +66-2-236-07873
Turkey +90-212-354-88-67
Ukraine 0-800-300049, 492
UAE +971-4-211-25-38
United Kingdom (local toll free) 0-870-1-24-26-25
United States (toll free) +1-800-843-0002
Avianca, Taca Airlines (AVTA) www.aviancataca.com
AVIANCA CALL CENTRES
Argentina 0800-4442842
Aruba 588-0059
Avianca Tours 018000-914600
Brazil 0800-8918668/TDD 0800-8911684
Canada and 1800-284-2622/TDD
Puerto Rico
1866-998-3357
Chile 800-536022
Colombia Barranquilla 330-22-55;
Bogota 401-34-34;
Bucaramanga 630-34-34;
Cali 321-34-34;
Medellin 444-34-34;
Rest of Colombia 018000-953434
29
Costa Rica 0800-0571015
Curacao 8-202020
Deprisa 018000-519393
Dominican Republic 809 54969 48 /1800-7510129
Ecuador 1800-003434
El Salvador 8001767 Cod. 6571/8001567
Cod. 6571
Mexico 01800-1233120
Online Travel Agents 018000-953434
Panama 800-0555
Peru 0800-11936
Spain 902-026655
Venezuela 0800-2842622
TACA CALL CENTRES
Argentina 810-333-8222
Bolivia La Paz 800-10-8222
& Santa Cruz
Brazil 0-800-761-8222/
Service TDD 0 800-770-8222
Canada 1-800-722-8222
Chile 800-461133
Colombia 01-800-096-8222
Costa Rica (506) 2299-8222
Dominican Republic Santo Domingo 809 200 8662
Ecuador 1-800-00-8222
El Salvador (503) 2267-8222
Guatemala (502) 2470-8222
Honduras San Pedro Sula (504) 2570-8222;
Tegucigalpa (504) 2281-8222
Mexico 01-800-400-8222/
D.F. (5255) 9000 8222
Nicaragua (505) 2276-9982
Panama (507) 206-8222
Paraguay 009-800-511-8222
Peru (511) 511-8222 Lima/
Provinces 0 800 1 8222
Uruguay 000-405-1004
USA 1-800-400-8222/
Service TDD 1-888-833-0915
Venezuela 0800-000-8222
Blue1 (KF) www.blue1.com/
Finland 0-6000-25-831 (1.75 EUR/min
+ local net charge or mobile
charge, not accessible internationally)
Other Countries +358-20-585-6240
30
Brussels Airlines (SN) www.brusselsairlines.com
General Number +32-27-232420 / 30 / 40
Angola +244-2311-447
Austria Base: +43 (0) 5-1766-1011;
FTL: -1013; SEN: -1012;
HON: -1010
Belgium Base: 0902-51600;
FTL: +32-2-723-24-20;
SEN: +32-2-723-24-30;
HON: +32-2-723-24-40;
Africa: +32-2-723-24-50
Burundi +257-2225-6281
Cameroon +237-342-05-15;
+237-223-47-35 (NSI)
Czech Republic +42 (0) 2-34-00-82-58
DR Congo +243-89-89-75-010
Denmark Base/FTL: +45-333-77-353;
SEN/HON: +45 (0) 32-32-32-05
Finland Base/FTL: +358 (0) 203-86-300;
SEN/HON: +358 (0) 203-99-33-66
France Base/FTL: 0892-231-682;
SEN: -681; HON: -676
Gambia +220-446-68-81
Germany Base: 01805-59-59;
FTL: 01803-99-33-55;
SEN: -66; HON: 0800-099-33-88
Greece Base: +30-210-6175-350;
FTL: -275; SEN/HON: -270
Guinea +224-41-34-40
Hungary Base: +36-1-411-99-77;
FTL/SEN/HON: +36-1-411-99-99
Ireland +44-208-750-3500
Israel Base/FTL: 1-80-937-3-937;
SEN/HON: 00-972-351-35-383
Italy Base/FTL: 199-400-299;
SEN: -399; HON: -777
Ivory Coast +225-21-21-38-70
Kenya +254-20-444-30-70
Lithuania +370-5-230-60-31; +370-5-232-92-92
Luxembourg Base/FTL (German/English):
90-07-30-75; SEN/HON: 90-07-30-62
Malta Base/FTL/SEN: 009714-373-9222;
HON: 0049 (0) 800-099-33-88
Netherlands Base/FTL: 0900-1234-380;
SEN: -900; HON: -100
Norway Base/FTL: +47 (0) 22-83-65-69;
SEN/HON: +47 (0) 64-81-85-80
31
Poland Base: +48-22-5777-222;
FTL: 0801-703-704;
HON: +48-22-5777-330;
SEN: 0801-706-707
Portugal 707-783-783
Romania +40-21-20-48-411
Russia Base/FTL: +7-495-980-999-7;
SEN/HON: +7-495-937-779-5
Rwanda +250-57-52-90
Senegal +221-823-04-60
Sierra Leone +232-22-23-6442
Slovenia +386 (0) 40-747-440
Spain Base/FTL: 902-220-105;
SEN: -109; HON: -106
Sweden Base/FTL: +46 (0) 86-11-59-30;
SEN: +46 (0) 86-14-15-40
Switzerland Base: 0900-85-0000;
FTL: +41 (0) 848-85-9000;
SEN: -6000; HON: -3000
Uganda +256-41-423-4201
Ukraine
+38 (0) 44-4-90-38-00
United Kingdom Base/FTL: 0871-945-9737;
SEN: +44 (0) 20-8750-3509;
HON: +44 (0) 20-8990-9276
United States Base: 1-800-581-6400;
FTL: 1-8-268-9127;
SEN: 1-866-846-4282;
HON: 1-888-330-6350
Copa Airlines (CM) www.copaair.com
Argentina Buenos Aires 0810-222COPA (2672)
Cordoba 0810222-COPA (2672)
Aruba Oranjestad 585-COPA (2672)
Australia +61-2-9959-3922
Austria +43-1-512-86-86
Belgium +32-251-76-190
Bolivia Santa Cruz De La Sierra
800-10-COPA (2672)
Brazil Belo Horizonte 0-800-771-COPA (2672)
Brasilia 0-800-771-COPA (2672)
Manaus 0-800-771-COPA (2672)
Porto Alegre 0-800-771-COPA (2672)
32
Rio de Janeiro 0-800-771-COPA (2672)
San Paulo 0-800-771-COPA (2672)
Canada Toronto 1-800-FLY-COPA (359-2672)
Chile Santiago De Chile (562) 200-2100
Colombia Barranquilla (575) 368-4040
Bogota (571) 3209090
Bucaramanga (577) 643-0222
Cali (572) 660-1000
Cartagena (575) 665-8495
Cucuta 0180-0011-2600
Leticia 0180-0011-2600
Medellin (574) 352-4400
Pereira 0180-0011-2600
San Andres 0180-0011-2600
Santa Marta 0180-0011-2600
Costa Rica San Jose (506) 2223-COPA (2672)
Cuba Havana (537) 204-1111
Dominican Punta Cana 1-809-200-2772
Republic
Santiago De Los Caballeros
1-809-200-2772
Santo Domingo 1-809-472-COPA (2672)
Santo Domingo Toll Free
(Provinces) 1-809-200-2772
Ecuador Cuenca (5937) 288-4410;
(5937) 281-2022
Quayaquil (5934) 230-3211;
(5934) 230-3000
Quito (5932) 227-3082
El Salvador San Salvador (503) 2209-COPA (2672)
England +44 (0) 870-2414126
France +33 (0) 158-22-20-00
Germany +49 611-26767-70
Guatemala Guatemala (502) 2312-5410
Haiti Port Au Prince (509) 2940-2326;
(509) 2940-2327; (509) 2223-2327
Honduras San Pedro Sula (504) 2516-COPA (2672)
Tegucigalpa (504) 2220-5220
India +91-11-6630-6656
Italy +39-02-866367
Jamaica Kingston 1-800-234-COPA (2672)
Japan +81-3-3597-9480
Korea +82-2-771-5622
Mexico Cancun 01-800-265-COPA (2672)
Guadalajara 01-800265-COPA (2672)
Mexico DF (5255)5241-2000
Mexico DF Toll Free (Provinces)
01-800-265-COPA (2672)
Netherland Antilles St Maarten 001-8773893606
New Zealand +64-21-620-305
Nicaragua Managua (505) 2267-0045
Panama (507) 217-COPA (2672)
33
Paraguay Asuncion 98005420074
Peru Lima (511) 610-0808
Puerto Rico San Juan 1-800-FLY-COPA (359 2672)
Russia +7 (495) 744-0490
Scandinavia +45-3325-2566
Spain +34-91-547-85-88
Switzerland +41-56-675-7555
Taiwan +886-2-25413366
Trinidad & Tobago Port of Spain 1-800-271-COPA (2672)
Uruguay Montevideo (598) 2707-COPA (2672)
USA Chicago 1-800-FLY-COPA (359 2672)
Los Angeles
1-800-FLY-CO PA (359 2672)
Miami (305) 371-COPA (2672)
New York 1-800-FLY-COPA (359 2672)
Washington, DC
1-800-FLY-CO PA (359 2672)
Venezuela Caracas 0-800-826-7200
Maracaibo 0-800-826-7200
Valencia 0-800-826-7200
Croatia Airlines (OU) www.croatiaairlines.com
Croatia 062-500-505 (in Croatia only)
+358 (0) 1-6676-555 (international)
EGYPTAIR (MS) www.egyptair.com/English/
Algeria 00213 (21) 644357 / 634008
Australia 0061 (02) 97674321
Austria 0043 (01) 587-453-216 / 217 / 218
Bahrain 00973 (17) 243-060 / 317
Belgium 0032 (2) 219-16-14
Canada 001 (514) 8755538
China 0086 (20) 86266969
Cyprus 00357 (22) 559200
Denmark 0045-72304470
Egypt Land Line 090070000 / Mobile 1717
Eritrea 0029 (11) 127510 / 034
Ethiopia 00251 (11) 1550587
34
France 0033 (1) 4494-8530/33
Germany (FRA) 0049 (069) 27
300335/337/338;
(DUS) 0049 (211) 3559580;
(MUC) 0049 (089) 5458820;
(BER) 0049 (30) 8823319
Ghana 00233 (302) 243537 / 538
Greece 0030 (210) 9212818 / 20 / 24/ 5
Hungary 0036 (1 ) 266-4300; 0036 (1)
2672484; 0036 (1) 3280260
India 0091 (022) 22041855 / 2824088
Indonesia 0062 (021) 5742471 / 72 / 73
Italy 0039 (02) 865777 / 72021805;
0039 (06) 4871429 / 4742641 /
42 / 43 (0039(06) 4871430)
Japan 0081 (3) 3568-8161 / 68 / 66
Jordan 00962 (6) 4636011 / 4628911
Kenya 00254 (20) 226821 / 2 / 3
Korea (South) 0082 (02) 3194555
Kuwait 00965-224-39576 / 39620 /
60957 / 60950 [+965-22460 95617]
Lebanon 00961 (1) 980465 / 167/ 392
Libya (Ben) 00218 (061) 9099786 /
9095500; 00218 913768281
Malaysia 066 (3) 21456867
Malta 00356-21-342472
Morocco 00212 (22) 306700 /
315564/309225
Netherlands 0031 (20) 6256661
Nigeria 00234 (1) 2620087 / 00234 (64)
630759 / 0023464 630760
Norway 004781500575
Oman 00968 (24) 794113 / 796134 / 796389
Philippines 0063 (2) 8925722
Portugal 00351 (21) 892 5830
Qatar 00974-444-356040/20
Russia 007 (925) 010 6831 / 2
Saudi Arabia (MED) +966 (04)
8371199-8370219 /1642 /1614 /1626;
(JED) + 966 026 44 1515;
(QCA) +966-2-5425544
/5441680 /5441808 /5441185 /5445767;
(AHB) + 00966026645999
Singapore 00656278811
South Africa 0027 (11) 88 04126/9; 0027 (11)
880 4834
Spain 0034 (091) 548-8645 / 548-8645;
(93) 302-3148 / 7312
Sudan 00249 (183)780064 / 781428;
00249(11) 771259/ 092-781428
35
Sweden 0046 (86) 636558
Switzerland 0041 (022) 731-3936/ 7-7317151/ 2
Syria 00963 (11) 2232158 / 2240164 /
2245843
Taiwan 008 (86) 225682121
Thailand 0066 (02) 2310504 / 5 / 6 / 7 / 8
Tunisia 00216 (71) 860138 / 165 / 466
Turkey 0090 (212) 231-11-26 / 27
Uganda 00256 41 233960 - 236567
Ukraine 00380 (44) 2563020
UAE (AUH) 00971-02-6344777/2333;
(SHJ) 00971-06-5735351/2
United Kingdom 0044 (207) 287-1728;
0044 (207) 734-2343 / 2395;
0044 (207) 734-2864;
(LON) 08448221110
United States 001 (212) 581-5600;
001 (212) 586-6599 [3150 900]
Yemen 00967 (1) 273452 / 275061
Ethiopian Airlines (ET) www.ethiopianairlines.com
Bahrain 0800-04434
China Hong Kong 800905629
North China 108007141635 or
86-4001-589689
South China 108001401619 or
86-4001-589689
Egypt 8002244444
202-21600-006
France 0800901031
Germany 8001818982
India 18001039933
Italy 39-0645230459
Saudi Arabia 8008020-0048
South Africa 0800984023
Thailand 18001562069708
UAE 0800-20-0-0257
United Kingdom 08006350644
United States 1-800-445-2733
36
LOT Polish Airlines (LO) www.lot.com/
Austria Polish 0-810-810-855
German/English 0-810-810-885
Belgium +32-7-818-0014
Canada +1-416-236-4242
Denmark +45-7-010-5063
Finland +358-9-6937-9036
France 0-800-10-12-24 (only within France)
+33-1-47-42-05-60
Germany 01803-000-336 / 346
Luxembourg (toll-free) 800-27-336
Italy +390 8-4882-1388
Netherlands +31-20-201-3917
Norway +47-8-100-0023
Poland 0-801-703-703 (only within Poland)
+48-22-577-9952
Russia (toll-free) 8-10-800-5082-5082
Spain +34-9-0111-6710 / 13
Sweden +46-8-5877-0447
Switzerland +41-0-844-555-232
Turkey +90-212-241-5749
United Kingdom +44-845-601-0949 / 0767
United States +1-212-789-0970
Lufthansa (LH) www.lufthansa.com/
Albania +355-4-238-1977
Antigua (toll-free within USA
& Barbuda +1-800-645-3880)
Argentina +54-11-4319-0600
Australia +61-1-300-655727
Austria 0810-1025-8080
only available within Austria
Azerbaijan +994-12-907-050
Bahamas (toll-free within USA
+1-800-645-3880)
Bahrain +973-210-026
Bangladesh +880-2-865-913
Belarus +375-1-7-284-7129
Belgium +32-70-35-3030
Bolivia +591-2-431-717
Bosnia +387-63-990-001
& Herzegovina
Brazil +55-11-3048-5800
Brunei +673-2-242-991
Bulgaria +3592-930-4242
37
Cambodia +855-23-27-211
Canada +1-800-563-5954
Chile +56-2-630-1655
China +86 (0) 21-5352-4999
Hong Kong +852-2868-2313
Colombia +57-1-618-0300
Costa Rica +506-221-7444
Croatia +385-9-177-314
Cyprus +357-2-451-777
Czech Republic +420-2-3400-8234
Denmark +45-3-337-7333
Egypt +20-2-339-8339
Estonia +372-6-314-444
Ethiopia +251-1-515-666
Finland +358-2-0358-358
France +33-892-231-690
Germany +49-1805-805-805
Ghana +233-21-221-086
Greece +30-1-617-5200
Haiti +509-225-608
Hungary +36-1-411-9900
Iceland +354-1-690-100
India +91-11-2372-4200
Indonesia +62-21-570-2005
Iran +98-21-873-8701
Ireland +353-1-844-5544
Israel 1-80-937-1-937
Italy +390-1-9940-0054
Jamaica +1-809-9-224-661
Japan +81-0-1200-51-844
Jordan +962-6-520-0180
Kazakhstan +7-727-333-50-25
Kenya +254-2-335-819
Korea (South) +82-2-3420-0400
Kuwait +965-242-2493
Laos +856-21-216-1430
Latvia +371-7-207-183
Lebanon +961-1-347-005
Lithuania +370-5-232-9292
Luxembourg 900-73-055 valid within Luxembourg
Malaysia +603-2-052-3428
Malta +356-249-342
Mexico +52-1-55-5230-0000
Montenegro +38-111-303-4741
Morocco +212-2-312-402
Myanmar +95-1-75-936
Namibia +264-61-226-662
Nepal +977-1-223-052
Netherlands 0900-1234-777
New Zealand 0800-945-220
38
Nigeria +234-1-266-4430
Norway +22-33-09-00
Oman +968-796-692
Pakistan +92-21-568-5811
Paraguay +595-21-447-962
Peru +51-14-424-466
Philippines +63-2-810-4596
Poland +48-22-338-1300
Portugal +351-707-782-782
Puerto Rico (toll-free within USA +1-800-645-3880)
Romania +40-212-0484-10
Russia +7-812-320-1000
Serbia +38-111-303-4741
Singapore +65-6245-5600
Slovakia +421-23-222-3222
South Africa +27-861-842-538
Spain +34-902-883-882
Sudan +249-183-771-322
Sweden +46 (0) 770-111-010
Switzerland ex German canton 0900-900-922
ex French canton 0900-900-933
Switzerland +41-1-447-9966
Syria +963-11-221-1165
Taiwan +886-2-23258861
Thailand +66-2-264-2400
Tunisia +216-1-707-344
Turkey +90-212-354-8888
Ukraine +38-44-490-3800
UAE +971-4-343-2121
United Kingdom +44-871-945-9747
United States (toll-free within USA +1-800-645-3880)
Uruguay +598-2-901-2816
Uzbekistan +998-71-120-7401
Venezuela +58-212-210-2100
Vietnam +84-8-829-8529
Yemen +967-1-213-400
Zambia +260-1-221-063
Zimbabwe +263-4-793-861
Scandinavian Airlines (SK) www.flysas.com/
Australia +61-2-8915-1915
Austria +37-2-680-4310
Belgium +32-2-643-6900
China +86-10-8527-6100
Croatia +3726804328
Czech Republic +3726804328
Denmark +4570102000
Egypt +20-2-575-3955
39
Estonia +372-166-63
Finland +358 (0) 6000-25831
France 0-825-325-335 (only available
within France) +33-1-46-93-2825
Germany +49-1-805-22-1195
Greece +30-210-9605-440
Hong Kong +852-2865-1370
Hungary +372-680-4328
Iceland See Estonia
India +91-22-842-681
Ireland +353-1-844-5440
Israel +972-3-510-1181
Italy +39-02-72-01-1156
Japan +81-3-5400-2331
Korea (South) +82-2-752-5121-4
Latvia +37-1-672-055-77
Lithuania +370-5-230-6638
Luxembourg +352-2456-5014
Netherlands 0900-7272-4368
(within Netherlands only)
New Zealand +64-9-9-77-2214
Norway +47-915-05400
Poland +48-22-8500-500
Romania +40-31-40-35-042
Russia Moscow +7-495-961-3060,
St. Petersburg +7-812-326-2600
Singapore +65-6735-2622
Slovakia +421-372-680
Spain +34-902-3770-37
Sweden +46-8-797-4000
(within Sweden 0770-727-727)
Switzerland +41-848-117-100
Taiwan +886-2-2545-5665
Thailand +66-2645-8200
UAE +971-4-316-6505
United Kingdom +44-208-990-7159
United States +1-800-221-2350
Shenzhen Airlines (ZH) http://global.shenzhenair.com/zh/main.jsp
China +86-755-95080
Within China: 95080
Japan Osaka: +81-6626-35333
Tokyo: +81-3525-10858
Korea +82-27746886
Taiwan +886-227182100
Hong Kong +852-25452345
40
Singapore Airlines (SQ) www.singaporeair.com/
Argentina +54-11-43252237
Austria +43-1513-46-55
Australia (toll-free) 13-10-11
Bahrain +973-17213054
Bangladesh +8802-88-11-504
Belgium +31-88-1-618-618
Bolivia +591-365521
Brazil +55-11-31790886
Brunei +673-2-244-901 / 2
Cambodia +855-23-426-808
Canada (toll-free) +1-800-663-3046
604-689-1223 (within Canada)
Chile +56-2-376-9042
China BJS +86-10-6505-2233
CAN +86-20-8755-6300
SHA +86-21-6288-7999
Hong Kong +852-2520-2233
Colombia +57-1-6234299
Costa Rica +506-22342223
Cyprus +357-22-588-191
Czech Republic +420-222-220-210
Denmark +45-3-314-3456
Egypt +202-3749-2879
France 0-821-230-380 (within France)
+33-153-65-79-06 (International)
Germany +49-69-719-5200
Greece +210-9222192
Hungary +36-1-345-1570
Iceland +354-505-0100
India AMD: +91-79-30012828
BLR: +91-80-22867870
BOM: +91-22-22022747
CCU: +91-33-23675417
DEL:+91-124-4310999
MAA: +91-44-45921921
Indonesia JKT: +62-21-52-997-888
DPS: +62-361-9368388 / 9
Italy +39-06-4785-5360
Japan +81-3-3213-3431
Korea (South) +82-2-755-1226
Kuwait +965-2225-8230
Malaysia +603-2-692-3122
Maldives +960-3310031
Malta +356-21347401-5
Mauritius +230-2087695 / 6 / 7
Mexico +52-55-55258787
41
Netherlands 0-900-1-618-618 (within
Netherlands, Euro 0.25/minute)
+31-88-1618618 (International)
New Zealand 0800-808-909 (within NZ)
+64-9-379-3209 (International)
Oman +968-24791233
Panama +507-648623
Papua New Guinea +675-3212888
Peru +51-479798
Philippines +63-2-756-8888
Poland +48-22-6254352
Qatar +974-4995700
Russia +7-495-775-3087
Saudi Arabia +966-9200-18081
Singapore +65-6223-8888
South Africa JNB: +27-11-880-8560
CPT: +27-21-674-0601
Spain 902-380-777 (within Spain)
+34-934-873-908 (International)
Sri Lanka +94-11-2499699
Switzerland 0900-88-18-18 (CHF 0.50/min.)
Taiwan +886-2-2551-6655
Thailand +66-2-3536000
Turkey +90-212-463-1800
Ukraine +38-044-4659388
UAE AUH: +971-2-622-1110
DXB: +971-4-3166888
United Kingdom 0844-800-2380 (within UK)
+44-208-961-6993 (International)
United States (toll-free +1-800-742-3333)
Venezuela +58-212-7629904
Vietnam HAN: +84-4-3826-8888
SGN: +84-8-38231588
South African Airways (SA) www.flysaa.com/
Angola +244-222-015-779
Argentina +5411-4319-0099
Australia +61-1-300-435-972
Austria +43-1-587-1489
Bahrain +97317551714
Belgium +31206-55-11-77
Benin +229-21-31-84-08/21-31-46-45
Botswana +267-390-2210
Brazil +55-11-3065-5115
Bulgaria +90-212-251-6130
42
Canada +1-800-722-9675
Cape Verde +238-241-1358
Chile +56-2-376-9040
China +86-10-6595-0066
Hong Kong +852-2877-3277
Colombia +57-1-620-3515
Cyprus +35-75-340-030
Czech Republic
+420-234-723-240
Dem. Rep. of Congo +243-81-700-5908
Denmark +45-3314-3031
Egypt +20-2-2579-5008
Ethiopia +251 (0) 11-5-537880 / 1
Finland +45-3314-3031
France +33-825-800969
Gabon +00-241-724-194
Germany +49-69-299-803-20
Ghana +233 (0) 30-278-3676 / 7 / 8
Greece +30-210-9600-942 / 3
Hungary +36 (1) 999-1490
India Ahmedabad +91-79-
6562174/26465974
Bengaluru +91-80-2224- 4623
Chennai +91-44-
28226149/28226150
Kolkata +91-33-2287-
5207/2287-5196
New Delhi +91-11-43513131/91-11-
3354422
Mumbai +91-22-2282-
3450/2282-3451/2284-2237
Indonesia +62-818-785155
Ireland +44-871-722-1111
Israel +972-3-795-1344
Italy +39-0243458381 / 82
Ivory Coast +225-20-30-10-20
Japan +813-3470-1901
Kenya +254-20-224-7342
Korea (South) +82-2775-4697
Kuwait +965-242667
Lesotho +266-310662
Malawi +265-1-620-617
Malaysia +603-2141-7456
Mauritius +230-202-6737
Mexico +52 (55) 5661-4742
Mozambique +258-1-420740
Namibia +264-61-273340
Netherlands +31 (0) 20-6-55-11-77
New Zealand +64-9-977-2237
Nigeria +23412702681-5 ext. 109 / 110 / 111 / 112
Norway +45-3314-3031
43
Oman +968-24700797
Peru +511-444-4441
Philippines +632-884-8129
Poland +48-22-455-3824
Portugal +351-21-781-74-70
Russia +7-4959-375953 ext. 103
Saudi Arabia +966-1-4633133 ext. 3120
Senegal +221-33-869-4000
Singapore +65-62277911
South Africa +27-11-978-1111
Spain Barcelona +34934877285
Madrid +34912960420
Sri Lanka +94-4-1-430707
Sweden +45-3314-3031
Switzerland +49-69-29-98-03-20
Taiwan +886-2-2503-9393
Tanzania +255-22-2117044-7
Thailand +662-635-1410
Turkey +90-2122965420
Uganda +256-41-4345772/ 3 / 5
Ukraine +38-44-490-65-01
UAE Dubai +971 +4-3970-766
Abu Dhabi +971 +2-6780-038
United Kingdom +44-871-722-1111
United States +1-800-722-9675
Zambia +260-211-271-031
Zimbabwe +263-912-135-590-7
SWISS (LX) www.swiss.com
Austria +43 (0) 810-810-840
Belgium +32 (0) 78-15-53-19
Bulgaria +359 (0) 2-930-4255
Canada +1-877-359-7947
China Shanghai +86-4008-820-880
Hong Kong +852-300-213-30
Czech Republic +420-234-008-229
Denmark +45-70-105-064
Finland +358-9-693790-34
France +33 (0) 892-232-501 (EUR 0.34/min)
Germany +49 (0) 1805-110-036 (EUR 0.14/
min, mobile max. EUR 0.42/min)
Hungary +36-1-411-9950
India +91-2267137200
44
Ireland +353-1-890-200-515
Israel +9723-513-9000
Italy +33-848-868-120
Luxembourg +352-34-20-808-370
Netherlands +31 (0) 900-202-0232
Mexico +01-800-901-3000 ( local number)
Norway +47-810-00-012
Poland +48-22-520-3456
Portugal +351-808-200-487
Romania +40-21-312-0238
Russia +7-495-937-77-67
+7-495-937-77-60
for First class, HON, SEN members
Serbia +381-113030-140
Singapore +65-6-823-20-10
Slovakia +421-232-223-255
Slovenia +381-113030-140
South Africa +27 (0) 860-04 / 05/ 06
Spain +34-901-116-712
Sweden +46 (0) 8-587-704-45
Switzerland +41 848-700-700
Turkey +90-212-354-9919
United Kingdom +44-845-601-0956
United States +1-877-359-7947
TAM (JJ) www.tam.com.br/
Argentina 0-810-333-3333
Brazil 55-11-4002-5700
Chile 56-2-6767-900
France 33-1-5353-8000
Germany 0800-000-11-65
Italy 1-99-15-1145
Paraguay (595 21) 6590 223 /
(595 21) 6590 0313
Spain 900-900-354
Uruguay 000-4019-0223
Venezuela 0800-100-8586
United Kingdom +44 (0) 208-741-2005
United States 1-888-2FLYTAM
TAM Viagens, use the following numbers
(11) 3068-7979
TAM Cargo, use the following numbers
Sao Paulo (11) 5582-9323 / 7430
Other locations 0300-115-9999
TAM Executive Aviation, use the following numbers:
General phone (11) 5582-8711
Call Centre 4002-7000
45
TAP Portugal (TP) www.flytap.com/
Angola +244-222-632000
Austria +43-810810807 / 0-810810807
local number
Belgium +32-272-03077
Brazil +300-210-6060 / 1121311200
local number
Canada 1-800-221-7370
Cape Verde +2413129/1195-SID, 2615826-
RAI, 2328050-VXE
all are local numbers
Denmark +45-7010-5068
Finland +358-9-6937-9728
France 0-820-319-320
(only available within France)
Germany 0180-300-0341
(only available within Germany)
Greece 210-325-1711 (only available
within Greece)
Guinea-Bissau +245-5603131 / +245-3201359
Ireland +353-16569162
Italy +39-02-6968-2334
Luxembourg +352-24647133
Morocco 00211-0011 / 8887041281
Mozambique +258-21303927/8 /
258-21303879 / 258-821303928
/ 846409426
Netherlands 0900-263-5827
(only available within Netherlands)
Norway +47-8-100-0015
Portugal +351-707-205-700
Sao Tomé +239-2-222307
Senegal +221-33-8494737
Spain +34-901-11-6718
Sweden +46-8-5877-0455 /
0-858770455 Local number
Switzerland +41-44-800-9652
United Kingdom
+44-845-601-0932 /
0-8456010932 Local number
United States 1-800-221-7370
Venezuela +58-212-9515508/0511
46
Thai Airways International (TG) www.thaiairways.com/
Australia General 1300-651-960 (within Australia)
+61-2-9844-0999
Austria +43-1-586-8309
Belgium +32-2-502-4744
Brunei +673-2-242-991 / 2 / 3
Cambodia +855-2321-4359
China (BJS) +86-10-8515-1142
(SHA) +86-21-3366-4000
Hong Kong +852-2179-7777
Denmark +45-33-75-01-20
France +33-1-5568-8070
Germany +49-69-9287-4444
Greece +30-210-969-2010
India +91-11-4149-7777
Indonesia +62-21-230-2551 / 2
Italy +39-6-4-781-3304
Japan +81-3-3503-3311
Korea (South) +82-2-3707-0011
Kuwait +965-242-1444
Laos +856-21-222-527 / 8 / 9
Malaysia +603-2034-6999
Myanmar +95-1-255-499
Nepal +977-1-422-1247
New Zealand +64-9-377-3886
Norway +47-23-11-88-88
Oman +968-24-70-59-34
Pakistan +92-51-227-2140 / 4
Philippines +63-2-580-8424
Russia +7-495-647-1082
Singapore +65-6210-5111
South Africa +27-11-268-2580
Spain +34-9-1782-0520 / 22
Sri Lanka +94-11-2307100 / 8
Sweden +46-8-5988-3600
Switzerland +41-44-215-6500
Taiwan +886-2-8772-5111
Thailand General +662-356-1111
Turkey +90-212-334-2950
UAE +971-4-266-5498
United Kingdom +44-844-561-0911
United States (toll-free) +1-800-426-5204
+1-310-640-0097
Vietnam +84-8-3822-3365
47
Turkish (TK) www.thy.com/
Australia 1-800-750849
Austria 0810-222849
Belgium 026200849
Denmark +45-33-14-40-55
France 0-825-800-902
Germany +49-180-5849-266
Israel 1-809-453174
Italy +39-051-3764222
Netherlands +31-20-405-96-36
Norway 1-809-453174
Russia 8-800-7006161
South Africa +27-115-78-80-04
Sweden 0851-999849
Switzerland +41-848-444-849
Turkey +90-212-444-0-849
+90 850-333-0-849
United Kingdom +44-844-800-66-66
United States 1-800-874-8875
United Airlines (UA) www.united.com/
Argentina 0800-333-0425
Aruba 800-1507
Australia (toll-free) 131-777
Bahamas 800-UNITED-1
Bahrain 973-1713-1288
Barbados 1-800-534-0089
Belgium 02-2-0088-68
Belize 0800-266-3822;501-822-1062
Bermuda 800-UNITED-1
Bonaire 0101-001-800-UNITED-1
Brazil 0800-16-2323
Sao Paulo (11) 3145-4200
Canada 1-800-UNITED-1
+1-800-864-8331
Cayman Islands 800-UNITED-1
China Beijing: 8686-10-8527-6686
010-8527-6686
(toll-free) 400-650-6686
Shanghai 400-650-6686
Hong Kong +852-3198-5777
Colombia 01-800-944-0219
Costa Rica 0800-44-0005
Curacao 001-UNITED-1
48
Denmark +45-8-035-8100
Dominican Republic
Santo Domingo (809) 262-1060
Other regions (toll-free) 1-200-1062
Ecuador (toll free) 1-800-222-333
Quito (local) (593) 2-225-0905
El Salvador 800-6153; 503-2-207-2040
Fiji 679-672-6044
011-1-800-UNITED-1
Finland (toll-free) 0800-96-070
France 01-71-23-03-35
Germany 01803-212610
Greece 00-800-441-4-3592
(Mobile/Cell users) 2111-76-8888
Guam (671) 647-6453
Guatemala 1-801-81-26684
502-2385-9610
Honduras San Pedro Sula 557-4141
502-2385-9610
India New Delhi (95) 124-4315500
other regions (0) 124-4315500
Indonesia Denpasar (Bali Island) (62)
361-768-358
Jakarta (062) 21-837-80-607
Ireland 1-890-925-252
Israel 03-511-67-77
Italy Milan 02-69-63-32-56
Rome 06-66-05-30-30
Jamaica 800-United-1
Japan (toll-free within Japan)
+1-2011-4466
+81-3-3817-4411
Kosrae (691) 370-3224
Kuwait +965-2295-8900
Luxembourg 21-415-9102
Malaysia (60) 3-2142-4751
Marshall Islands Kwajalein (805) 355-1013
Majuro (692) 625-3209
Mexico (toll-free, all cities)
01-800-900-5000
Mexico City 52-83-55-00
Netherlands 02-0346-9381
Netherlands Ant. 800-UNITED-1
New Zealand 0800-747-400
Nicaragua (505) 22-76-81-29
Norway +47-800-8-4110
Palau (Koror) (680) 488-2448 / 1029
Panama 00-800-044-0001
011-800-044-0001
(507) 265-0040
Paraguay Asuncion 595-2161-2319
595-2149-6118
Peru 0800-700-30; (511) 712-9230
49
Philippines Manila (632) 844-8272
Cebu (6332) 255-7533
Pohnpei (691) 320-2424 / 5
Portugal 21-415-9102
Puerto Rico 800-UNITED-1
Russia +810-8002290-1044
(toll free within Moscow)
7-499-272-1602
Saipan +65-6-873-3533
Singapore +65-6-873-3533
South Korea (82) 2-756-3792
Spain 900-96-1266
(cell phone) 91-453-4364
St. Thomas, 800-UNITED-1
St. Croix
Sweden +46-8-2055-0777
Switzerland Swiss German 044-800-9212
Swiss French 022-417-7280
Taiwan +886-2-2325-8868
Thailand +66-2-353-3939
Trinidad & Tobago 800-461-2744
Truk (Chuuk) (691) 300-2424
UAE 800-0-441-5492
United Kingdom +44-845-844-4777
United States 1-800-United-1; +1-800-864-8331
U.S. Virgin Islands 800-UNITED-1
Uruguay +598-2-901-3370
Venezuela 0800-100-3198
Vietnam +84-8-823-4755
Yap (691) 350-2702
(691) 350-2788
US Airways (US) www.usairways.com/
Aruba Within Aruba: 800-1580
Austria Within Austria: 08-1000-1172
Belgium Within Belgium: 07-815-0026
Belize Within Belize: 800-622-1015
Bermuda Within Bermuda: 1-800-622-1015
Brazil 0-800-761-1114
Costa Rica 0-800-011-0793
Dominican Republic 800-622-1015
Denmark 80-60-48-55
Finland 080-09-8873
France 0-810-63-22-22
(only available within France)
Germany Within Germany: 0180-300-0609
50
Greece 00800-4414-3810
Ireland Within Ireland: 1890-925-065
Israel 03-754-8400
Italy Within Italy: 8488-1-3177
Mexico 1-800-428-4322
Netherlands Within Netherlands:
020-201-3550
Norway 800-188-63
Portugal Within Portugal: 808-200-958
Spain Within Spain: 901-117-073
Sweden 0850-163-427
Switzerland 0844-805-213
United Kingdom Within the UK: 0845-600-3300
United States Within USA: 800-428-4322
West Indies 800-622-1015
& Virgin Islands
51
RESER VATIONS SPECIAL SER VICE ITEMS
The following special service items have been harmonised by all Star Alliance member carriers.
Wheelchairs
Should be requested at time of reservation. Will be confirmed by the individual carrier (e.g. WCHR / WCHS / WCHC).
Passenger Contact (PCTC)
If permitted by law, to be used in reservation messages.
Special Meals
A minimum list of special meals will be offered by all Star Alliance member carriers. Exceptions may apply on
certain routes and carriers.
Seat Requests
All carriers can create and respond to generic and specific seat requests (if applicable for the
market booked).
Checked Baggage Policy
See the Airport Information section for details on free checked baggage allowances and carrier specific
information about special checked baggage items.
Flight Information (FLIFO)
Access to real-time movement flight information can be provided via the individual carrier’s in-house
reservation system.
52
Passenger Name Records (PNRs)
Bilateral Passenger Name Records servicing exists between the Amadeus carriers, between UA, LX and
LH/OS and between SN and LH.
Availability Display
A common Star Alliance availability display containing only Star Alliance member carriers’ flights is available in Ama-
deus, Galileo, Infini, Apollo, Sabre, Abacus, Travelsky and Worldspan.
Example for flights from London Heathrow to Bangkok:
GDS System Entry
AMADEUS AN*A DDMMM LHRBKK
APOLLO A DDMMM LHRBKK +/*A (please enter: “end item” instead of +)
ABACUS 1 DDMMM LHRBKK +/*A (please enter: “Cross of Lorraine” instead of +)
GALILEO A DDMMM LHRBKK //*A
INFINI 1 DDMMM LHRBKK +/*A (please enter: “Yen sign” instead of +)
SABRE 1 DDMMM LHRBKK +/*A (please enter: “Cross of Lorraine” instead of +)
WORLDSPAN A DDMMM LHRBKK -/*A
*A: Indicator to obtain Star Alliance availability
53
BOOKING CLASS ALIGNMENT
Star Alliance common classes are in bold face: First F, A, O; Business C, D, I;
Economy Y, B, M, H, Q, X, V, W. Carrier specific exceptions are in regular face.
Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY
Members CODE CODE CODE
Adria Airways (JP) No service Business C, D, Z, I, R Economy Y, B , P, M, H, Q,
Class Class E, T, X, V, N, W,
S, G, K, L
Aegean Airlines (A3) No service Business C, D, Z, A, I, R Economy Y, B , M , H , Q ,
Class Class V, W, O, L, K,
J, S, E, T, U,
P, G, N, X, F
Air Canada (AC)
All except Caribbean No service Business J, C, D, Z, Economy Y, M , B , U, H,
Class Class Q, V, N, W, G,
S, P, L, T, E, R
Caribbean No service Business J, C, D, Z, Economy Y, B , M , H , Q ,
Class Class V, W, S, L, R
54
Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY
Members CODE CODE CODE
Air China (CA) First F, A, O Business C, D, Z Economy Y, B , M, H, K,
Class Class Class L, Q, G, S, V,
U, W, T, E
Air New Zealand (NZ) No service Business C, D, Z, J Economy Y, B , M , H , Q , V
Class Class W, L, S, G, K
Premium Economy No service No service Premium U, E, O, A
Economy
ANA (NH) First F, A Business C, Z, J, D Economy Y, E, B, M, S, K,
Class Class Class H, W, L, G
Asiana Airlines (OZ) First F, A Business C, D, Z, J Economy Y, B , M , H , E,
Class Class Class Q, K, S, V, L,
W, T
Austrian (OS) No service Business C, D, J, Z, I, R Economy Y, B , M , H , Q,
Class Class X, G, V, W, N
Avianca, No service Business C, J, D, I, R Economy Y, B , M , H , Q , V
Taca A i rl ines (AVTA ) class Class A, E, G, K, L, O, P,
Z, W, S, T, U, N, X
55
Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY
Members CODE CODE CODE
Blue1 (KF) No service No service Economy E, M, H, Q, V,
Class W, U, K, L, T,
O, G, X, N
Premium Economy No service No service Premium C, D, J, Z, Y, S,
Economy B, I, R, P
Brussels Airlines (SN)
Short-haul No service Business J, C, D, Z, I Economy Y, B , M , H , K,
class Q, X, N, V, W,
U, T, S, L, E
Medium/long-haul No service Business J, C, D, Z, I Economy Y, B , M , U, H,
class Q, X, N, V, W,
S, T, E, L
Copa Airlines (CM)
No service Business C, D, Z, I, R Economy Y, B , M , H , Q,
Class Class K, V, U, S, W,
E, L, T, X, N
56
Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY
Members CODE CODE CODE
Croatia Airlines (OU)
No service Business C, D, Z, R, I Economy Y, B , M , H , X , Q ,
Class Class N, V, G
EGYPTAIR (MS)
First F, A , O , P Business C, D, Z, I, R Economy Y, B , M , H , Q ,
Class Class Class K, X, N, V, L,
G, S, W, T, U
Ethiopian Airlines (ET)
No service Business C, J, D, Z, I, R Economy Y, G, S, X, B,
Class Class M, K, L, V, H, U
Q, T, W, D, E, O, N
LOT Polish (LO) No service Business C, D, Z, I, R Economy Y, B , M , E, H,
Airlines Class Class K, Q, G, T, S, X,
V, N
Lufthansa (LH) First F, A , O Business J, C, D, Economy Y, B , M , H , X
Class Class Z, I, R Class Q, N, V, W
U, S, P
57
Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY
Members CODE CODE CODE
Scandinavian No service Business C, D, J, Z, I, R Economy Y, S, B, E, M, H
Airlines (SK) Class Class Q, V, W, U, K
L, T, O, G, X, N
Economy Extra No service No service Economy Y, S, B, P
Extra
Shenzhen Airlines (ZH)
International First Class F, A , O Business C, D, I, R International Y, B , M , H , K,
class Economy L, Q, G, S, X, N,
Class V, U, W, T, E
Domestic First Class F, P, A, O Business C, D, I, R Economy Y, B , M, H , K,
class L, J, Q, Z, G, V,
W, T, E, U , S , X, N
Singapore First F, P, A, R Business Z, C, J, D Economy Y, E, B, M, W,
Airlines (SQ) Class Class Class H, Q, N, T, V
South African No service Business C, J, Z, D, Economy Y, B , M , K, H,
Airways (SA) Class E, I, R Class S, Q, T, V, L,
W, G, X, N
58
Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY
Members CODE CODE CODE
SWISS (LX)
Short-haul No service Business C, D, Z, J, I, R Economy Y, B , M , H , U,
class G, Q, K, V, L, W,
X, N, T, P, E
Long-haul First Class F, A, O Business C, D, Z, J, I, R Economy Y, B , M , H , U,
class G, Q, X, N
TAM (JJ)
International First Class F, P, A Business C, D, J, Z Economy Y, B , E, U, S,
class M, H, K, N
Domestic No service No service Economy Y, B , E, U, S,
M, H, K, G, Q,
V, L, W, N
TAP Portugal (TP) No service Business C, D, Z, R Economy Y, B , M , H, Q,
Class Class V, G, W, S, L,
K, P, U, E, N
Thai Airways First Class F, A , P, O Business C, D, J, Z, I Economy Y, B , M, H, Q,
International (TG) Class Class G, T, K, S, V,
W, X
59
Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY
Members CODE CODE CODE
Turkish Airlines (TK) No service Business C, D, J, I, R Economy Y, B , M , K, H,
Class Class S, E, Q, T, L, V,
P, W, G, X, N
Premium Economy No service No service Economy Class U, O, A, Z
United Airlines (UA)
Domestic No service Business F, J, C Economy Y, B , M , E, U, H, Q,
Class Class V, W, S, T, L, K, G,
A, D, Z
International First Class F Business C, D, Z Economy B, M, H, Q, V, W, S,
Class Class T, L, K, G, A, J, Y, E, U
US Airways (US)
Continental US, Canada, First Class F, A , P No service Economy Y, B , M , H , Q , N ,
Caribbean, Mexico, S/MAT Class V, W, L, S, T, G,
K, U, E, R
Transatlantic, South Atlantic No service Business C, D, Z Economy Y, B , M , H , Q , N ,
Class Class V, W, L, S, T, G,
K, U, E, R
FFP Code for aligned carriers O I X
60
TICKETING PROCEDURES
The following are harmonised ticketing policies and procedures.
Initial Issue
Each carrier’s policies and procedures related to the issuance of tickets will be in accordance with the IATA Ticketing
Handbook.
Reissue
Each carrier’s policies and procedures related to the reissue of tickets will be in accordance with the IATA
Ticketing Handbook.
Reservation Changes/Revalidation
Each carrier’s policies and procedures related to the revalidation of tickets will be in accordance with the IATA
Ticketing Handbook.
Endorsement Waiver
Each carrier will publish and honour the Star Alliance Endorsement Waiver Agreement (EWA) policy
1
, as
agreed on a multilateral basis between Star Alliance member carriers.
For electronic tickets, the endorsement, as described in the following conditions, is granted by giving airport
control from the validating carrier to the Star Alliance member carrier performing the reissue/exchange.
Paper tickets: Any Star Alliance member carrier or one of its agents will be able to reissue or exchange a
ticket or MCO without having to request a written or stamped endorsement, under the described conditions:
1 Exceptions apply to SQ.
61
Conditions: Voluntary
t When a customer requests a change of airline or re-routing (as described in IATA Resolution 736), the
Star Alliance member carriers agree to grant airport control (thus waive the endorsement requirement
between themselves) for non-restricted tickets or MCOs provided that:
A. such tickets or MCOs do not bear carrier validation restrictions, which by their terms prohibit the
transfer of the ticket or MCOs such as “Valid on XX only” and “Non-Endorsable”;
B. such tickets or MCOs are not governed by fare rules that prohibit transfer of the ticket to the other party.
t No endorsement required for First Class, Business Class, full Economy Class and non-restricted excursion
fare tickets.
t Does not apply to ID/AD tickets.
Conditions: Involuntary
t When an airline undergoes a schedule change or encounters an irregularity in accordance with the general
provisions of IATA Resolution 735D, the Star Alliance member carriers agree to grant airport control (and
thereby waive the endorsement requirement) for the following:
A. non-restricted tickets;
B. restricted tickets;
C. frequent flyer redemption tickets.
t No endorsement required for any fare types when an airline encounters an irregular operation (within 24
hours of departure).
t Does not apply to ID tickets.
62
TICKETING PROCEDURES
Miscellaneous Charges Order (MCO)
Each carrier’s own MCO is handled according to the carrier’s policies and procedures and in accordance
with the IATA Ticketing Handbook.
MCOs for Star Alliance member carriers
t Each member issues MCOs for travel on other member carriers, using its own MCO stock. The MCO is issued for
the purpose of service recovery, and is endorsed valid for redemption on any Star Alliance member for the follow-
ing purposes:
t It can be used to pay for tickets, upgrades and excess baggage;
t It can be redeemed at all Star Alliance member carriers’ sales offices or airport ticket offices but not at
travel agencies;
t The MCO tendered to all member carriers must be limited to US$750, or its equivalent in other currencies:
A. if the value of the service purchased exceeds that of the MCO, payment of the outstanding sum can be
made in any form accepted by the Star Alliance member carrier,
B. if the value of the service purchased is less than the value of the MCO, a new MCO will be issued for the
remaining amount. A new MCO will be issued under the same conditions as the original MCO if the amount
exceeds US$50;
t MCOs valued at less than US$50 cannot be renewed. Cash payments against the MCO are not possible;
t MCOs are valid for one year from the date of issue. Extension of validity is at the discretion of the issuing member;
t Lost MCOs cannot be reissued.
Multi-Purpose Document (MPD)
Each carrier’s policies and procedures related to the use of an MPD will be in accordance with the IATA Tick-
eting Handbook.
63
Transmittal of Ticket Number(s) in the PNR
Each carrier agrees, by automated or procedural means, to transmit the ticket numbers to any Star Alliance
member carriers participating in the ticketed itinerary.
NOTE: Carrier positions:
t Automated for AC, LH, LO, OS, SK, SN, TG, UA as SSR
TKT(-) element
t
Automated for CM, MS, NH, SQ and US as SSR TKN(-)
element
t Automated for AVTA and TP
t Automated for NZ (procedural for paper tickets)
t Automated for TK and OZ as OSI TKNO and SSR TKNE element
t Automated for JP, SN, SA, LX as SSR TKNx element
(x = A or M or E)
t Automated for OU as SSR TKNx element (x = A or M or E)
t Automated for CA, TG, ZH as SSR TKNE for ETKT numbers,
while OSI TKNA, OSI TKNM, SSR TKNA or SSR TKNM for
paper ticket numbers depending on specific
requirements of the airlines in the ticketed itinerary.
Prepaid Ticket Advice (PTA)
If carriers still use PTAs (e.g. for non-e-ticket eligible sales) these carriers’ policies and procedures related to
the issuance and refunding of PTAs will be in accordance with the IATA Ticketing Handbook.
NOTE: AC, LO, LX and SK do not allow PTAs.
Lost Ticket Indemnity
If a paper ticket is lost, each carrier will issue a ticket against a Lost Ticket Indemnity if the original ticket was
plated on its own ticket stock for travel on its own or another carrier’s flight.
Flight Interruption Manifest (FIM)
A FIM is a document used in place of a ticket when a passenger is involuntarily re-routed and the appropriate
flight coupon(s) is (are) no longer available. IATA resolutions have been adopted with the intent of reducing
the number of FIMs issued in the event of an involuntary re-route. The FIM format has been standardised
allowing for a ticket-sized FIM and two coupons. For details about how to process FIMs, please consult your
own carrier’s procedural training manuals, or contact your training representative.
64
INTERLINE E-TICKET FAQ - RESERVATIONS
GENERAL INFORMATION
Q: What are the benefits of interline e-tickets to the reservation/ticketing agents?
A: E-ticketing allows greater flexibility when serving Star Alliance customers. The e-ticket is available online. Inter-
line E-ticketing has been implemented between all Star Alliance member carriers.
ISSUING
Q: Is there a service fee for issuing an interline e-ticket?
A: Some carriers may apply a service fee for e-ticket issuance. Please contact the individual airline for more information.
Q: When do I still have to issue paper tickets?
A: Your system will indicate if the issuance of an e-ticket is technically not possible. In this case a paper ticket
needs to be issued.
Q: Can I issue an interline e-ticket for groups?
A: Yes, most carriers have the ability to issue e-tickets for groups. Some carriers may have restrictions.
Q: Can I issue an interline e-ticket for a PNR with infant?
A: Yes, most carriers have the ability to issue e-tickets for infants. Some carriers may have restrictions.
65
Q: Can I issue an interline e-ticket for ID-tickets?
A:
Some carriers have the ability to issue ID interline e-tickets. Within the Alliance, interline ID e-tickets are under development.
Q: Can I issue an interline e-ticket for a fully-open itinerary?
A: Some carriers have the ability to issue interline e-tickets with open segments, including fully open e-tickets.
Within the Alliance, open segments in interline e-tickets are under development.
Q: Can I print an interline e-ticket to paper?
A: In IRROP situations, most carriers have the ability to print an e-ticket to paper using either the Direct Print or
Print Exchange functionality, depending on the system’s capability.
CHANGES
Q: How do I make changes to an existing e-ticket?
A: All necessary information about the e-ticket is stored in the system and changes are done according to fare
conditions, ticket validity and in accordance with the IATA Ticketing Handbook.
Q: How do I exchange another carrier’s e-ticket?
A: The validating carrier will grant airport control according to endorsement agreements so that the necessary
ticket information is available in your carrier’s system. Exchanges are done according to fare conditions, ticket
validity and in accordance with the IATA Ticketing Handbook.
66
Q: What do I have to do if the fare, the origin/destination or the operating carrier changes?
A: The e-ticket must be reissued/exchanged.
REFUNDS/VOIDS
Q: How do I refund another carrier’s ticket?
A: Refunds of other carrier-issued e-tickets are not permitted.
Q: Can I void an interline e-ticket?
A: In accordance with individual airline policy, an interline e-ticket may be voided only by the validating carrier.
INTERLINE E-TICKET FAQ - RESERVATIONS
67
GDS ACCESS CODES FOR FARE & DISCOUNT PRODUCTS
For Star Alliance Round the World fares use Fare Quote Display:
FQD FRAFRA, FD ORDORD or FD ORDORD-RTW/A(carrier code), FSD SINSIN, FQ LAXLAX,
4FMIAMIArw-(carrier code), etc.
For Star Alliance Circle Asia fare, use Fare Quote Display:
FQD BKKBKK, FQ SELSEL, FD SINSIN or FDSINSIN-CTF/(carrier code), 4FTYOTYOct-(carrier code), etc.
For Star Alliance Circle Pacific fare, use Fare Quote Display:
FQD AKLAKL, FDHKGHKG, or FD HKGHKG-CTF (carrier code), FD LAXLAX-, 4FSFOSFOct-(carrier code), etc.
For Star Alliance Circle North Asia fare, use Fare Quote Display:
FQD SELSEL, FQSELSEL or FD SELSEL-CTF/(carrier code), 4FSELSELct-(carrier code).
To access rules and fares of below Star Alliance Fare & Discount Products, use Fare Quote Display in your
GDS of fictitious O&D “QMXQMY”
AMADEUS: FQD QMXQMY.R,U/A(carrier code)
GALILEO:
FD QMXQMY/(carrier code) or
FD ]QMXQMY/(carrier code)
SABRE:
FQ QMXQMY-(carrier code)
SITA:
FSD QMXQMY/(carrier code)/
(currency code)
WORLDSPAN: 4FQMXQMYSR-(carrier code)
Product Codes in the fictitious O&D “QMXQMY” display:
Conventions Plus = CONVPLUS
Africa Airpass = STARAPAF
Asia Airpass = STARAPAS
Brazil Airpass = STARAPBR
China Airpass = STARAPCN
Europe Airpass = STARAPEU
Japan Airpass = STARAPJP
Micronesia Airpass = STARAPMI
Middle East Airpass = STARAPME
North America Airpass = STARAPNA
South Pacific Airpass = STARAPSP
Thailand Airpass = STARAPTH
68
69
AIRPORTS
70
PRIORITY BAGGAGE HANDLING
Priority Baggage Handling Policy
Identification of priority bags is achieved by two separate and alternative methods which are used for premium cus-
tomers. The Star Alliance priority tag features the Star Alliance logo and the word “PRIORITY” and it should be attached
to the bag tag to make it highly visible and recognisable by all baggage handling staff. The second method is where
the word “PRIORITY” is printed on the bag tag from a kiosk when customers self-tag their bags. Both of these meth-
ods are used to ensure that the bags will be placed on the arrival belts/carousels before all other baggage.
This harmonised policy will ensure that our most valued customers receive consistent baggage handling service
and this policy sets the minimum standard to be applied by all airlines. Recognition of priority status at check-in and
the priority handling of checked baggage is offered to the following customers:
First Class
On all flights
NOTE: Some carriers do not provide First Class service.
Business Class
On intercontinental flights including connecting flights (for this purpose intercontinental is defined as travel between
Europe, Asia, North America, South America, Australia, New Zealand and Africa).
NOTE: Some airlines offer Priority Baggage Handling to all business class customers.
Star Alliance Gold Members
On all flights, regardless of fare paid or class of service flown.
71
Piece Concept Number of Maximum dimensions Maximum weight
Pieces of each piece of each piece
1. First and Business Class
UA 3 158 cm (62 inches) 32 kg (70 pounds)
NH F class 3, C class 2 203 cm (80 inches) 32 kg (70 pounds)
NZ 3 158 cm (62 inches) 23 kg (50 pounds)
AC, AVTA, A3, CA, CM, ET, JP, KF, LO, 2 158 cm (62 inches) 32 kg (70 pounds)
MS, OU, OZ, SA, SK, TG, TK, US, ZH
SQ 2 158 cm (62 inches) 23 kg (50 pounds)
LH, LX, OS, SN 3 or 2 158 cm (62 inches) 23 or 32 kg
(50 or 70 pounds)*
JJ 2 158 cm (62 inches) 23 or 32 or 33kg
NOTE: Some carriers do not offer First Class. AC, LX, NZ, SN: no bags over 32 kg/70 lbs accepted as checked baggage. CM, LH, LX, OS, SN: First Class, 3
bags up to 32 kg each, Business Class 2 bags up to 32 kg each. AC: For travel to/from Japan, 2 free check bags at 23 kg (50 lbs), 158cm (62in). AVTA: For interna-
tional flights, 2 X 32 kg / 70 lbs. For domestic flights, 2 pieces of a combined weight of 32 kg / 70 lbs. JJ: For travel within South America, 43kg per weight. For travel
from South America to North America and Europe, 3 pieces of 32 kg each. For travel from North America to South America and Europe to South America, 3 pieces of
23 kg each. MS: For travel within Egypt, 1 piece with max. 32 kg, 158 cm. SK: Economy Extra Class counts as Business Class. Econ. Extra allowed 2 x 23 kg, 158 cm.
TG: The checked baggage policy by piece concept only applies to international sectors to/from USA/Canada.TP: Executive travel originating in OXB 2 pcs 20 kg or 1
pc 30 kg. All others 2 pcs 32 kg. ZH: Piece concept is only applicable to the transportation to/from Canada/USA/US Territories.
FREE CHECKED BAGGAGE ALLOWANCES
NOTE: Free baggage allowances may change. Please check your carrier’s CRS for up-to-date information.
72
Piece Concept Number of Maximum dimensions Maximum weight
Pieces of each piece of each piece
1.1 Star Alliance Gold (First and Business)
All carriers* one additional piece
2. Economy
AC, A3, JP, KF, LH, LX, NZ, OS, OU, SK, SN 1 158 cm (62 inches) 23 kg (50 pounds)
NH 2 203 cm (80 inches) 32 kg (70 pounds)
AVTA, CA, CM, ET, LO, MS, OZ, SA, 2 158 cm (62 inches) 23 kg (50 pounds)
SQ, TG, TK, TP, UA, US, ZH
JJ 2 158 cm (62 inches) 20 or 23 or 32 kg
(44 or 50 or 70 pounds)
NOTE: AC: For travel between Canada to/from the Caribbean, Costa Rica, Europe, India, Mexico and within Canada - 1st bag free, 2nd bag fee applies. For travel to/
from U.S. (incl. Hawaii, excluding Puerto Rico), fee applies for checked bag. For travel to/from Japan, 2 free checked bags at 23 kg / 50 lbs, 158 cm / 62 in. AVTA: For
international flights, 2 X 23 kg / 50 lbs. For flights between Brazil-EU and Brazil-Canada, 2 X 32 kg / 70 lbs. For flights within Latin America and domestic flights, 2 pieces
of a combined weight of 32kg / 70 lbs. CA: Max. dimension of both pieces may not exceed 273 cm. CM: For travel from/to Venezuela (except for Canada, Mexico and
USA), two pieces for a maximum of 20kg each. For travel to/from Canada, USA, and Mexico (except Brazil) and between Mexico and Brazil, two pieces for a maximum
of 23 kg each. For travel between USA/Canada and Brazil, two pieces for a maximum of 32 kg each. JJ: For Star Gold traveling in economy: For travel within Brazil
and South America, an extra piece of 20 kg is allowed. For travel from North America to South America and from Europe to South America, an extra piece of 23 kg is
allowed. For travel from South America to North America and Europe, an extra piece of 32 kg is allowed. JP: Between Europe and Canada/U.S./Mexico 1 pc with 23 kg
max. dimensions 158 cm. LH: For travel origin Brazil 2 x 32 kg/70 lbs. LX: For travel origin Brazil 2 x 32 kg/70 lbs. Travel to/from Japan, East- West- and Central Africa
2 X 23 kg / 50 lbs. Travel Between South Africa and US/CA/MX 2 X 23 kg / 50 lbs. MS: For travel within Egypt only one piece with max. 23 kg, 158 cm. NZ: Premium
Economy is allowed an additional piece.
73
OS: Charge applies to 2nd bag to and from certain destinations. Check with carrier for more information. No bags over 32 kg/70 lbs accepted as checked baggage.
SK: Allowance to/from U.S. 1 pc with 23 kg. Business allowed 1 extra piece 32 kg and 158 cm. Economy Extra, one extra piece at 23 kg, 158 cm. Charge applies to
2nd bag to and from certain destinations. Check with carrier for more information. SN: For travel AFR to/from EU 2 x 23 kg, AFR to U.S./Canada 2 x 23 kg, EU to U.S./
Canada 1 x 23 kg, TLV to U.S./Canada 1 x 23 kg. SQ: The sum of length, width, height of the two pieces should not exceed 273 cm / 107 in. TK: For travel from Turkey
to Brazil, 2 x 23 kg. For travel from Brazil to Turkey, 2 X 32 kg. TG: The checked baggage policy by piece concept only applies to international sectors to/from USA/
Canada.
TP: For travel between Europe (including Morocco and Algeria) and North America, 1 x 23 kg. For travel between Europe and Venezuela, Senegal, Ghana, Mali,
Guinea-Bissau; Europe (except to/from Portugal) and Angola; Africa and South America (Brazil, Venezuela), North America; Between Brazil and Europe, 2 X 23 kg / 50
lbs. UA: For travel to/from Brazil Y class max. bag weight is 32 kg/70 lbs. Charge applies to 1st and 2nd checked bag to/from certain destinations, exceptions apply.
Check with carrier for more information. US: Charge applies to 1st and/or 2nd checked bag to/from certain destinations. For travel to/from Brazil, max. bag weight is 32
kg/70 lbs. Check with carrier for more information. ZH: Piece concept is only applicable to the transportation to/from Canada/USA/US Territories.
Piece Concept Number of Maximum dimensions Maximum weight
Pieces of each piece of each piece
2.1. Star Alliance Gold (Economy)
AVTA one additional piece 158 cm (62 inches) 20 kg (44 pounds)
NH one additional piece 203 cm (80 inches) 32 kg (70 pounds)
CM, SK, TP, UA one additional piece 158 cm (62 inches) 32 kg (70 pounds)
AC, CA, ET, JP, KF, LH, LO, LX, MS, one additional piece 158 cm (62 inches) 23 kg (50 pounds)
NZ, OS, OU, OZ, SA, SN, SQ, TG,
TK, US, ZH
NOTE: AC: For Brazil, free baggage weight allowance is 32 kg/70 lbs. No bags over 32 kg/70 lbs accepted as checked baggage. CA: For transportation between
IATA Area 2 and Area 3, or within Area 3 (except CHN-JPN routes), only one piece is allowed. KF, OU: Baggage weight is according to booking class. C class is 32 kg, Y
class is 23 kg. NZ: Premium Economy is allowed an additional piece. SK: For Star Gold travelling in economy: 3 pieces with 23 kg but to/from U.S.: 2 pieces with 23 kg.
ZH: Piece concept is only applicable to the transportation to/from Canada/USA/US Territories.
74
3. Infants not occupying a seat
AVTA 1 + 1 fold up, collapsible stroller 158 cm (62inches) 10 kg (22 pounds)
A3 1 + 1 fold up, collapsible stroller 115 cm (45 inches) 32 kg (70 pounds)
NH 1 + 1 fold up, collapsible stroller 203 cm (80 inches) as per adult allowance
in booked class
NZ, OZ, ZH 1 + 1 fold up, collapsible stroller 158 cm (62 inches) 23 kg (50 pounds)
CA, CM, KF, LH, LO, LX, OS, 1 + 1 fold up, collapsible stroller 115 cm (45 inches) 23 kg (50 pounds)
OU, SK, SN, SQ, TG, TK, UA,
US 2 + collapsible stroller at the gate 158 cm (62 inches) 23 kg (50 pounds)
AC (paid seat or not 2 + collapsible stroller at the gate 158 cm (62 inches) 23 kg (50 pounds)
occupying a seat)
ET, MS, SA, TP 1 + 1 fold up, collapsible stroller 115 cm (45 inches) 10 kg (22 pounds)
NOTE: CM: If traveling with a stroller and a car seat, only one of these items will be permitted free of charge in addition to your regular (no charge) baggage. They will
also be subject to all excess baggage fees depending on its size and weight. LO: Max. dimension of both pieces not to exceed 273 cm/107 inches. MS: For travel to/
from USA and Canada 32 kg. NZ: Car seat and stroller travel free. TG: The checked baggage policy by piece concept only applies to international sectors to/from
USA/Canada.
UA, US: If fare paid. ZH: Piece concept is only applicable to the transportation to/from Canada/USA/US Territories.
75
Weight Concept Maximum combined weight Class of service
of all pieces
All carriers 40 kg (88 lbs) First Class
All carriers 30 kg (66 lbs) Business Class
All carriers 20 kg (44 lbs) Economy Class
Star Alliance Gold
All carriers Extra 20 kg (44 lbs)
Infants not occupying a seat
All carriers 10 kg (22 lbs) +1 fold up,
collapsible stroller
NOTE: NZ, SA: No bags over 32 kg /70 lbs. accepted as checked baggage. LH, LX, NH, NZ, OS, SK, SN, US: Do not offer the weight concept. Some carriers
do not offer First Class. SK: Economy Extra Class counts as Business Class. JP: No bags over 45 kg / max. dimensions 178 cm accepted on checked baggage. NZ:
Infants not occupying a seat - allowance as per adult allowance in booked class. SQ: Max. weight per piece is 32 kg/70 lbs. TG: Above table only applies for internation-
al sectors within TC3, between TC2 and TC3. For domestic sectors, 30 kg (66 lbs). For Business Class, 20 kg (44 lbs) and for Economy Class, 20 kg (44 lbs) extra for
Star Alliance Gold members and 10 kg (22lbs) extra for ROP Silver members. TK: Max. weight per piece is 32 kg/70 lbs and max. dimensions for each piece is 115 cm.
If the full First Class itinerary is on TK, baggage allowance is 60 kg. If the First Class flight completely operated by TK, baggage allowance is 60 kg. If the First Class flight
with TK and connecting with a Star Alliance member airline, baggage allowance is 40 kg.
76
SPECIAL CHECKED BAGGAGE
The following is a general guideline, for information purposes only. For up-to-date information please
consult your internal Star Alliance information pages or contact the carrier directly. “NA” means: Not Available.
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
Adria Airways (JP)
ITEMS
PACKAGING
REQUIRED
INTERLINE-
ABLE
Ammunition Yes 1 No Yes Yes WEAP Max. 5 kg ammunition, separately packed from arms.
Archery Equipment No No Yes Yes SPEQ
Bike No No Yes Yes BIKE Limitations may apply on CRJ aircraft.
Bike - Tandem No No Yes Yes BIKE + BULK Limitations may apply on CRJ aircraft.
or SPEQ
Bulk baggage No Yes Yes Yes BULK / FRAG Several SSR codes can be used.
/ XBAG
Cabin baggage in seat No No Yes Yes CBBG Max. 75 kg.
Firearms Yes1 No Yes Yes WEAP Max. 5 kg ammunition, separately packed from arms.
Fishing equipment Yes 1 No Yes Yes SPEQ
Golf equipment Yes 2 No Yes Yes SPEQ Max. 15 kg within FBA, HON/SEN/FQTV 1 set FOC in
addition to FBA.
Hang gliders No No Yes Yes SPEQ
Kayaks No No Yes Yes SPEQ
Kite No No Yes Yes SPEQ
Pets as Checked Baggage (AVIH) No No Yes Yes AVIH Crate max. 125x75x85 cm and 80 kg including pet and food.
77
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
JP continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Pets in Cabin No No Yes Yes PETC Cats & Dogs only, limited number. Only 1 PETC on CRJ
aircraft, crate max. 55x40x21 cm max. 8 kg.
Scuba Equipment No No Yes Yes SPEQ Oxygen bottles must be empty.
Service Animals Yes Yes Yes Yes DEAF / BLND
+ PETC
Skis/Snowboard Yes 2 No Yes Yes SPEQ Max. 23 kg within FBA, HON/SEN/FQTV 1 set FOC
in addition to FBA.
Small Sufrboard Yes No Yes Yes SPEQ
less than 2 m/Wakeboard
Surfboard/Windsurfer No No Yes Yes SPEQ Volumetric limitations may apply on CRJ aircraft. Max. 32 kg.
Wheelchair non powered Yes Yes Yes Yes WCHx + WCMP Volumetric limitations may apply on CRJ aircraft.
Wheelchair with Dry Cell Batteries Yes Yes Yes Yes WCHx + WCBD Volumetric limitations may apply on CRJ aircraft.
Wheelchair with Wet Cell Batteries NA NA NA NA NA Spillable batteries (WCBW) not accepted on JP flights.
NOTE: 1 Hunting, sporting equipment only
2 If less than 23 kg and max. 140 cm
78
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Aegean Airlines (A3)
Ammunition No No Yes Yes WEAP Yes
Archery Equipment No 1 No 1 Yes Yes SPEQ Yes
Bike No 1 No 1 Yes Yes BIKE No
Bike - Tandem No 1 No 1 Yes Yes BULK No
Bulk baggage No No Yes Yes BULK No
Cabin baggage in seat No No Yes Yes CBBG No, but must be restrained in seat
Canoe No No 1 Yes Yes BULK No
Firearms Yes No Yes Yes WEAP Yes
Fishing equipment No 1 No 1 Yes Yes SPEQ Yes
Golf equipment 1 Free, 1 Free, Yes Yes GOLF No
second No second No
Hang gliders No 1 No 1 Yes Yes BULK Yes
Kayaks No 1 No 1 Yes Yes BULK No
Kite No 1 No 1 Yes Yes BULK No, but recommended
Pets as Checked Baggage (AVIH) No No Yes Yes AVIH Yes in appropriate kennel
Pets in Cabin No No Yes Yes PETC Yes
Scuba Equipment No 1 No 1 Yes Yes SPEQ No
Service Animals Yes Yes Yes Yes PETC No
Skis/Snowboard 1 Free, 1 Free, Yes Yes SPEQ Yes
second No second No 1
79
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
A3 continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Small Sufrboard 1 Free, 1 Free, Yes Yes SPEQ No, but recommended.
less than 2 m/Wakeboard second No second No
Surfboard/Windsurfer No 1 No 1 Yes Yes SPEQ/BULK No, but recommended.
Vaulting Poles No 1 No 1 Yes Yes SPEQ/BULK No
Wheelchair non powered Yes Yes Yes Yes WCMP No
Wheelchair with Dry Cell Batteries Yes Yes Yes Yes WCBD No
Wheelchair with Wet Cell Batteries Not permitted Not permitted No No NIL No
NOTE: 1 Sports equipment is free on domestic flights
80
Air Canada (AC)
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Ammunition Yes No Yes No Max of 5 kg. Must be packaged separately from
firearm. Declaration form required.
Archery equipment Yes No Yes Yes SPEQ Recommended, but not mandatory.
Handling fee will apply.
Bike Yes No Yes Yes BIKE Recommended, but not mandatory.
Handling fee will apply.
Bike - Tandem Yes No Yes Yes BIKE Recommended, but not mandatory.
Handling fee will apply.
Bulk baggage NA NA NA NA NA Recommended, but not mandatory.
Cabin baggage in seat Yes No Yes Yes CBBG Cabin Baggage restraint net.
Firearms Yes No Yes Yes WEAP Firearm must be unloaded. Packaged in a locked
non-see through case. Declaration form required.
Ammunition must be packaged separately.
Fishing equipment Yes No Yes Yes SPEQ Recommended, but not mandatory.
Handling fee will apply.
Golf equipment Yes No Yes Yes SPEQ Recommended, but not mandatory.
Handling fee will apply.
Hang gliders Not accepted NA NA NA Ship via Cargo only.
Kayaks Not accepted NA NA NA Ship via Cargo only.
Kite Not accepted NA NA NA Ship via Cargo only.
if you mean
Kite-Board
Pets as Checked Yes No STAR Only Yes AVIH Approved Kennel.
Baggage (AVIH)
81
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
AC continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
NOTE: 1 Birds not accepted in cabin as service animals
Pets in Cabin Not accepted. No No Yes PETC NA
Service
animals only.
Scuba Equipment Yes No Yes Yes SPEQ Tank must be empty. Gear must be suitably packed
in a rigid or hard shell container. Handling fee will apply.
Service Animals Yes 1 No Yes Yes PETC NA
Skis / Snowboard Yes No Yes Yes SPEQ Recommended, but not mandatory.
Handling fee will apply.
Small Surfboard Yes No Yes No Recommended, but not mandatory.
less than 2 m / Wakeboard Handling fee will apply.
Surfboard/Windsurfer Windsurfer NA NA NA Surfboard can be accepted on a standby basis —
not accepted handling fee will apply. Windsurfers are not accepted
— must be shipped via Cargo only.
Wheelchair non powered In addition to NA Yes Yes WCMP No
free baggage
allowance
Wheelchair with Dry Cell Batteries In addition to NA No Yes WCBD Battery must be disconnected. If the wheelchair cannot be
free baggage stowed in an upright position, battery must be removed and
allowance prevented from short circuit.
Wheelchair with Wet Cell Batteries In addition to NA No Yes WCBW Battery must be disconnected. If the wheelchair cannot be
free baggage stowed in an upright position, battery must be removed and
allowance prevented from short circuit.
82
Air China (CA)
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Ammunition No No No Max of 5 kg. Must be packaged separately from firearm.
Declaration form required. Handling fee will apply
Archery equipment No No No Packaging required
Bike Yes Yes Yes No Packaging required. Only 1 piece for 1 pax
Bike - Tandem No No No Ship via cargo
Bulk baggage No No No Packaging required
Cabin baggage in seat No No No Yes CBBG Packaging required. Maximum weight 75 kg,
maximum dimensions: 100x60x40 cm
Edge Tool and Blunt other than Yes Yes No No Packaging required
Controlled knives
Firearms No No No No Firearm must be unloaded. Packaging required. Declaration
form required. Ammunition must be packaged separately.
Handling fee will apply.
Fishing equipment Yes Yes Yes No Packaging required
Golf equipment Yes Yes Yes No Packaging required. Handling fee will apply.
Hang gliders No No No Yes Needs to include dimensions and total weight
Packaging required. Handling fee will apply.
Human remains (bone ash) No No No No Packaging required
Kayaks No No Yes Yes SPEQ Packaging required. Handling fee will apply.
Pets in Cabin No No No
Pole No No No Yes SPEQ
Precision Instrument and No No No No Packaging required. Handling fee will apply.
Electrical Equipment
Scuba Equipment No No No Not allowed
83
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
CA continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Service Animals Yes Yes Yes
Skis / Snowboard Yes Yes Yes No Handling fee will apply
Small Surfboard Yes Yes No Yes Handling fee will apply
less than 2 m / Wakeboard
Surfboard/Windsurfer No No Yes Yes SPEQ Handling fee will apply
Vaulting Poles Yes Yes Yes No Packaging required
Wheelchair non powered Yes Yes Yes
Wheelchair with Dry Cell Batteries Yes Yes Yes No
Wheelchair with Wet Cell Batteries No No No No Packaging required
84
Air New Zealand (NZ)
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Ammunition Yes Yes Yes Yes SSR- Securely packaged in quantities not exceeding
WEAPNZNN1 5 kg (11 lbs) gross per pax.
Archery equipment Yes Yes Yes No Nil Nil
Bike Yes Yes Yes Yes SSR- Yes. Handlebars fixed sideways. Pedals removed or padded.
BIKENZNN1 Chain wrapped. Bike wrapped in corrugated cardboard or in
purpose-built bike container.
Bike - Tandem Yes Yes Yes Yes SSR- Yes. Handlebars fixed sideways. Pedals removed or padded.
BIKENZNN1 Chain wrapped. Bike wrapped in corrugated cardboard or in
purpose-built bike container.
Bulk baggage No No No No Nil Nil
Cabin baggage in seat Yes Yes No Yes SSR- Nil
CBBGNZNN1
Firearms Yes Yes Yes Yes SSR- In passenger baggage or suitable container.
WEAPNZNN1
Fishing equipment Yes Yes Yes No Nil Nil
Golf equipment Yes Yes Yes No Nil Nil
Hang gliders Yes 1 Yes 1 Yes No Nil Max. length 2.5 m (If booked on a 2000, 5000 or 8000 flight
number. Max. length 1.8 m.)
Kayaks Yes 1 Yes 1 Yes No Nil Max. length 2.5 m (If booked on a 2000, 5000 or 8000 flight
number. Max. length 1.8 m)
Kite Yes 1 Yes 1 Yes No Nil Max. length 2.5 m (If booked on a 2000, 5000 or 8000 flight
number. Max. length 1.8 m)
Pets as Checked Baggage (AVIH) Yes 2 Yes 2 No Yes SSR- Clean/leakproof/escape proof/well ventilated container made of
AVIHNZNN1 fibreglass, metal, rigid plastic, wickerwork, wire mesh or wood
with a strong framework.
Pets in Cabin No No No No NA NA
85
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
NZ continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Scuba Equipment Yes Yes Yes No NA Tanks must be de-pressurised
Service Animals Carried in cabin 4 Carried in cabin Yes Yes SSR- NA
PETCNZNN1
Skis / Snowboard Yes Yes Yes No No NA
Small Surfboard Yes Yes Yes No No If booked on a 2000, 5000 or 8000 flight number, max.
less than 2 m / Wakeboard length 1.8 m.
Surfboard/Windsurfer Yes 1 Yes 1 Yes No No Max. length 2.5 m (If booked on a 2000, 5000 or 8000 flight
number. Max. length 1.8 m)
Wheelchair non powered No No Yes No SSR- NA
WCMPNZNN1
Wheelchair with Dry Cell Batteries No No Yes No SSR- Insulate battery terminals, battery securely fastened to
WCBDNZNN1 wheelchair but must be disconnected
Wheelchair with Wet Cell Batteries No 3 No 3 Yes No SSR- Leaktight, impervious to battery fluid packaging, spill resistant
WCBWNZNN1 caps, insulate battery terminals, secured upright position.
Corrosive and package orientation labelling.
NOTE: 1 Subject to space
2 Only permitted domestically within N.Z.
3 For wheelchairs
4 Service animals: Air New Zealand only permits dogs in the cabin. It is also the customer’s responsibility to ensure (s)he has the health permit and all other necessary
documentation and information from the originating country prior to departure.
86
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
ANA (NH)
Ammunition Yes Yes Yes WEAP Yes, in proper package.
Archery equipment Yes Yes No Yes, in proper package.
Bike Yes Yes Yes BIKE Yes, in proper package.
Bike - Tandem Yes Yes Yes BIKE Yes, in proper package.
Bulk baggage Yes Yes No No
Cabin baggage in seat No Yes Yes CBBG No
Firearms Yes No Yes WEAP Yes, in proper package.
Fishing equipment Yes Yes No Yes
Golf equipment Yes Yes No No
Hang gliders Not permitted Not permitted Not permitted Not permitted Not permitted
Kayaks Not permitted Not permitted Not permitted Not permitted Not permitted
Kite Yes Yes No Yes, in proper package.
Pets as Checked Baggage (AVIH) No Star only Yes AVH Yes, in proper kennel.
Pets in Cabin Not permitted Not permitted Not permitted Not permitted Not permitted
Scuba Equipment Yes Yes Yes SPEQ Yes, in proper package.
Service Animals Yes 1 Yes Yes PETC No
Skis / Snowboard Yes Yes Yes SPEQ No
Small Surfboard Yes Yes Yes SPEQ Yes, in proper package.
less than 2 m / Wakeboard
Surfboard/Windsurfer Yes Yes Yes SPEQ Yes, in proper package.
Wheelchair non powered Yes 1 Yes Yes WCMP Yes, in proper package.
87
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
NH continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Wheelchair with Dry Cell Batteries Yes 1 Yes Yes WCBD Yes, in proper package.
Wheelchair with Wet Cell Batteries Yes Yes No Yes, in proper package.
NOTE: 1 FOC
ANA does not support the weight concept any more.
88
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Asiana Airlines (OZ)
Ammunition Yes Yes Yes Yes WEAP Yes. Accepted under condition stipulated in
IATA DGR and OZ manual
Archery equipment Yes Yes Yes Yes SPEQ Yes
Bike Yes Yes Yes Recommended BIKE Yes
but not
mandatory
Bike - Tandem Yes Yes Yes Recommended BIKE Yes
but not
mandatory
Bulk baggage Yes Yes No Yes BULK Yes
Cabin baggage in seat No No Yes Yes CBBG Yes, must be restrained in seat. Max. weight 75 kg.
Max. height 155 cm for an instrument (150 cm for a cello).
Firearms Yes Yes Yes No WEAP Yes. Accepted under condition stipulated in IATA DGR
and OZ manual
Fishing equipment Yes Yes Yes No Yes
Golf equipment Yes Yes Yes No No
Hang gliders Not accepted Not accepted NA NA Only accepted as Cargo
Kayaks Not accepted Not accepted NA NA Only accepted as Cargo
Pets as Checked Baggage (AVIH) No No Yes Yes AVIH Yes. Max. weight 32 kg. Max. dimensions 246 cm.
Pets in Cabin No No Yes Yes PETC Yes. Dog, Cat, Bird only. Max. weight 5 kg including cage
weight. Hardside cage 43x30x21 cm (height). Softside cage
43x30x25 cm (height).
Scuba Equipment Yes Yes Yes No Yes, Tank must be empty
Service Animals Free of charge 1 Free of charge 1 Yes Yes BLND/DEAF No
Skis / Snowboard Yes Yes Yes No Yes
89
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
OZ continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Small Surfboard Yes Yes Yes No Yes
less than 2 m / Wakeboard
Surfboard/Windsurfer Yes Yes Yes No Yes
Wheelchair non powered Free of charge Free of charge Yes Yes WCHR Accepted under condition stipulated in IATA DGR
and OZ manual
Wheelchair with Dry Cell Batteries Free of charge Free of charge Yes Yes WCHR Accepted under condition stipulated in IATA DGR
and OZ manual
Wheelchair with Wet Cell Batteries Free of charge Free of charge Yes No For WCBW, accepted under condition stipulated in IATA DGR
and OZ manual, free of charge
NOTE: 1 OZ only permits dogs in the cabin.
90
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Austrian (OS)
Ammunition Yes 3 N/A Yes Yes WEAP Securely packed, separated from arms.
Archery equipment Yes N/A Yes Yes SPEQ Packaging recommended.
Bike Yes 1 N/A Yes Yes BIKE Rotate handlebar 90 degrees and tighten. Remove pedals.
Pack bikes in a carton box or special plastic box to
prevent damage.
Bike - Tandem No N/A Yes Yes BIKE-TANDEM Rotate handlebar 90 degrees and tighten. Remove pedals.
Pack bikes in a carton box or special plastic box to
prevent damage.
Bulk baggage No N/A Yes Yes BULK Packaging recommended.
Cabin baggage in seat No N/A Yes Yes CBBG Packaging recommended.
Firearms Yes 1 N/A Yes Yes WEAP Strong, rigid container made of wood, metal etc.
Fishing equipment Yes 1 N/A Yes Yes SPEQ Packaging recommended.
Golf equipment Yes 1, 2 N/A Yes Yes SPEQ-GOLF Packaging recommended.
Hang gliders No N/A Yes Yes SPEQ Packaging recommended.
Kayaks No N/A Yes Yes SPEQ Packaging recommended.
Kite No N/A Yes Yes SPEQ Packaging recommended.
Pets as Checked Baggage (AVIH) No N/A Yes 4 Yes AVIH Container according IATA LAR
Pets in Cabin No N/A Yes Yes PETC Leak-proof kennel.
Scuba Equipment Yes 1 N/A Yes Yes SPEQ Packaging recommended.
Service Animals Always free N/A Yes Yes PETC+free text None.
of charge
Skis / Snowboard Yes 5 N/A Yes Yes SPEQ-SKI Packaging recommended.
Small Surfboard Yes 1 N/A Yes Yes SPEQ Packaging recommended.
less than 2 m / Wakeboard
91
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
OS continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Surfboard/Windsurfer No N/A Yes Yes SPEQ Packaging recommended.
Wheelchair non powered Yes N/A Yes Yes WCMP
Wheelchair with Dry Cell Batteries Yes N/A Yes Yes WCBD Battery must be disconnected.
Wheelchair with Wet Cell Batteries Cargo only N/A
NOTE: 1 if within sport equipment category “small” (up to 15 kg and/or 140 cm)
2 HON/SEN/FTL 1 set up to 15 kg free
3 Up to 5 kg/pax
4 Provided the transfer time does not exceed 3 hrs.
5 One set free per passenger
92
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Avianca, Taca Airlines (AVTA)
Ammunition Yes Yes No The firearm must be declared and unloaded. Ammunition must
be securely packed in an approved container. Passenger must
fill out a form at least 90 mins before departure time.
Archery equipment Yes Yes No No Must be packed in a special suitcase.
Bike Yes Yes No No Bicycle is allowed as long as it is correctly packed and
handlebars are fixed sideways and pedals removed. No fee
applies if checked in as part of the baggage allowance,
otherwise fee applies and it will be handled as standby bag.
Bike - Tandem Not accepted No
Bulk baggage Not accepted No
Cabin baggage in seat Yes Yes Charged the same fare as would have been charged to a
passenger occupying such seat.
Firearms Yes 1 Yes The carrier must have authorization of possession of a weapon
for the countries of transit and destination. The firearm must
be declared and unloaded. Ammunition must be securely
packed in an approved container.
Fishing equipment Yes 2 Yes No No Accepted as one bag and as part of regular baggage
allowance. If checked as a third piece of luggage, fee will
apply and handled as a standby bag.
Golf equipment Yes Yes No No Bag is allowed if containing up to 14 sticks, 12 balls and 1 pair
of shoes. No fee applies if checked as part of baggage allowance,
otherwise fee applies and handled as a standy bag.
Hang gliders Not accepted No
Kayaks Not accepted No
Kite Yes No Yes No No Accepted Kitesurf team comprising board, kite, harness bar
and steering. No fee applies if checked as part of baggage
allowance, otherwise fee applies and handled as a standby bag.
93
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
AVTA continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Pets as Checked Baggage (AVIH) Not accepted No No No
Pets in Cabin Yes 3 Yes Yes PETC Accepts 3 dogs or cats as cabin pets, per flight. Not allowed more
than 1 dog or cat per passenger. The pet must be transported in
an appropriate container provided by passenger (spill-proof).
Scuba Equipment Yes Yes No No Accepted as one bag and included as part of regular baggage
allowance. A unit is 1 air regulator, 1 empty tank, 1 mask, 2 fins,
1 snorkel, 1 speargun, 1 scuba lamp without battery on.
Service Animals Yes 4 Yes No No Accepts emotional support animals and psychiatric service
animals not over 40 kg.
Skis / Snowboard Yes Yes No No A pair of skis, 2 sticks, boots and shoes are allowed. Snowboards
Small Surfboard Yes Yes No No Surfboard must 12 feet or less, and less than 70 lbs, two
less than 2m/Wakeboard surfboards are permitted per bag without any clothes, only the first
surfboard can be checked as part of baggage allowance,
surfboards with fins allowed.
Surfboard/Windsurfer Not accepted No
Wheelchair non powered Yes Yes Yes WCHC, WCHR,
WCHS
Wheelchair with Dry Cell Batteries Yes Yes Yes WCHC, WCHR, Battery must be removed from wheelchair and packed
WCHS separately.
Wheelchair with Wet Cell Batteries Not accepted No
94
AVTA continued
NOTE: 1 Armed passengers are not allowed on board unless they are employees or officers of an entity or body in a country or military officials or government officials who are
authorized to travel with his weapon provided they comply with all procedures established by the Company and entities Aviation regulations. Additional general requirements
for acceptance: armed passengers must: In case of flights to/from the United States, the Carrier shall notify the appropriate authorities through the Department of Enterprise
Security, with 24 hours notice, the transport of such passengers as it requires a special permit and special formats. To have full and complete, the form of “Notice of armed
passengers,” it must be duly signed and sealed.
In cases where more than one tour escort on the same flight, they must be submitted with each other.
The carrier must have a photo card that accredits the use of the weapon. Passenger must fill out a form 90 mins prior to departure.
2 Accepted are a pair of boots, 1 reel and 2 fishing rods with dimensions greater than 62” but less than 85” as part of the
baggage allowance.
3 Not be accepted as service animals or pets: any kind of reptile, rodents, spiders and insects, ferrets and beavers. Other species will be considered depending on size, weight,
restriction of destination or transit cities, if the animal affects the health or safety of other passengers, or significantly affects the development of cabin service.
4 Passengers must provide current documentation (not older than one year from the date of the passenger’s schedule initial flight) on the letterhead of a licensed mental health
professional.
95
96
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Blue1 (KF)
Ammunition Yes N/A Yes No SSR WEAP Max. 5 kg. Separate from the weapon.
SK NN1
Archery equipment Business/Y N/A Yes No
Economy Extra/Y
Economy/N
Bike Yes, Yes, No N/A Yes Yes SSR BIKE
SK NN1
Bike - Tandem Yes, Yes, No N/A Yes Yes SSR BIKE
SK NN1
Bulk baggage No N/A Yes Yes SSR XBAG
SK NN1
Cabin baggage in seat No N/A Yes SSR CBBG Only cello accepted.
SK NN1
Firearms Yes, Yes, No N/A Yes Yes SSR WEAP Sporting weapon only.
SK NN1
Fishing equipment Yes, Yes, No N/A Yes No
Golf equipment Yes, Yes, No N/A Yes No
Hang gliders No N/A No Only accepted as cargo.
Kayaks Yes, Yes, No N/A Yes Yes, whitewater SSR SPEQ SK Only white water kayak.
kayak only WHITE WATER
KAYAK +
measurements
& weight
Kite No N/A
Pets as Checked Baggage (AVIH) No N/A Yes Yes SSR AVIH Leak-proof container. On KF only AVIH on B-717.
97
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
KF continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Pets in Cabin No N/A Yes Yes SSR PETC 1 Leak-proof container.
Scuba Equipment Yes, Yes, No N/A Yes No
Service Animals Yes N/A Yes No SSR PETC SK- Contact carrier.
Seeing eye dog
/hearing aid
dog/monkey
Skis / Snowboard Yes, Yes, No N/A Yes No Contact carrier.
Small Surfboard Yes, Yes, No N/A Yes Yes SSR SPEQ SK-
less than 2 m / Wakeboard Surfboard +
measurement
& weight
Surfboard/Windsurfer Yes, Yes, No N/A Yes Yes SSR SPEQ SK-
Windsurfing
equipment +
measurements
& weight
Wheelchair non powered Yes N/A Yes Yes SSR WCHR/
WCHS/WCHC
Wheelchair with Dry Cell Batteries Yes N/A Yes Yes SSR WCHC
SK NN1- Power
driven WCH,
measurements
& weight, NON
SPILLABLE
battery
Wheelchair with Wet Cell Batteries No N/A
NOTE: 1 Only cats and dogs accepted as PETC
Musical instruments up to 15 kg free of charge in Economy Extra and Economy. If weighing over 15 kg, special excess rates apply. No SSR necessary.
98
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Brussels Airlines (SN)
Ammunition Yes 3 N/A Yes Yes WEAP Ammunition must be packed separately from the firearm in a
strong outer container made of wood, metal or fibreboard.
Protected inside the container against shock. Quantity limit of
max. 5 kg. per passenger.
Archery equipment N/A N/A N/A N/A N/A
Bike No 1 N/A Yes Yes BIKE Recommended to rotate handlebar 90°, tighten it in its
position and remove the pedals.
Bike - Tandem No 1 N/A Yes Yes BIKE Recommended to rotate the handlebar 90°, tighten it in its
position and to remove the pedals.
Bulk baggage No N/A Yes Yes CBBG An extra seat must be booked and paid, max. weight 75 kg
Cabin baggage in seat No N/A Yes Yes CBBG An extra seat must be booked and paid, max. weight 75 kg
Firearms Yes 3 N/A Yes Yes WEAP All arms must be unloaded, suitably packed in a strong rigid
container made of wood, metal, fibre, styropor.
Fishing equipment Yes 3 N/A Yes Yes SPEQ
Golf equipment No 4 N/A Yes Yes SPEQ
Hang gliders No N/A Yes Yes SPEQ
Kayaks No N/A Yes Yes SPEQ
Kite N/A N/A N/A N/A N/A
Pets as Checked Baggage (AVIH) No 2 N/A Yes Yes AVIH Container must be large enough for animal to stand upright,
turn and lie down in a natural manner
Pets in Cabin No 2 N/A Yes Yes PETC Leak - and smell proof, soft-sided bag that can be stowed
under the seat in front with max. weight of 6 kg
(animal + container)
Scuba Equipment No 1 N/A Yes Yes SPEQ
99
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
SN continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
NOTE: 1 One piece can be included in addition to the free baggage allowance for all passengers travelling in Business Class, b.Business and b.flex economy+. Passengers travelling in
Economy Class and b.light economy will always have to pay a flat rate.
2 SN doesn’t accept any PETC or AVIH on its flights to the U.K.
3 Free if within the free baggage allowance. If exceeding, a flat rate needs to be charged.
4 Exceptions (1) 1 Golf on top of Free Baggage Allowance for HON, SEN, STAR Gold card, LX Golf Club members travelling on LH/LX operated flights. (2) 1 Golf (up to 15 kg)
on top of Free Baggage Allowance for Club Med pax on SN operated flights.
Service Animals Yes - free N/A Yes Yes BLND/DEAF The presence of a guide dog must be mentioned in the SSR
BLND or SSR DEAF
Skis/Snowboard Free - no N/A Yes SPEQ Free on top of Free Baggage Allowancce.
restrictions
Small Sufrboard Yes 3 N/A Yes Yes SPEQ
less than 2 m/Wakeboard
Surfboard/Windsurfer No 1 N/A Yes Yes SPEQ It is recommended to use a protective wrapping
Wheelchair non powered Yes - free N/A Yes Yes WCHR/WHCS
/WCHC
Wheelchair with Dry Cell Batteries Yes - free N/A Yes Yes WCHR/WHCS Battery must be disconnected, insulated and securely
/WCHC attached to the wheelchair.
Wheelchair with Wet Cell Batteries Yes - free N/A Yes Yes WCHR/WHCS Battery must be disconnected, insulated and securely
/WCHC attached to the wheelchair.
100
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Copa Airlines (CM)
Ammunition Yes 1 Yes 2 Yes No No
Packed in a secure manner in amounts not exceeding 5 kg gross
weight per person (excluding ammunition with explosive and
incendiary projectiles) and more than two supplies per passenger.
Archery Equipment Yes 1 1/pax Yes Yes No No All items must be properly packed in a suitable container.
Bike Yes 1 Yes Yes Yes Yes Bicycles must be properly packed in a box that will isolate them
from contact with the plane’s hold.
Bike - Tandem No No No N/A N/A Sport bikes (non-competitive) with a single seat. Non-motorized
bikes. All small items such as chains, screw, brakes, etc., must
be stored in plastic bags. Pedals and handlebars must be
removed and stored aside.
Bulk baggage Yes 1 Yes 2 Yes No No Must be contained in plastic wrap or an appropiate package.
Otherwise will not be accepted.
Cabin baggage in seat Yes Yes No N/A N/A Cabin baggage is treated as a passenger and is subject to pax
fares per route only permitted online.
Firearms Yes 1 Check Yes 2 Check No No (Document No (Document All firearms must be properly packed and stored in containers
permitted permitted in PNR OSI) in PNR OSI) made for firearm transport.
destinations destinations
Fishing equipment Yes 1 but not Yes 2 Yes No No All items must be packed in their corresponding boxes in a
to USA suitable container that does not exceed a total of 115 linear
inches (292 cm) (length + width + height).
Golf equipment Yes Yes Yes Yes Yes Golf equipment is accepted as part of the checked bags and
must be properly packed and covered.
Hang gliders No No No No No Does not accept gliders as checked baggage or as cargo due
to the dimensions of these on the size of our aircraft.
Kayaks Yes 1 Yes 2
Yes, but only for
No No Inflatable kayaks will be accepted as baggage, if deflated meet
inflatable kayaks
the measures in place (no more than 62”) and packed as baggage.
101
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
CM continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
NOTE: 1 For travel to/from U.S.
2 For travel within Latin America
3 Disconnect battery (dry type), wet type battery to be removed by customer and placed in a spill-proof container.
Kite Yes 1 Yes 2 Yes No No Must meet CM’s measurements and weight restrictions.
Pets as Checked Baggage (AVIH) No Yes No Yes (Restriction Yes (Restriction Passengers must travel on the same flight as their pet and use a
by A/C) by A/C) cage that is appropriate for its transport. Passengers are respon-
sible for enclosing their pet in its cage, as well as for removing it.
Pets in Cabin No No No Yes (3 TOT) Yes (3 TOT) Less than 22 lbs or 10 kgs with permits and fitted inside the proper kennel
size to fit under the pax’s seats for an EMB190 (our smallest aircraft).
Pole Yes 1 1/pax Yes 2 1/pax Yes, 1/pax No No All pole vault equipment must be packed in an appropriate
container and dimensions.
Scuba Equipment Yes 1 but with Yes 2 but with Yes, but No No At the empty tank and a bag containing some of the articles
empty tank empty tank without tanks mentioned here will apply the service charge as two separate pieces.
Service Animals No Yes CO/UA and all Yes Yes
airline complying
with DOT382
Skis/Snowboard Yes 1 1/pax Yes 2 1/pax Yes No No Must comply with CM’s maximum dimensions.
Small Sufrboard less Yes 1 1/pax Yes 2 1/pax Yes No No
than 2 m/Wakeboard
Surfboard/Windsurfer Yes 1 but only 1 bag Y es 1 but only 1 bag Yes Yes Yes
for 2 passengers for 2 passengers
Wheelchair non powered Yes Yes Yes Yes Yes See note 3
Wheelchair with Dry Cell Batteries Yes Yes Yes (DOT 382 Yes Yes See note 3
Compliance)
Wheelchair with Wet Cell Batteries Yes Yes Yes (DOT 382 Yes Yes See note 3
Compliance)
102
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Croatia Airlines (OU)
Ammunition Yes NA Yes Yes WEAP Separate munition (max. 5 kg)
Archery Equipment No NA Yes Yes WEAP Yes
Bike No NA Yes Yes BIKE Volumetric limitations may apply on Q400 aircraft.
Bike - Tandem No NA Yes Yes BIKE
Bulk baggage No NA Yes Yes BULK Volumetric limitations may apply on Q400 aircraft.
Cabin baggage in seat No NA No Yes CBBG Max. 75 kgs/max dimensions 155x42x25 from floor or
110x42x50 from seat.
Firearms Yes NA No Yes WEAP Yes
Fishing equipment Yes NA Yes Yes
SPEQ-FISH EQIP
Golf equipment Yes NA Yes Yes SPEQ-GOLF
Hang gliders NA Not applicable
Kayaks No NA Not applicable
Kite NA Not applicable
Pets as Checked Baggage (AVIH) No NA Yes Yes AVIH Animal containers
Pets in Cabin No NA Yes Yes PETC Box or cage. Max. 115 cm.
Scuba Equipment No NA Yes Yes SPEQ Oxygen bottles must be empty.
Service Animals Yes NA Yes PETC-SEEING
EYE DOG
Skis/Snowboard No NA Yes Yes SPEQ-SKI Ski bag required.
Small Sufrboard No NA Yes Yes SPEQ-WIND
less than 2 m/Wakeboard SURFER
103
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
OU continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Surfboard/Windsurfer No NA Yes Yes BULK-
WINDSURFER
Wheelchair non powered Yes NA Yes Yes WCMP
Wheelchair with Dry Cell Batteries Yes NA Yes Yes WCBD Volumetric limitations may apply on Q400 aircraft.
Wheelchair with Wet Cell Batteries
NOT PERMITTED
104
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
EGYPTAIR (MS)
Ammunition Yes NA No Yes WEAP Max. 5 kgs per passenger. Must be packed in a strong outside
container made of wood, metal or fiber board and protected
against shocks. More than 5 kgs must be shipped as cargo
Archery Equipment Yes NA Yes Yes SPEQ Max. 23 kgs. Adequate packing recommended.
Bike Yes NA Yes Yes BIKE The handle bar must be rotated 90 degrees and tightened in
this position. The pedals must be removed. The bike must be
packed in a carton box or in a special plastic box. The tires
partially deflated.
Bike - Tandem
Checked as Cargo
NA
Bulk baggage
Checked as Cargo
NA
Cabin baggage in seat No NA Yes (Intermidiate Yes CBBG Max. 75 kgs must be restrained in seat. An extra seat must be
station must be booked and paid.
informed)
Firearms Yes NA No Yes WEAP Must be suitable packed in a strong rigid container made of
wood, metal, fiber. Must be unloaded. Cartridges must be
securely boxed in quantity not exceeding 5kgs/passenger.
Fishing equipment Yes NA Yes Yes SPEQ-FISH Max. 23 kgs must be checked into the hold. Packing
EQPT recommended. No live bait carried.
Golf equipment Yes NA Yes Yes GOLF Golf bag required.
Hang gliders
Checked as Cargo
NA
Kayaks
Checked as Cargo
NA
Kite No NA Yes Yes SPEQ-BULK Checked into the hold.
105
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
MS continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Pets as Checked Baggage (AVIH) No NA
Yes (Must check
Yes AVIH Clean/leak proof/escape proof/well ventilated container
onward A/C type)
according to IATA. Cage must be large enough that animal can
stand upright. Reservation has to be made for connecting flight.
Pets in Cabin No NA Yes Yes PETC Cat and dogs only permitted. Weight of animal and container not to
exceed 4 kgs and measure 45X35X20cm. Reservation has to be
made for connecting flights. Limited to one animal in container, one
container per passenger and two containers per compartment.
Scuba Equipment Yes NA Yes Yes SPEQ-SCUBA Max. 23 kgs. Oxygen bottles must be empty. Gear must be
securely packed in a rigid or hard shell container.
Service Animals Yes. Free NA Yes Yes PETC/DEAF or Animals should be accompanied by valid health and vaccination
BLIND for seeing certificates/entry permit. Moisture absorbent mat to be placed on
eye dog and cabin floor, underneath the dog all times. Supply the mats is to be
hearing ear dog arranged by the passenger.
Skis/Snowboard Yes NA Yes Yes SPEQ-SKI Ski bag required. Points and sharp edges padded.
Small Surfboard No NA Yes Yes
SPEQ/SURF-
Checked into the hold. Packaging less than 2m. May be
less than 2 m/Wakeboard BOARD + accepted as checked baggage for wide body aircraft only.
MEASUREMENTS
Surfboard/Windsurfer
Checked as Cargo
NA
Wheelchair non powered Yes. Free NA Yes Yes WCMP No
Wheelchair with Dry Cell Batteries Yes. Free NA Yes Yes WCBD Battery must be disconnected, terminals insulated and
attached to the wheelchair.
Wheelchair with Wet Cell Batteries
Checked as Cargo
NA
106
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Ethiopian Airlines (ET)
Ammunition Not defined Not defined WEAP Must be packed in a strong container made of wood, metal or
fiberboard. Ammunition must be secured against shock and
movement. Max. of 5 kg and declaration required.
Archery Equipment N/A N/A
Bike No No Yes BIKE Accepted if handlebars turned sideways, pedals removed,
sharp protrusions padded, boxed in a container.
Bike - Tandem N/A N/A
Bulk baggage No No BULK
Cabin baggage in seat No No Yes CBBG Seat baggage must be placed forward of all seated
passengers in the aircraft. It must be secured in a seat belt
and seat belt extension. Articles too large or bulky not accepted.
Canoe No No Yes SPEQ
Firearms Not defined Not defined
Fishing equipment Not defined Not defined
Golf equipment No No Yes SPEQ Must be packed in soft or hard golf case.
Hang gliders No No Yes SPEQ
Kayaks N/A N/A Yes SPEQ
Kite No No Yes SPEQ
Pets as Checked Baggage (AVIH) No No Yes AVIH Container must be adequately ventilated on three sides, and
must be big enough to let the animal stand and lie
down in comfort.
Pets in Cabin No No Yes PETC Weight not to exceed 8 kg including cage, and dimensions not
more than 55 X 40 X 20 cm.
107
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
ET continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Scuba Equipment No No Yes SPEQ Must be packed in a proper soft or hard scuba case.
Service Animals Yes Yes Yes PETC Seeing eye dogs and hearing ear dogs must be properly
harnessed and muzzled.
Skis/Snowboard No No Yes SPEQ Must be packed in a proper soft or hard ski/snowboard bag.
Small Sufrboard N/A N/A
less than 2 m/Wakeboard
Surfboard/Windsurfer No No Yes SPEQ
Vaulting Poles No No Yes SPEQ
Wheelchair non powered Yes Yes
Wheelchair with Dry Cell Batteries Not defined Not defined WCBD
Wheelchair with Wet Cell Batteries Not defined Not defined WCBD
108
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
LOT Polish Airlines (LO)
Ammunition Yes 1 No Yes Yes WEAP Special boxes with proper label “Firearm(s) unloaded”.
Archery Equipment Yes Yes Yes Yes SPEQ- Adequate packaging recommended.
(description &
3 dimensions)
Bike Yes No Yes Yes BIKE Cardboard package recommended. Handlebars fixed sideways
or removed, pedals fixed inside.
Bike - Tandem Yes No Yes Yes BIKE Cardboard package recommended. Handlebars fixed sideways
or removed, pedals fixed inside.
Bulk baggage No No Yes Yes SPEQ- Adequate packaging recommended.
(description &
3 dimensions)
Cabin baggage in seat No No Yes Yes CBBG Extra seat must be booked and paid. Max. weight 75 kg.
Firearms Yes 1 No Yes Yes WEAP Special boxes with proper label “Firearm(s) unloaded”.
Fishing equipment Yes 5 Yes 5 Yes Yes SPEQ- Adequate packaging recommended.
(description &
3 dimensions)
Golf equipment Yes 5 Yes 5 Yes Yes SPEQ-GOLF Golf equipment adequate package.
with weight and
dimensions
Hang gliders Yes No Yes Yes SPEQ- Adequate packaging recommended.
(description &
3 dimensions)
Kayaks As cargo only As cargo only No Yes
Kite Yes No Yes Yes SPEQ- Adequate packaging recommended.
(description &
3 dimensions)
109
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
LO continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Pets as Checked Baggage (AVIH) No No Yes Yes AVIH Cage
Pets in Cabin No 2 No 2 Yes Yes PETC Bag or cage (up to 8 kg)
Scuba Equipment No No Yes Yes SPEQ- Adequate packaging recommended.
(description &
3 dimensions)
Service Animals Yes 3 Yes 3 Yes Yes PETC
Skis/Snowboard Yes 5 Yes 5 Yes Yes SPEQ- Packaging recommended.
(description &
3 dimensions)
Small Sufrboard No No Yes Yes SPEQ- Adequate packaging recommended.
less than 2 m/Wakeboard (description &
3 dimensions)
Surfboard/Windsurfer No No Yes Yes SPEQ- Adequate packaging recommended.
(description &
3 dimensions)
Wheelchair non powered Yes 3 Yes 3 Yes Yes WCMP
Wheelchair with Dry Cell Batteries Yes 4 Yes 4 Yes Yes WCBD Batteries disconnected.
Wheelchair with Wet Cell Batteries Yes 4 Yes 4 Yes Yes WCBW Fitted with spill resistant vent caps, batteries disconnected,
pilot-in-command to be notified.
NOTE: 1 Up to 5 kg/pax with firearms
2 Only cats and dogs (PETC / AVIH)
3 Free
4 After in advance arrangements
5 If category “small”, otherwise no
110
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Lufthansa (LH)
Ammunition Yes N/A Yes Yes WEAP Yes
Archery equipment Yes 1 N/A Yes Yes SPEQ Yes
Bike No N/A Yes Yes BIKE No
Bike - Tandem No N/A Yes Yes BULK No
Bulk baggage No N/A Yes Yes BULK No
Cabin baggage in seat No N/A Yes Yes CBBG No but must be restrained in seat
Canoe No N/A Yes Yes BULK No
Firearms Yes 1 N/A Yes Yes WEAP Yes
Fishing equipment Yes 1 N/A Yes Yes SPEQ Yes
Golf equipment Yes N/A Yes Yes GOLF No but recommended
Hang gliders No N/A Yes Yes BULK Yes
Kayaks No N/A Yes Yes BULK No
Kite Yes 1 N/A Yes Yes SPEQ/BULK No but recommended
Pets as Checked Baggage (AVIH) No N/A Yes Yes AVIH Yes in appropriate kennel
Pets in Cabin No N/A Yes Yes PETC Yes in appropriate kennel
Scuba Equipment No N/A Yes Yes SPEQ No but recommended
Service Animals Yes N/A Yes Yes PETC No
Skis / Snowboard Yes 2 N/A Yes Yes SPEQ Yes
Small Surfboard No N/A Yes Yes SPEQ No but recommended
less than 2 m / Wakeboard
111
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
LH continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Surfboard/Windsurfer No N/A Yes Yes SPEQ/BULK No but recommended
Vaulting Poles No N/A Yes Yes SPEQ/BULK No
Wheelchair non powered Yes N/A Yes Yes WCMP No
Wheelchair with Dry Cell Batteries Yes N/A Yes Yes WCBD No
Wheelchair with Wet Cell Batteries Yes N/A Yes Yes WCBW No, Wheelchair must be transported upright
NOTE: 1 if category “small”, otherwise No
2 Between Europe/India/SVX and USA/Canada/Mexico: for passengers with FBA 1PC = 1free
112
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Scandinavian Airlines (SK)
Ammunition Yes N/A Yes No SSR WEAP Max 5 kg. Must be packed in a checked bag separate from
SK NN1 the firearm.
Archery Equipment Yes N/A Yes No
Bike Yes N/A Yes Yes SSR BIKE
SK NN1
Bike - Tandem Yes N/A Yes Yes SSR BIKE
SK NN1
Bulk baggage Yes N/A Yes Yes SSR XBAG
SK NN1
Cabin baggage in seat No N/A Yes SSR CBBG Only cello accepted.
SK NN1
Firearms Yes N/A Yes Yes SSR WEAP Sporting weapon only. Must be packed in a separate checked
SK NN1 bag.
Fishing equipment Yes N/A Yes No
Golf equipment Yes N/A Yes No
SSR SPEQ-GOLF
Hang gliders No N/A No Only accepted as cargo.
Kayaks Yes 1 N/A Yes 1 Yes 1 SSR SPEQ SK ONLY whitewater kayak.
WHITE WATER
KAYAK+
measurements
& weight
Kite Yes N/A No Yes SSR SPEQ Just the kite board, not required. Kite board with sail or other
equipment, packaging required.
Pets as Checked Baggage (AVIH) No N/A Yes Yes SSR AVIH Leak-proof container. On KF only, AVIH on MD90
113
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
SK continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Pets in Cabin No N/A Yes Yes SSR PETC Leak-proof container.
Scuba Equipment Yes N/A Yes Yes SSR SPEQ Tank must be empty
scuba/diving
Service Animals Yes N/A Yes Yes SSR PETC SK Contact carrier.
Seeing eye
dog/hearing aid
dog/monkey
Skis/Snowboard Yes N/A Yes No
SSR SPEQ-SKI
20KG 200 X 20
X 20 CM
Small Sufrboard Yes N/A Yes Yes SSR SPEQ SK
less than 2 m/Wakeboard Surfboard +
measurement
& weight
Surfboard/Windsurfer Yes N/A Yes Yes SSR SPEQ SK Contact carrier.
Windsurfing eqpt
+ measurements
& weight
Vaulting Poles No NA Yes Yes SSR SPEQ/
VAULTING
Wheelchair non powered Yes N/A Yes Yes SSR WCHR /
WCHS / WCHC
Wheelchair with Dry Cell Batteries Yes N/A Yes Yes
SSR WCHC SK
Wheelchair powered with lithium batteries not accepted.
NN1- Power driven
WCH, measurements
& weight, NON
SPILLABLE battery
Wheelchair with Wet Cell Batteries No N/A
NOTE: All special baggage within weight and dimension limits in each service class are included in the free baggage allowance. If exceeding weight and dimension limits, excess
baggage rates are charged.
1 Kayaks not accepted, only whitewater kayaks.
114
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Shenzhen Airlines (ZH)
Ammunition No Yes No No Securely packaged in quantities not exceeding 5 kg gross per pax
Archery Equipment No - - - - -
Bike No Yes No No To protect other baggage/items from being damaged,bicycle
may only be accepted as baggage provided handlbar is turned
lengthwise and pedals are taken off.
Bike - Tandem Yes No Yes No No -
Bulk baggage No - - - - -
Cabin baggage in seat No No No Yes CBBG Cabin baggage in seat must be paid. Must be restrained in
seat, and extra paid. Max. weight 75 kg.
Firearms No Yes No No Sporting gun and bullets only.
Fishing equipment No Yes No No Packaging required. Cannot exceed two rods, one reel, one
dipnet, one pair of fishing boots and one tool box.
Golf equipment No Yes Yes No Check as normal baggage.
Hang gliders No - - - - -
Kayaks No - - - - -
Kite No - - - - -
Pets as Checked Baggage (AVIH) No No No Yes AVIH The permit request must be made before check-in. AVIH must
be paid. Waste leakage proof/escape proof must be large
enough that the animal can stand upright.
Pets in Cabin No - - - - -
Scuba Equipment No - - - - -
Service Animals No - - - - -
115
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
ZH continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Skis/Snowboard No Yes Yes No Check as normal baggage.
Small Sufrboard No - - - - -
ess than 2 m/Wakeboard
Surfboard/Windsurfer No - - - - -
Wheelchair non powered No Yes Yes No Check as normal baggage.
Wheelchair with Dry Cell Batteries No Yes No No Battery must be disconnected. To prevent short circuit, remove
battery from the wheelchair and attach to the wheelchair.
Wheelchair with Wet Cell Batteries No - - - - -
116
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Singapore Airlines (SQ)
Ammunition Yes Yes Yes No Telex has to be Yes. Ammunition within IATA DGR Table 2.3A requirements
sent to carrier’s may be accepted. Ammunition must be packed separately
local reservation from the checked baggage. Interlining is subject to other
office. airlines meeting SQ’s requirement.
Archery Equipment Yes Yes Yes No Yes
Bike Yes1 Yes2 Yes Yes BIKE Yes. Bike may be accepted provided that handlebars are fixed
sideways and the pedals are removed.
Bike - Tandem Yes1 Ye s2 Yes Yes BIKE Yes. Bike may be accepted provided that handlebars are fixed
sideways and the pedals are removed.
Bulk baggage Not accepted Not accepted Not accepted Not accepted BULK Not accepted.
Cabin baggage in seat No No Yes Yes CBBG See notes A and B.
Firearms Yes Yes Yes No WEAP. Telex has Yes. Firearms must be unloaded, i.e. cartridges or bullets must
be sent to carrier’s
be removed to render the firearms inoperative before acceptance.
local reservation Any local government regulations must be complied with for all
office. departure, transit and discharge stations.
Fishing equipment Yes Yes Yes No Must be properly packed for transportation.
Golf equipment Yes1,4 Yes2,5 Yes No Must be properly packed for transportation.
Hang gliders Yes Yes No No Must be properly packed for transportation. Subject to space.
Kayaks No No No No Must be properly packed for transportation. Subject to space.
Kite Yes Yes Yes No Must be properly packed for transportation.
Pets as Checked Baggage (AVIH) No No No Yes AVIH. Telex to The pet must be crated in well ventilated & leak proof container.
be sent. Structure must be strong enough to withstand reasonable
handling. Container to be supplied by the customer at his/her own
cost & applies to IATA l ive animals regulation.
Pets in Cabin No No No No Pets not accepted in cabin except for service animals.
117
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
SQ continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Scuba Equipment Yes 1, 6 Yes 2, 6 Yes No Tank must be completely empty of contents.
Service Animals Yes 8 Yes 8 Yes Yes PETC. Must be Moisture absorbent mat to be placed on the cabin floor,
included in underneath the dog at all times. Supply of mats to be arranged
SSR element by the passenger.
Skis/Snowboard Yes 1, 7 Yes 3, 7 Yes No Must be properly packed for transportation.
Small Sufrboard Yes 1 Yes 2 Yes No Contact carrier office, subject to space availability.
less than 2 m/Wakeboard
Surfboard/Windsurfer Yes 1 Yes 2 Yes No Contact carrier office, subject to space availability.
Wheelchair non powered Yes 8 Yes 8 Yes Yes WCHC/WCHR No
/WCHC. Must be
included in
SSR element.
Wheelchair with Dry Cell Batteries Yes 8 Yes 8 Yes Yes WCBD. Must be Loading and packaging must comply with IATA DGR Table
included in 2.3A requirement.
SSR element
Wheelchair with Wet Cell Batteries Yes 8 Yes 8 Yes Yes WCBW. Must be Wet cell batteries not accepted at checkin. For WCBW, loading and
included in packaging must comply with IATA D GR Table 2.3A requirement.
SSR element
NOTES SEE NEXT PAGE
118
SQ continued
NOTE: 1 Each item will be considered as one piece of luggage under the piece system, and any excess baggage will be charged.
2 A standard charge of 6 kgs will be applied on the item if, together with the customer’s other checked luggage, the total weight exceeds the free allowance entitled to the
customer. This will apply up to a max. excess of 15 kgs, after which the normal excess baggage charges will apply.
3 A standard charge of 3 kgs will be applied on the ski equipment if, together with the customer’s other checked luggage, the total weight exceeds the free allowance entitled to
the customer. This will apply up to a max. excess of 15 kgs, after which the normal excess baggage charges will apply.
4 Live animals from other carriers are not allowed on SQ flights. However, SQ will allow interline to other carriers. Customers with pets should be notified that on carriage of pets
must comply with other carrier’s rules and regulations.
5 One set of golf equipment is deemed to consist of:
t 1 golf bag containing not more than 14 golf clubs
t Maximum of 12 golf balls
t 1 pair of golf shoes
t Golf tees
6 One set of SCUBA diving equipment is deemed to consist of:
t a buoyancy control device
t a regulator
t a mask and snorkel
t a pair of fins
t a wet suit
t a weight belt with weights
t a SCUBA diving tank (empty)
119
SQ continued
7 One set of ski equipment is deemed to consist of:
t a pair of skis
t a pair of ski poles
t a pair of ski boots
t a ski mask
OR
t a snowboard with accessories
8 Items are carried free-of-charge. It will not be counted into the free baggage allowance.
A) Weight limited to 75 kgs and dimensions have to fit the seat and item must be able to be strapped. The max. dimensions of the baggage must be:
i) 75 kgs
ii) 21 inches high (height is measured from seat bottom cushion)
iii) 17 inches deep (depth is measured from backseat cushion)
iv) not exceed the seat dimension width:
t First Class Seat: 20 inches
t Business Class Seat: 19 inches
t Economy Class Seat: 17 inches
B) The baggage must be packaged and covered to avoid injury to passengers. Odd shaped items should be packaged in a box for ease of tie down.
120
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
South African Airways (SA)
Ammunition Yes Yes Yes No Securely packed. Max. 5 kg separated from arms.
Archery Equipment Yes Yes Yes No Packaging required.
Bike Yes Yes Yes No Bike may be accepted provided handlebars are fixed sideways
and pedals removed. Must be packed in cardboard box or
hardshell container.
Bike - Tandem Yes Yes Yes No Bike may be accepted provided handlebars are fixed sideways
and pedals removed. Must be packed in cardboard box or
hardshell container.
Bulk baggage No No Yes Yes BULK Adequate packaging required. One piece may not exceed 32 kg.
Cabin baggage in seat No No Yes Yes CBBG An extra seat must be purchased. Max. weight 75 kg.
Firearms Yes Yes Yes No Special packaging, marked with firearm tag.
Fishing equipment Yes Yes Yes No Adequate packaging required.
Golf equipment Yes Yes Yes No Adequate golf bag.
Hang gliders Strictly as cargo Strictly as cargo
Kayaks Strictly as cargo Strictly as cargo
Kite Yes Yes Yes Smaller than 200 cm.
Musical Instruments Yes Yes No Yes SPEQ Adequate packaging.
Pets as Checked Baggage (AVIH) No No Yes Yes AVIH Animal container must be large enough that the animal can
stand upright, turn and lie down in a natural manner. Travel to
South Africa must be as manifested cargo.
Pets in Cabin No No No No
Scuba Equipment Yes Yes Yes No Adequate packaging required. Tank must be empty.
Service Animals Yes - free Yes - free Yes Yes PETC
121
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
SA continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Skis/Snowboard Yes Yes Yes Adequate packaging.
Surfboard/Windsurfer Yes Yes Yes Smaller than 200 cm.
Wheelchair non powered Yes Yes Yes Yes WCMP
Wheelchair with Dry Cell Batteries Yes Yes Yes Yes WCBD
Wheelchair with Wet Cell Batteries Yes Yes Yes Yes WCBW Accepted in the hold providing the battery is disconnected
and attached to the wheelchair and the terminal is insulated
to prevent short circuit.
122
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
SWISS (LX)
Ammunition Yes N/A Yes Yes WEAP YES. Packed separately from firearm in a strong outer
container made of wood, metal or fibreboard, protected inside
container against shock and secured against movement.
Limit of 5 kg per pax.
Archery equipment Yes N/A Yes Yes SPEQ
Bike No N/A Yes Yes BIKE Yes. Must be packed in a cardboard box or in a
hardshell container.
Bike - Tandem No N/A Yes Yes BIKE Yes. Must be packed in a cardboard box or in a
hardshell container.
Bulk baggage NA N/A NA NA NA
Cabin baggage in seat No N/A Yes Yes CBBG Extra seat must be booked and paid. Max. weight 75 kg.
Firearms Yes N/A Yes Yes WEAP Yes. Arms must be unloaded, suitably packed in a strong rigid
container made of wood, metal, fibre, styropor etc. LX needs
pre-advice TLX from carrier to transfer station and destination.
Fishing equipment Yes N/A Yes Yes SPEQ
Golf equipment Yes, Exception: N/A Yes No One golf equipment up to 23 kg. free of charge for HON Circle,
free for LX golf Senator and Star Gold members on all routes except from/to
traveller (always U.S. and Canada.
one equipment
free)
Hang gliders No N/A Yes Yes BULK
Kayaks No N/A Yes Yes BULK
Kite No N/A Yes Yes SPEQ
Pets as Checked Baggage (AVIH) No N/A Yes Yes AVIH Yes. Animal container must be large enough that the animal
can stand upright, turn and lie down in a natural manner.
123
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
LX continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Pets in Cabin No N/A Yes Yes PETC Yes. Container must be soft-sided with max. weight of 8 kg
(animal and container).
Scuba Equipment Yes N/A Yes Yes SPEQ Max. weight of 15 kg. Torch in carry-on baggage only.
Service Animals Yes - free N/A Yes Yes PETC
Skis / Snowboard Yes. Every pax N/A Yes No
may check in
1 eq. free
Small Surfboard No N/A Yes Yes SPEQ
less than 2 m / Wakeboard
Surfboard/Windsurfer No N/A Yes Yes SURFBOARD
- SPEQ//
WINDSURFER
- BULK
Vaulting Poles No N/A Yes Yes BULK
Wheelchair non powered Yes - free N/A Yes Yes WCHR/WCHS
/WCHC&WCMP
Wheelchair with Dry Cell Batteries Yes - free N/A Yes Yes WCHR/WCHS
/WCHC&WCBD
Wheelchair with Wet Cell Batteries Yes - free N/A Yes Yes WCHR/WCHS Only accepted in conx with wheelchair with wet cell
/ WCHC batteries. Package of batteries must be leak tight, impervious
to battery fluid and protected against spillage.
124
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
TAM (JJ)
Ammunition Yes Yes No Yes WEAP Max. 5 kg. ammunition. Separate packing from arms.
Archery equipment Yes Yes Yes Yes SPEQ
Bike Yes Yes Yes Yes BIKE
Bike - Tandem Yes Yes Yes Yes BIKE + BULK Limitations may apply on A319/A320 aircraft.
or SPEQ
Bulk baggage No No Yes Yes BULK / FRAG /
XBAG. Several
SSR codes
can be used
Cabin baggage in seat No No Yes Yes CBBG Max. 75 kg.
Firearms Yes Yes No Yes WEAP Max. 5 kg. ammunition. Separate packing from arms.
Fishing equipment Yes Yes Yes Yes SPEQ
Golf equipment Yes Yes Yes Yes SPEQ
Hang gliders No No No Currently not accepted as baggage. Must be referred to air freight.
Kayaks No No No Currently not accepted as baggage. Must be referred to air freight.
Kite No No No No SPEQ
Pets as Checked Baggage (AVIH) No No Yes Yes AVIH Restrictions for aircraft type and destinations.
Pets in Cabin No No Yes Yes PETC Cats & Dogs only. Limited number per aircraft type.
Scuba Equipment No No No Yes SPEQ Oxygen bottles must be empty.
Service Animals Yes Yes Yes Yes DEAF / BLND
+ PETC
Skis / Snowboard Yes Yes Yes Yes SPEQ
125
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
JJ continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Small Surfboard Yes Yes Yes Yes SPEQ Limitations may apply on A319/A320 aircraft.
less than 2 m / Wakeboard
Surfboard/Windsurfer Yes, no charge Yes, no charge Yes Yes SPEQ Volumetric limitations may apply on A319/A320 aircraft.
if within limits if within limits
Wheelchair non powered Yes Yes Yes Yes WCHx + WCMP
Wheelchair with Dry Cell Batteries Yes Yes Yes Yes WCHx + WCBD
Wheelchair with Wet Cell Batteries No No No Yes N/A Only for domestic flights.
126
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
TAP Portugal (TP)
Ammunition No 1 No 1 Yes Yes WEAP Special packing required. Quantity not exceeding 5kgs per
passenger. Acceptance under DGR specific conditions of
acceptance.
Archery Equipment Yes Yes Yes Yes SPEQ
Bike No 1 No 1 Yes Yes BIKE Bicycle must have handlebars fixed sideways and pedals
removed. Advisable to rotate handelbars 90 degrees
and tighten in this position. Packing recommended.
Bike - Tandem No 1 No 1 Yes Yes BIKE Bicycle must have handlebars fixed sideways and pedals
removed. Advisable to rotate handelbars 90 degrees
and tighten in this position. Packing recommended.
Bulk baggage Yes Yes Yes Yes BULK Packing required
Cabin baggage in seat Not Applicable Yes Yes Yes CBBG Up to 84 kgs per seat. Packing required.
Emotional support animals
No. Free of charge
No. Free of charge
Yes Yes ESAN + MEDA Restricted to cats and dogs. Pet container required.
Firearms No 1 No 1 Yes Yes WEAP Packing required. Firearms unloaded and ammunition packed
separated.
Fishing equipment No 1 No 1 Yes Yes SPEQ Packing required.
Golf equipment
No. 1 set free of
No. 1 set free of
Yes Yes SPEQ Packing required.
charge (up to charge (up to
15kgs) 15kgs)
Hang gliders No 1 No 1 Yes Yes SPEQ Bag Equipment up to 20kgs. Packing required.
Kayaks No No Yes Yes SPEQ
Kite Yes Yes Yes Yes SPEQ
Pets as Checked Baggage (AVIH) No 1 No 1 Yes Yes AVIH Pet container required.
127
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
TP continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Pets in Cabin No 1 No 1 Yes Yes PETC Restricted to cats and dogs. Pet container not required/
accepted in cabin.
Scuba Equipment No 1 No 1 Yes Yes SPEQ Packing required.
Service Animals
No. Free of charge
No. Free of charge
Yes Yes SVAN Restricted to dogs. Pet container not required/accepted in cabin.
Skis/Snowboard No 1 No 1 Yes Yes SPEQ Packing required.
Small Sufrboard No 1 No 1 Yes Yes SPEQ Packing required.
less than 2 m/Wakeboard
Surfboard/Windsurfer No 1 No 1 Yes Yes SPEQ Bag equipment up to 20kgs. Packing required.
Vaulting Poles No 1 No 1 Yes Yes SPEQ Packing required.
Wheelchair non powered No 2 No 2 Yes Yes WCMP plus Not required.
WCHR/S/C
(as applicable)
Wheelchair with Dry Cell Batteries No 2 No 2 Yes 3 Yes
BULK + WCHR
Accepted under condition stipulated in DGR.
/S/C (as
applicable)
Wheelchair with Wet Cell Batteries No 2 No 2 Yes 3 Yes WCBW plus Not required/Battery packing required acceptance under DGR
WCHR/S/C specific conditions of acceptance.
(as applicable)
NOTE: 1 Accepted as checked “baggage” with additional charges to be collected.
2 Accepted as checked “baggage” free of charge.
3 According to IATA recommended practice “Wheelchair and battery must be claimed and rechecked at each interline transfer point”.
128
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Thai Airways (TG)
Ammunition Yes Yes No Yes SSR WEAP Cartridges must be securely boxed in quantity not exceeding
5 kg. Allowance for more than one passenger must not be
combined into one or more packages.
Archery equipment Yes Yes Yes No SSR SPEQ
Bike Yes Yes Yes recommended SSR BIKE Bicycle may only be accepted as baggage provided handlebar
but not is turned lengthwise and pedals are taken off.
mandatory
Bike - Tandem Yes Yes Yes recommended SSR BIKE Yes, but not mandatory (TG may accept only single seat
but not bicycle).
mandatory
Bulk baggage Yes Yes Yes No SSR BULK Carriage of unusual baggage size/weight is considerably in
/ SSR XABG excess of maximum weight & dimensions as stipulated per
TG’s restriction.
Cabin baggage in seat No No Yes Yes SSR CBBG Weight: Max. 50 kgs per seat/Item. Height: Max. 70 cms.
Baggage must be fastened by passenger seat belt.
Firearms Yes Yes No Yes SSR WEAP Firearms shall be unloaded, i.e. free of ammunition and
suitably packed for carriage. Cartridges must be securely
boxed in quantity not exceeding 5 kg/passenger. Ammunition
with explosive or incendiary projectiles is prohibited for
carriage by air.
Fishing equipment Yes Yes Yes No No Yes
Golf equipment Yes Yes Yes Yes SSR GOLF One set of golf clubs consists of one golf bag containing max.
14 golf clubs/12 golf balls/a pair of golf shoes.
Hang gliders Yes Yes Yes recommended SSR SPEQ Yes
but not
mandatory
Kayaks No No No Yes SSR SPEQ Yes
129
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
TG continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Kite Yes Yes Yes recommended SSR SPEQ Yes
but not
mandatory
Pets as Checked Baggage (AVIH) No No Yes Yes SSR AVIH Providing a suitable container, strong, leakageproof, clean,
disinfected and covered with absorbing materials and container
dimensions must be suitable for pets to stand and move around.
Pets in Cabin No No Yes Yes SSR PETC Weight including container not to exceed 10kgs. Container must
be leak proof with min. dimensions 55x37x30cms (LxWxH).
Scuba Equipment Yes Yes Yes recommended SSR SPEQ Scuba diving equipment is subject to acceptance as checked
but not baggage only.
mandatory
Service Animals No No Yes Yes SSR PETC/ Escort dog in cabin is exempted from weight limitations and
SSR AVIH container requirements.
Skis / Snowboard Yes Yes Yes recommended SSR SPEQ Yes
but not
mandatory
Small Surfboard No No No recommended SSR SPEQ Surfboard/Windsurf equipment may be accepted as checked
less than 2 m / Wakeboard but not baggage for widebody aircraft only, and shall not be included in
mandatory checked baggage allowance.
Surfboard/Windsurfer No No No recommended SSR SPEQ Surfboard/Windsurf equipment may be accepted as checked
but not baggage for Wide body Aircraft only, shall not be included in
mandatory checked baggage allowance.
Wheelchair non powered Yes Yes Yes Yes SSR WCPM
Wheelchair with Dry Cell Batteries Yes Yes No Yes SSR WCBD Wheelchair that is powered by Lithium batteries is not allowed
on all THAI flights.
Wheelchair with Wet Cell Batteries Yes Yes See note 1 Yes SSR WCBW Accept under condition stipulated in TG manual (dangerous
goods chapter)
NOTE: 1 Most Star Alliance carriers will not allow WCBW type. Check and confirmation must be received prior to acceptance.
130
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
Turkish Airlines (TK)
Ammunition Yes Yes Yes Yes Must be Cartridges must be packed in a strong container made of
requested wood, metal or fibreboard, protected against shock and
secured against movement inside the container. Quantity not
exceeding 5 kg per passenger. (All are for sporting purposes).
Archery equipment No No Yes Yes 1, 7 No
Bike No No Yes Yes Must be No
requested. 5
Bike - Tandem No No Yes Yes Must be No
requested. 5
Bulk baggage Yes Yes Yes Yes 1, 7 No
Cabin baggage in seat No No Yes Yes Must be No, must be restrained in seat.
requested. 2
Firearms Yes Yes Yes Yes Must be Yes
requested. Only
hunting weapons.
Fishing equipment Yes Yes Yes Yes 1, 7 No
Golf equipment No (First piece No (First piece Yes Yes 1, 7 No
free of charge) free of charge)
Hang gliders No No Yes Yes 1, 7 No
Kayaks No (First piece No (First piece Yes Yes 1, 7 No
free of charge) free of charge)
Kite No No Yes Yes 1, 7 No
Pets as Checked Baggage (AVIH) No No Yes Yes Must be Yes
requested 3
Pets in Cabin No No Yes Yes Must be Yes
requested. 4
131
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
TK continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Scuba Equipment No No Yes Yes 1, 7 No. Tank must be empty
Service Animals Free of charge Free of charge Yes Yes Must be No
requested. 6
Skis / Snowboard No (First piece No (First piece Yes Yes 1, 7 Yes
free of charge) free of charge)
Small Surfboard No No Yes Yes 1, 7 No
less than 2 m / Wakeboard
Surfboard/Windsurfer No No Yes Yes 1, 7
Wheelchair non powered Free of charge Free of charge Yes Yes Must be No
requested.
Wheelchair with Dry Cell Batteries Free of charge Free of charge Yes Yes Must be Yes
requested.
Wheelchair with Wet Cell Batteries Not accepted Not accepted Not accepted Not accepted Not accepted Not accepted
NOTE: 1 Dimensions, weight and type of item must be advised. Not permitted over 32 kg. each piece.
2 1 piece allowed, max. size 50x59x67. Max. weight 75 kgs. No size and weight restriction for musical instruments. Contrabass is not allowed in cabin.
3 Dog and cat only. Dimensions of container, total weight and kind of animal must be advised.
4 Dog and cat only. One species of animal per cabin class allowed on any Airbus and B777 aircraft. On other equipment, only one animal is accepted. Dimension of the box
should be 45x35x23 cm. Weight of animal and cage cannot exceed 6 kgs.
5 Dimensions, weight must be advised.
6 Seeing-eye and Hearing-ear dogs to be requested as PETC. Service animals are accepted free of charge.
7 Must be requested as XBAG.
132
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
United (UA)
Ammunition Yes NA Yes 2 No NA Yes, restrictions apply/country acceptance requirements apply
Archery Equipment Yes NA Yes No NA Enclosed in suitable container
Bike Yes NA Yes No NA Bike box/entire box must fit in box/container; aircraft limitations
for UAX
Bike - Tandem Yes NA Yes No NA Bike box/entire box must fit in box/container; aircraft limitations
for UAX
Bulk baggage No NA No No NA
Cabin baggage in seat No NA Yes 1 Yes CBBG No, must be restrained in seat. Extra seat must be purchased
to final destination.
Firearms Yes NA Yes 2 No NA Yes, restrictions apply/country acceptance requirements apply.
Contact connecting carrier for acceptance rules. Hard-sided
locked container.
Fishing equipment Yes NA Yes No NA Hard-sided container
Golf equipment Yes NA Yes No NA Covered/enclosed carrying case
Hang gliders No NA Yes No NA Yes, Aircraft restrictions apply
Kayaks No NA Yes No NA No, but aircraft restrictions apply
Kite Yes NA Yes No NA No policy for kite acceptance, must meet size and weight
restriction
Pets as Checked Baggage (AVIH) No NA No No NA Shipped as PetSafe only via Cargo
Pets in Cabin No NA Yes Yes PETC Yes, restrictions apply/country acceptance requirements apply
Scuba Equipment No NA Yes No NA Restrictions apply
Service Animals Yes NA Yes Yes
SVAN and ESAN
3
No, country acceptance requirements apply
133
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
UA continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Skis/Snowboard Yes NA Yes No NA No
Small Sufrboard Yes NA Yes No NA No
less than 2 m/Wakeboard
Surfboard/Windsurfer No NA Yes No NA Skeg/Fin must be removed or well padded and placed in
suitable container. Aircraft restrictions apply.
Wheelchair non powered Yes NA Yes Yes WCMP
Wheelchair with Dry Cell Batteries Yes NA Yes Yes WCBD
Wheelchair with Wet Cell Batteries Yes NA Yes Yes WCBW
NOTE: 1 Cabin baggage can be checked on interline/codeshare itineraries provided the customer has a seat ticketed for the CBBG on the connection/operating carrier.
2 These items can be checked on interline/codeshare itineraries, however, contact the connecting/operating carrier to ensure all requirements or government regulations are
followed.
3 SVAN and ESAN are internal SSR codes.
134
ITEMS
WITHIN FREE
BAGGAGE ALLOWANCE
INTERLINE-
ABLE
SSR
REQUIRED
SSR
ITEM
PACKAGING
REQUIRED
Piece
Concept
Weight
Concept
US Airways (US)
Ammunition Yes 1 Yes Yes WEAP Yes, restrictions apply/country acceptance requirements apply
Archery equipment Yes 1 Yes No NA Must be packed in a case or container of sufficient strength to
protect the bows and quiver with arrows from accidental
damage.
Bike No Yes Yes BIKE Hard-cased bicycle container preferred. Limitations may exist
due to aircraft size
Bike - Tandem not accepted NA
Bulk baggage Cargo only NA
Cabin baggage in seat No Yes Yes CBBG
Firearms Yes 1 Yes Yes WEAP Yes, restrictions apply/country acceptance requirements apply
Fishing equipment Yes 1 Yes No
Golf equipment Yes 1 Yes No Golf equipment should be enclosed with a cover to prevent
loss of contents.
Hang gliders not accepted No NA NA
Kayaks No Yes No Unless the kayak or canoe is packaged in a hard-shelled case
specifically designed for shipping, passenger assumes liability
for damage. Aircraft restrictions apply.
Kite not accepted
Pets as Checked Baggage (AVIH) not accepted
Pets in Cabin No Yes Yes PETC Yes, restrictions apply/country acceptance requirements apply
Scuba Equipment Yes - if checked Yes No Restrictions apply
without tank,
No - if checked
with tank(s)
135
WITHIN FREE
BAGGAGE ALLOWANCE
SSR
REQUIRED
SSR
ITEM
Piece
Concept
Weight
Concept
US continued
PACKAGING
REQUIRED
ITEMS
INTERLINE-
ABLE
Service Animals Yes Yes Yes DEAF-Deaf psgr Country acceptance requirements apply
with hearing ear
animal; BLND-
Blind psgr with
seeing eye animal;
OTHS-Blind and
deaf psgr with
guide animal;
OTHS-OFFICIAL
with search and
rescue dog
Skis / Snowboard Yes 1 Yes The passenger must provide acceptable packaging for the ski
equipment such as fiberglass or cloth bag to protect the ski
equipment & to prevent damage to other bags. If the ski
equipment is not properly protected, the customer assumes
all risk of damage.
Small Surfboard Yes 1 Yes No No
less than 2 m / Wakeboard
Surfboard/Windsurfer Yes 1 Yes No When packaging a surfboard, keels and/or kedges must be
removed or crated in such a manner so as to prevent damage
to other baggage. Surfboards will be accepted on US Airways
Express flights. Their acceptance may be restricted by length
on some aircraft.
Wheelchair non powered Yes 1 Yes Yes WCHR/S/C
as applicable
Wheelchair with Dry Cell Batteries Yes 1 Yes Yes WCHR/S/C
as applicable
Wheelchair with Wet Cell Batteries Yes 1 Yes Yes WCHR/S/C separate battery transportation box
as applicable
NOTE: 1 Bag fees apply to/from certain destinations. Check with carrier for more information.
136
CARRY-ON BAGGAGE POLICY
SIZE
Carry-on baggage maximum dimensions are 23 x 40 x 55 cm.
NOTE: CA, ET, OU, OZ, SQ, TP, ZH allow 20 x 40 x 55 cm. NH allows 25 x 40 x 55 cm. LH allows 23 X 45 X 23 cm. SA allows 23 X 52 X 40 cm. TG allows 25 x 45 x 56 cm.
PIECES
2 / 2 / 1 POLICY*:
2 pieces for First Class 2 pieces for Business Class 1 piece for Economy
1 Class
The 2/2/1 policy applies to intercontinental flights, and domestic flights connecting to intercontinental flights.
Intercontinental refers to travel between Europe, Asia, North America, South America, Australia, New Zealand
and Africa. Some carriers may use “International”, nonetheless, the policy is the same. Two pieces can be
defined as one carry-on and one personal item.
NOTE: Certain airports limit carry-on to one piece regardless of class of travel.
WEIGHT
Weight policy has not been harmonised, please check individual carrier restrictions.
t 2/2/1 policy applies except where restricted by government regulations.
t For certain flights operated by small size aircraft, restrictions may apply.
t For flights to/from/within the U.S., only one carry-on and a personal item are allowed, due to government
regulations.
1 AC allows two pieces for all classes: one standard article max. dimensions 23 x 40 x 55 cm and one personal article max. dimensions 16 x 33 x 43 cm.
Weight for each bag no more than 10 kg.
2 NH allows 1 carry on and 1 personal item, 10 kg each for all classes.
137
IRREGULAR OPERATIONS HANDLING
When a flight is delayed, cancelled or re-routed, special guidelines and procedures have been created for
re-booking and notification to the passengers and onward Star Alliance member carriers. Special rules and
exceptions apply for EU carriers and non-EU carriers operating from the EU.
COMMUNICATION TO THE CUSTOMER
For all disrupted services, communication to customers must be provided immediately when known, and not
later than scheduled boarding time with updates every 15 minutes or as appropriate.
COMMUNICATION BETWEEN STAR ALLIANCE MEMBER CARRIERS
A common SITA address, K9, at all stations is available to send messages regarding customer disservice or
intra-airline information for action by a Customer Service staff member. This may include information regard-
ing customers with new connections due to the delay.
138
IRREGULAR OPERATIONS HANDLING
STAR ALLIANCE TELEX FORMAT
A common template has been developed for transmittal of customer messages/ information. See below.
Y.
QK JFKK9UA
.NRTK9NH
###############################################################
VERY IMPORTANT / STAR ALLIANCE PASSENGER SERVICE REQUEST
###############################################################
FROM: AGENT SUZUKI / KIXKINH / ALL NIPPON AIRWAYS
RE: REBOOKING REQUEST FOR DISRUPTED FLIGHT
FLT NO: NH0153 / DATE: 02SEP99 / SECTOR: KIX-BKK
DEP: 14:55L (LOCAL TIME) / ARR: 23:45L (LOCAL TIME)
PAX NAME: KUROKI/TOSHIHIDEMR NOGUCHI/HIROMR KATO /TOMASITOMR
TTL NBR OF PAX: 3 PAX
INFO: ATTN UA - NH0153 CLD NRTJFK STP PSGR PRO ON NH0983 NOW MSCNX JFK TO ORD STP PLS RE-
BOOK ON NEXT AVAILABLE FLIGHT STP BAG TAG DETAILS NH000000000
139
AMENITIES - CONTROLLABLE*
In the event of a controllable delay, Star Alliance member carriers will provide amenities such as accommoda-
tion, refreshment, meals and transportation for customers as appropriate.
AMENITIES – UNCONTROLLABLE*
In the event of an uncontrollable delay, Star Alliance member carriers will provide amenities to Premium Cus-
tomers (First, Business and Star Alliance Gold) travelling on an Intercontinental journey including connection
to/from domestic services.
Intercontinental refers to travel between Europe, Asia, North America, South America, Australia, New Zealand
and Africa. A connection is defined as one that does not exceed 24 hours.
Some carriers apply amenities provision to international journeys. Please check procedures manual.
*Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU.
140
IRREGULAR OPERATIONS HANDLING
REBOOKING
The policies apply in all irregularity situations. When a customer’s travel plan is disrupted due to a flight irregu-
larity and rebooking is required, the following procedures apply to all Star Alliance member carriers. Alternate
transportation may apply when no flights are available on the same day or protection is not acceptable to the
customer. The policies apply to all customers with confirmed reservations and those who have been accepted
on the flight. Rebooking shall be done wherever an irregularity takes place, everything else is an exceptional
case. If no common reservations system exists, make same-day rebooking on another airline by phone in
order to avoid the risk that bookings may be rejected later.
ONWARD CARRIAGE
Provide onward carriage with the least possible delay to the destination shown on the ticket(s).
NOTE: NZ: provided onward tickets are on the same ticket or issued in-conjunction.
SAME RATED ROUTING*
Rebook on the same rated routing whenever possible.
*Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU.
CARRIER ORDER
Rebook in the following carrier order, depending on frequency of flights and the customer’s best interest:
t Own airline
t Star Alliance member airline
t Non-Star Alliance member airline (OAL)
141
PASSPORT OR VISA
Identify any passport or visa constraints that would affect rebooking customers via alternate routing.
SAME BOOKING CLASS
Rebook in the same booking class whenever possible.
HIGHER CABIN CLASS
If booking in a higher cabin class is required, preference must be given to Star Alliance Gold and full-fare cus-
tomers. Rebooking in a higher cabin class on another Star Alliance carrier or another airline is only permitted
with prior approval of the new receiving carrier. Additional cost may apply.
STANDBY
Previously inconvenienced customers that receive standby status should receive special priority.
ALTERNATIVE TRANSPORTATION
Alternative transportation, such as taxi, train or bus will be provided on request or when no alternative flights
are available.
142
INTERLINE E-TICKETING FAQ - AIRPORTS
MISSING DOCUMENTS
Q: What do I do if the present credit card indicator (fraud indicator) has been set and the
passenger can’t produce the credit card used to purchase the ticket? (note: Not all carriers
use this indicator)
A: If the passenger can’t produce the credit card used to purchase the interline e-ticket, he/she is required to
purchase a new ticket. Alternatively, the original issuing carrier may be contacted for authorisation.
MISSING DATA
Q: What do I do if I can’t find the interline e-ticket coupon?
A: Get as much information about the journey as you can from the passenger. Use this information to search for
the e-ticket using alternative search criteria. If you still can’t find it, call your help desk.
Q: What do I do if I can find the PNR but not the ticket?
A: Get as much information about the journey as you can from the passenger. Use this information to search for
the e-ticket using alternative search criteria. If you still can’t find it, call your help desk.
Q: What do I do if I can find neither the PNR nor the ticket?
A: Get as much information about the journey as you can from the passenger. Use this information to search for
the e-ticket using alternative search criteria. If you still can’t find it, call your help desk.
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Q: What do I do if I can’t get control of the interline e-ticket coupon?
A: Call your help desk.
IRREGULAR OPERATIONS
Q: How do I handle an IRROP situation when the operating flight has been cancelled?
A: According to individual carrier processes.
Q: How do I handle an IRROP situation when another operating flight has been cancelled and
a passenger is coming to me?
A: According to individual carrier processes.
Q: How do I handle re-routes?
A: According to individual carrier processes.
MODIFICATIONS
Q: Is there a help desk number in case of problems?
A: Most carriers have their own help desks. Airport agents are to call their own internal help desk.
Q: What do I have to do if I have to make a name correction in the PNR?
A: Contact airline ticket office or help desk.
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LOUNGES
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LOUNGE ACCESS
INTERNATIONAL FIRST CLASS CUSTOMERS
Customers have access to International First Class and/or any Star Alliance member carriers’ own lounges.
t Customer must present a boarding pass for travel in International First Class on a Star Alliance flight;
t Customer must be departing from the local airport in International First Class;
t Customer must be a revenue customer;
t Customer is entitled to one guest.
INTERNATIONAL BUSINESS CLASS CUSTOMERS
Customers have access to any Star Alliance member carriers’ owned Business Class lounges.
t Customer must present a boarding pass for travel in International Business Class on a Star Alliance flight;
t Customer must be departing from the local airport in International Business Class;
t Customer must be a revenue customer;
t Customer is not entitled to any guests.
DOMESTIC FIRST CLASS
Some Star Alliance member carriers offer lounge access to customers travelling in Domestic First Class.
t Where Domestic First Class-level lounges are offered, customers must present a boarding pass for
travel in Domestic First Class on a Star Alliance flight;
t Customer must be departing from the local airport in Domestic First Class;
t Customer must be a revenue customer;
t Customer is entitled to one guest.
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DOMESTIC BUSINESS CLASS
Some Star Alliance member carriers offer lounge access to customers travelling in Domestic Business Class.
t Where Domestic Business Class-level lounges are offered, customers must present a boarding pass for
travel in Domestic Business Class on a Star Alliance flight;
t Customer must be departing from the local airport in Domestic Business Class;
t Customer must be a revenue customer;
t Customer is not entitled to any guests.
STAR ALLIANCE GOLD (SAG) CUSTOMERS TRAVELLING IN ANY CLASS
Customers have access to any Star Alliance member carriers’ owned lounges with the Star Alliance Gold
logo at the entrance.
t Customer must present proof of SAG-level status via a valid frequent flyer programme SAG-level card
or other valid indication of SAG-level status as defined in Component B11 - Recognition of Star Alliance
Gold and Silver Customers, such as XX*G on the boarding pass, where XX is the carrier code of the car-
rier with whom the customer has SAG-level status;
t Where a discrepancy exists between loyalty status level displayed on the frequent flyer programme card,
boarding pass or other means presented for entrance and what is displayed in the Star Alliance Premium
Customer Database (Lounge Access Component B10), the highest displayed level will be honoured;
t Customer must also present a boarding pass for travel on a Star Alliance flight departing from the local airport;
t Customer is entitled to one guest;
t UA and US SAG customers may only access the United Clubs and US Airways Clubs within the U.S.
when travelling in conjunction with a Star Alliance international flight.
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PAID LOUNGE MEMBERSHIP CUSTOMERS
Eligible Paid Lounge Membership customers have access to any Star Alliance member carriers’ owned Busi-
ness Class lounges.
t Eligible Paid Lounge Membership customers include: Air Canada Maple Leaf Club - Worldwide, Con-
tinental Airlines Presidents Club, United Airlines Red Carpet Club, United Airlines United Club and US
Airways Club;
t Customer must present a valid eligible paid lounge membership card which displays the Star Alliance
Lounge logo;
t Customer must also present a boarding pass for travel on a Star Alliance flight departing from the local
airport;
t Customer is entitled to one guest.
DEFINITIONS: TYPE OF LOUNGES
t MEMBER CARRIERS’ OWNED LOUNGES: Departure lounges owned, operated by Star Alliance member
carriers. Arrival lounges are not included.
t CONTRACT LOUNGES: Lounges owned and operated by a third party and contracted for use by Star
Alliance member carriers.
t STAR ALLIANCE BRANDED LOUNGES: Lounges belonging to a subset of Star Alliance member carriers
with Star Alliance branding.
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DEFINITIONS: TYPE OF ELIGIBLE CUSTOMERS
t INTERNATIONAL FIRST CLASS CUSTOMERS: Customers travelling with a boarding pass for a Star Alli-
ance flight in International First Class departing from the local airport.
t INTERNATIONAL BUSINESS CLASS CUSTOMERS: Customers travelling with a boarding pass for a Star
Alliance flight in International Business Class departing from the local airport.
t DOMESTIC FIRST CLASS CUSTOMERS: Customers travelling with a boarding pass for a Star Alliance
flight in Domestic First Class departing from the local airport.
t DOMESTIC BUSINESS CLASS CUSTOMERS: Customers travelling with a boarding pass for a Star Alli-
ance flight in Domestic Business Class departing from the local airport.
t STAR ALLIANCE GOLD (SAG) CUSTOMERS: Customers identified as SAG-level customers in the Star
Alliance Premium Customer Database (Lounge Access Component B10) and holding proof of their SAG-
level status.
t ELIGIBLE PAID LOUNGE MEMBERSHIP CUSTOMERS: Some of the Star Alliance member carriers have
Paid Lounge Membership programmes included in the Star Alliance Lounge Access Policy. These in-
clude members of Air Canada Maple Leaf Club - Worldwide, Continental Airlines Presidents Club, United
Airlines Red Carpet Club, United Airlines United Club and US Airways Club.
t ELIGIBLE GUESTS: International First, Star Alliance Gold and Eligible Paid Lounge Membership custom-
ers are entitled to one guest:
t The guest must enter the designated lounge with the eligible customer;
t The guest must also present a boarding pass for any Star Alliance flight departing from the local
airport.
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DEFINITIONS: OTHERS
t STAR ALLIANCE FLIGHT: Flights operated under the two-letter code of a Star Alliance member carrier.
t Access and Billing Priority: Access to lounge and billing will be determined in order by boarding pass, fol-
lowed by SAG and Paid Lounge Membership cards, including their guests.
t BOARDING PASS FOR A STAR ALLIANCE FLIGHT: Boarding pass must display the two-letter code for a
Star Alliance member carrier operated flight departing from that airport.
t INFANTS: Infants of eligible customers should be provided with lounge access without limit to the num-
ber of infants accompanying an eligible customer. Infants do not count as guests. There is no cross-
charging for infants.
t INFANT DEFINITION: An infant is defined by IATA as a child under two (2) years of age.
t REVENUE TICKET/CUSTOMER: All customers excluding airline staff. Customers travelling on discounted
fares, frequent flyer award tickets or upgrades are considered revenue customers and are included as
revenue customers. Airline employees flying on free or service charge tickets, or Industry Discount (e.g.,
ID50, ID75, ID90) tickets are not considered revenue customers.
t LOUNGE CAPACITY: Some lounges are capacity restricted. All eligible customers will be given equal ac-
cess to these lounges based on the availability of seating, including guests.
CONTRACT LOUNGES
SAG customers have access to third party contract lounges contracted by the Star Alliance member carrier
on which the customer is travelling.
t Customer must present proof of SAG-level status via a valid frequent flyer programme SAG-level card
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t or other valid indication of SAG-level status as defined in Component B11 - Recognition of Star Alliance
Gold and Silver Customers, such as XX*G on the boarding pass where XX is the carrier code of the car-
rier with whom the customer has SAG-level status;
t Customer must also present a boarding pass for a Star Alliance flight departing from that local airport
having a contract with the third-party lounge;
t Customer is entitled to one guest. Guest must be departing on the same carrier as the eligible SAG customer;
t Paid Lounge Membership customers are not entitled to use any contract lounges.
STAR ALLIANCE BRANDED LOUNGES
Access policy for Star Alliance branded lounges is the same as for the member carriers’ owned lounges. Pre-
requisite for access is that the individual member carrier has signed an agreement with the assigned operator.
OTHERS
Lounge access not explicitly addressed in the previous sections is outside the scope of the B08 Lounge Access
Component and should be agreed upon bilaterally. Different rates and/or billing procedures may be applied.
LOUNGE NETWORK
The Star Alliance network offers Star Alliance Gold customers access to more than 990 airport lounges
worldwide, owned, operated or contracted by a Star Alliance member carrier.
STAR ALLIANCE GOLD SIGNS
Star Alliance Gold signs have been placed at all Star Alliance Gold Lounge entrances.
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LOUNGE ACCESS CHART
Aegean Club Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Maple Leaf Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Air China Lounge (Business Class) ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Air China Lounge (First Class) ✔ - ✔ - - - - - - -
Koru Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ ✔
International Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ ✔
CLUB ANA Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ ✔
ANA Lounge ✔ ✔ ✔ - ✔ ✔3 ✔3 ✔3 ✔3 ✔3
signet ✔ - - - ✔ - - - - -
ANA Suite Lounge ✔ - - - - - - - - -
Asiana Lounge (Domestic) - - - - ✔ ✔ ✔ ✔ ✔ ✔
Asiana Lounge (Business Class) ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ ✔
Asiana Lounge (First Class) ✔ - - - - - - - - -
Austrian Business Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Austrian Senator Lounge ✔ - - - ✔ - - - - -
HON Circle Lounge ✔2 - - - - - - - - -
VIP Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Sunrise Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ ✔
Business Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ ✔
Copa Club ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ ✔
BOARDING PASS ACCESS CARD ACCESS
Int’l
First
Class
Int’l
Business
Class
Domestic
First
Class
Domestic
Business
Class
Star
Alliance
Gold
AC Maple
Leaf Club -
Worldwide
CO
Presidents
Club 5
United Red
Carpet
Club 5
United
Club
US
AIrways
Club
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BOARDING PASS ACCESS CARD ACCESS
Int’l
First
Class
Int’l
Business
Class
Domestic
First
Class
Domestic
Business
Class
Star
Alliance
Gold
AC Maple
Leaf Club -
Worldwide
CO
Presidents
Club
United Red
Carpet
Club
United
Club
US
AIrways
Club
EGYPTAIR Business Class Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
EGYPTAIR First Class Lounge ✔ - - - - - - - - -
Cloud Nine Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
LOT Business Lounge - Polonez ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Business Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Senator Lounge ✔ - - - ✔ - - - - -
First Class Lounge ✔2 - - - - - - - - -
Business Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ ✔
Scandinavian Lounge ✔ - - - ✔ - - - - -
Shenzhen Lounge - - ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
SIA Krisflyer Gold Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ ✔
SilverKris Lounge (Business Class) ✔ ✔ - - ✔4 ✔4 ✔4 ✔4 ✔4 ✔4
SilverKris Lounge (First Class) ✔ - - - - - - - - -
Baobab Premium Class Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Cyad First Class Lounge ✔ - - - - - - - - -
Star Alliance Lounge (Business Class) ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Star Alliance Lounge (First Class) ✔ - - - - - - - - -
SWISS Business Class Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Senator Lounge ✔ - - - ✔ - - - - -
SWISS First Class Lounge ✔2 - - - - - - - - -
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VIP Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Domestic Lounges ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ ✔
International First Class Lounge ✔ - - - - - - - - -
International Business Class Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ ✔
TAP Premium Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Royal Orchid Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Royal Silk Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
Royal First Lounge ✔2 - - - - - - - - -
Business Class Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ ✔
United Club ✔ ✔ - - ✔1 ✔ ✔ ✔ ✔ ✔
United International First Lounge ✔ - - - - - - - - -
US Airways Club ✔ ✔ - - ✔1 ✔ ✔ ✔ ✔ ✔
NOTE: 1 UA, US, SAG customers may only access the UA United Clubs and US Airways Clubs within the United States when travelling in conjunction
with a Star Alliance international flight.
2 Except HON/First Class Lounges in FRA/MUC for LH, ZRH/GVA for LX and VIE for OS; BKK TG Spa Lounge.
3 NRT and HND International Departures Lounge
4 Except SIN
5 CO Presidents Club and United Red Carpet Club will gradually merge into United Club during 2012. Cards currently in circulation remain valid until they expire, then they will be
replaced by a United Club card, assuming membership is extended.
BOARDING PASS ACCESS CARD ACCESS
Int’l
First
Class
Int’l
Business
Class
Domestic
First
Class
Domestic
Business
Class
Star
Alliance
Gold
AC Maple
Leaf Club -
Worldwide
CO
Presidents
Club
United Red
Carpet
Club
US
AIrways
Club
United
Club
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DESTINATIONS WITH LOUNGES
This section provides a quick reference to key destination information for customers.
The destinations listed are where each airport has at least one of these facilities:
Gold Lounge or First Class Lounge.
For each city, you will find which carrier has a Star Alliance Gold Lounge, or which carrier has a First Class
lounge. The two-letter carrier code in “gold” type is the owner of a Star Aliiance Gold Lounge.
City Airport Code
Country Airport Name
Hong Kong HKG SQ, TG, TG, UA
China Hong Kong International Airport UA
For example, at Hong Kong International Airport:
SQ, TG and UA operate Star Alliance Gold Lounges.
TG and UA also operate a First Class Lounge.
Please refer to Lounge Access policies.
155
DESTINATIONS WITH LOUNGES A-B
DESTINATIONS WITH LOUNGES: A
City Airport Code
Country Airport Name
Adana ADA TK
Turkey Adana Sakirpasa Airport
Addis Ababa ADD ET
Ethiopia Bole International Airport
Adelaide ADL SQ
Australia Adelaide International Airport
Ankara ESB TK
Turkey Esenboga International Airport
Antalya AYT TK
Turkey Antalya Airport
Armenia AXM AV
Colombia Armenia, Colombia
Athens ATH A3, LH
Greece Eleftherios Venizelos International Airport
Atlanta ATL LH, UA
United States Hartsfield-Jackson Atlanta International Airport
156
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: A-B
Auckland AKL NZ
New Zealand Auckland International Airport
Austin AUS UA
United States Austin-Bergstrom International Airport
Avarua RAR NZ
Cook Islands Rarotonga International Airport
Bangkok BKK SQ, TG
Thailand Suvarnabhumi International Airport
Barranquilla BAQ AV
Colombia Barranquilla (Ernesto Cortissoz), Colombia
Basel BSL LX
Switzerland EuroAirport Basel-Mulhouse-Freiburg
Beijing PEK CA CA
China Beijing Capital International Airport
Berlin TXL LH
Ger
many Berlin Tegel/Otto Lilienthal Airport
Bodrum BJV TK
T
urkey Milas-Bodrum Airport
157
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: B-C
Bogota BOG AV
Colombia
Bogota (Eldorado), Colombia
Boston BOS LH,
United St
ates Logan International Airport UA, US
Bremen BRE LH
Germany
Bremen Airport
Brisbane BNE NZ, SQ
Australia
Brisbane International Airport
Brussels BRU SK, SN
Belgium
Brussels National Airport
Bucaramanga BGA AV
Colombia
Bucaramanga [Palonegro], Colombia
Buenos Aires EZE UA
Argentina
Ministro Pistarini International Airport
Buffalo BUF US
United S
tates Buffalo Niagara International Airport
Cairo CAI MS MS
Egyp
t Cairo International Airport
158
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: C
Calgary YYC AC
Canada
Calgary International Airport
Cali CLO AV
Colombia Cali (Alfonso Bonilla Aragon), Colombia
Cape Town CPT SA SA
South Africa Cape Town International Airport
Cartagena de Indias CTG AV
Colombia Cartagena de Indias (Rafael Nunez), Colombia
Charlotte CLT US
United States Charlotte Douglas International Airport
Cheju CJU OZ
South Korea Cheju International Airport
Chengdu CTU CA CA
China Chengdu Shuangliu international Airport
Chiang Mai CNX TG
Thailand Chiang Mai International Airport
Chiang Rai CEI TG
Thailand Chiang Rai International Airport
159
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: C-D
Chicago ORD LX, SK, LX, UA
United States Chicago O’Hare International Airport UA
Christchurch CHC NZ
New Zealand Christchurch International Airport
Cleveland CLE UA
United States Cleveland-Hopkins International Airport
Cologne CGN LH
Germany Cologne-Bonn Airport
Copenhagen CPH SK
Denmark Copenhagen Kastrup Airport
Cucuta CUC AV
Colombia Cucuta (Camilo Daza), Colombia
Curitiba CWB JJ
Brazil Curitiba Afonso Pena Airport
Dalaman DLM TK
Turkey Dalaman International Airport
Dallas DFW UA
United States Dallas Fort Worth International Airport
160
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: D-E
Denver DEN UA
United Sta
tes Denver International Airport
Detroit DTW LH
United States Detroit Metropolitan Wayne County Airport
Dhaka DAC TG
Bangladesh Zia International Airport
Dresden DRS LH
Ge
rmany Dresden Airport
Dubai DXB LH
United Arab Emira
tes Dubai International Airport
Dunedin DUD NZ
New Zealand Dunedin International Airport
Durban DUR SA
South Africa Durban International Airport
Dusseldorf DUS LH
Germany Dusseldorf International Airport
East London ELS SA
South Africa East London Airport
161
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: E-G
Edmonton YEG AC
Canada Edmonton International Airport
Fort Lauderdale FLL UA
United States Fort Lauderdale/Hollywood International Airport
Frankfurt FRA LH
Germany Frankfurt Main International Airport
Fukuoka FUK NH
Japan Fukuoka Airport
Funchal FNC TP
Portugal Funchal Madeira Airport
Gaziantep GZT TK
Turkey Gaziantep Airport
Geneva GVA LX
Switzerland Geneva International Airport
Gothenburg GOT SK
Sweden Gothenburg Landvetter Airport
Greensboro/High Point GSO US
United States Piedmont Triad International Airport
162
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: G-H
Guam GUM UA
Guam Guam International Airport
Guatemala City GUA CM
Guatemala Guatemala City (La Aurora), Guatemala
Gwangju KWJ OZ
South Korea Gwangju Airport
Halifax YHZ AC
Canada Halifax International Airport
Hamburg HAM LH
Germany Hamburg Fuhlsbuttel Airport
Hamilton HLZ NZ
New Zealand Hamilton International Airport
Hannover HAJ LH
Germany Hannover Langenhagen International Airport
Harare HRE SA
Zimbabwe Harare International Airport
Hartford/Springfield BDL US
United States Bradley International Airport
163
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: H-I
Hat Yai HDY TG
Thailand Hat Yai International Airport
Helsinki HEL SK
Finland Helsinki Vantaa International Airport
Hiroshima HIJ NH
Japan Hiroshima International Airport
Hohhot HET CA
China Hohhot Baita International Airport
Hong Kong HKG SQ, TG, TG, UA
China Hong Kong International Airport UA
Honolulu HNL UA
United States Honolulu International Airport
Houston IAH UA
United States George Bush Intercontinental Airport
Istanbul IST TK
Turkey Istanbul Ataturk International Airport
Izmir ADB TK
Turkey Izmir Adnan Menderes International Airport
164
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: J-L
Johannesburg JNB SA SA
South Africa OR Tambo International Airport
Kagoshima KOJ NH
Japan Kagoshima Airport
Kathmandu KTM TG
Nepal Kathmandu Tribhuvan International Airport
Khon Kaen KKC TG
Thailand Khon Kaen International Airport
Kiev KBP OS
Ukraine Kiev Borispol, Ukraine
Komatsu KMQ NH
Japan Komatsu Airport
Krabi KBV TG
Thailand Krabi Airport
Kuala Lumpur KUL SQ, TG
Malaysia Kuala Lumpur International Airport
Larnaca LCA A3
Cyprus Larnaca International Airport
165
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: L-M
Las Vegas LAS UA
United States McCarran International Airport
Leipzig LEJ LH
Germany Leipzig Halle Airport
Lisbon LIS TP
Portugal Lisbon Portela Airport
London LHR AC, SK SQ
United Kingdom London Heathrow Airport SQ
Los Angeles LAX AC, UA
United States Los Angeles International Airport NZ, UA,
US
Lusaka LUN SA
Zambia Lusaka International Airport
Manila MNL SQ, TG SQ
Philippines Ninoy Aquino International Airport
Manizales MZL AV
Colombia Manizales, Colombia
166
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: M
Matsuyama MYJ NH
Japan Matsuyama Airport
Medellin MDE AV
Colombia Medellin (Olaya Herrera), Colombia
Melbourne MEL NZ, SQ, SQ
Australia Tullamarine International Airport UA
Mexico MEX UA
Mexico Benito Juarez International Airport
Milan MXP LH
Italy Milan Malpensa Airport
Minneapolis/St. Paul MSP UA
United States Minneapolis St. Paul International Airport
Montreal YUL AC
Canada P. E. Trudeau International Airport
Mumbai (Bombay) BOM LH
India Chhatrapati Shivaji International Airport
Munich MUC LH
Germany Munich Franz Josef Strauss
167
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: N
Nadi NAN NZ
Fiji Nadi International Airport
Nagoya NGO NH
Japan Central Japan International Airport
Nanjing NKG ZH ZH
China Nanjing Lukou International Airport
Napier / Hastings NPE NZ
New Zealand Napier Airport
Nelson NSN NZ
New Zealand Nelson Airport
New Plymouth NPL NZ
New Zealand New Plymouth Airport
New York EWR LH,
United States Newark Liberty International Airport SK, UA
New York JFK LH, LX, UA
United States John F. Kennedy International Airport LX, UA
New York LGA UA, US
United States La Guardia Airport
168
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: N-P
Nuremberg NUE LH
Germany Nuremberg Airport
Okinawa OKA NH
Japan Okinawa Naha Airport
Orange County SNA UA
United States John Wayne Airport
Orlando MCO UA
United States Orlando International Airport
Osaka KIX NH, TG,
Japan Osaka Kansai International Airport UA
Osaka ITM NH
Japan Osaka Itami Airport
Oslo OSL SK
Norway Oslo Gardermoen Airport
O
ttawa YOW AC
Canada Macdonald-Cartier International Airport
Palmerston North PMR NZ
New Zealand Palmerston North International Airport
169
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: P
Panama City PTY CM
Panama Tocumen International Airport
Paris CDG AC, LH,
France Charles de Gaulle SK
Penang PEN SQ
Malaysia Penang International Airport
Pereira PEI AV
Colombia Pereira (Matecana), Colombia
Perth PER SQ
Australia Perth International Airport
Philadelphia PHL UA, US
United States Philadelphia International Airport
Phitsanulok PHS TG
Thailand Phitsanulok Airport
Phoenix PHX UA, US
United States Phoenix Sky Harbor International Airport
Phuket HKT TG
Thailand Phuket International Airport
Pittsburgh PIT US
United States Pittsburgh International Airport
170
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: P-R
Port Elizabeth PLZ SA
South Africa Port Elizabeth Airport
Portland PDX UA
United States Portland International Airport
Porto Alegre POA JJ
Brazil Porto Alegre Salgado Filho International Airport
Pusan PUS OZ
South Korea Pusan Kimhae International Airport
Queenstown ZQN NZ
New Zealand Queenstown International Airport
Raleigh-Durham RDU US
United States Raleigh-Durham International Airport
Recife REC JJ
Brazil Guararapes-Gilberto Freyre Airport
Regina YQR AC
Canada Regina International Airport
Rio de Janeiro GIG JJ JJ
Brazil Galeao-Antonio Carlos Jobim International Airport
171
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: R-S
Rio de Janeiro SDU JJ
Brazil Santos Dumont Airport
San Antonio SAT UA
United States San Antonio International Airport
San Diego SAN UA
United States San Diego International Airport
San Francisco SFO SQ, UA
United States San Francisco International Airport UA
San Salvador SAL TA
El Salvador San Salvador (Internacional), El Salvador
Santo Domingo SDQ CM
Dominican Republic Santo Domingo (Aeropuerto de las Americas),
Dominican Republic
Sao Paulo GRU JJ, UA JJ
Brazil Sao Paulo Guarulhos International Airport
Sapporo CTS NH
Japan New Chitose Airport
Seattle SEA UA
United States Seattle Tacoma International Airport
172
DESTINATIONS WITH LOUNGES: S
City Airport Code
Country Airport Name
Sendai SDJ NH
Japan Sendai Airport
Seoul ICN OZ OZ
South Korea Seoul Incheon International Airport
Seoul GMP OZ
South Korea Seoul Gimpo International Airport
Shanghai PVG CA
China Shanghai Pudong International
Shenyang SHE ZH ZH
China Shenyang Taoxian International Airport
Shenzhen SZX CA CA
China Shenzhen International Airport ZH ZH
Singapore SIN SQ, TG SQ
Singapore Singapore Changi International Airport
St. John’s YYT AC
Canada St. John’s International Airport
Stockholm ARN SK
Sweden Stockholm Arlanda Airport
173
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: S-T
Stuttgart STR LH
Germany Stuttgart Echterdingen Airport
Surat Thani URT TG
Thailand Surat Thani Airport
Sydney SYD NZ, SQ SQ
Australia Sydney Kingsford Smith Airport
Taipe i TPE SQ, TG
Taiwan Taiwan Taoyuan International Airport
Tampa TPA US
United States Tampa International Airport
Thessaloniki SKG A3
Greece Thessaloniki Airport
Tianjin TSN CA
China Tianjin Binhai International Airport
Tokyo HND NH NH
Japan Tokyo Haneda International Airport
Tokyo NRT NH, UA NH, UA
Japan Narita International Airport
Toron t o YYZ AC
Canada Lester B. Pearson International Airport
174
DESTINATIONS WITH LOUNGES: T-W
City Airport Code
Country Airport Name
Trabzon TZX TK
Turkey Trabzon Airport
Ubon Ratchathani UBP TG
Thailand Ubon Ratchathani Airport
Vancouver YVR AC
Canada Vancouver International Airport
Vienna VIE OS
Austria Vienna International Airport
Warsaw WAW LO
Poland Frederic Chopin Airport
Washington DCA UA, US
United States Washington National Airport
Washington IAD LH, UA UA
United States Washington Dulles International Airport
Wellington WLG NZ
New Zealand Wellington International Airport
Winnipeg YWG AC
Canada Winnipeg International Airport
175
City Airport Code
Country Airport Name
DESTINATIONS WITH LOUNGES: W-Z
Wuxi WUX ZH ZH
China Sunan Shuofang International Airport
Zurich ZRH LX
Switzerland Zurich Kloten Airport
176
MAPS
ADD
Addis Ababa, Ethiopia
Bole International Airport
www.ethiopianairports.com/
Operating Carriers: ET | LH | MS | TK
177
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
AMS
Amsterdam, Netherlands
Schiphol Airport
www.schiphol.nl
Operating Carriers: JP | LH | LO | LX | MS | OS | OU | SK | SQ | TK | TP | UA | US
178
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
ATH
Athens, Greece
Eleftherios Venizelos International Airport
www.aia.gr
Operating Carriers: A3 | AC | CA | JP | KF | LH | LO | LX | MS | OS | OU | SK | SN | TK | US
179
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
AKL
Auckland, New Zealand
Auckland International Airport
www.aucklandairport.co.nz
Operating Carriers: NZ | SQ | TG
180
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
BKK
Bangkok, Thailand
Suvarnabhumi International Airport
www.airportthai.co.th
Operating Carriers: CA | ET | LH | LX | MS | NH | OS | OZ | SK | SQ | TG | TK | UA
181
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
BCN
Barcelona, Spain
Barcelona Airport
www.aena.es
Operating Carriers: A3 | AC | AV | JP | LH | LO | LX | MS | OS | OU | SK | SN | SQ | TK | TP | UA | US
182
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
PEK
Beijing, China
Beijing Capital International Airport
www.bcia.com.cn
Operating Carriers: AC | CA | ET | LH | LO | LX | MS | NH | NZ | OS | OZ | SA | SK | SQ | TG | TK | UA | ZH
183
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
BOG
Bogota, Colombia
El Nuevo Dorado International
www.elnuevodorado.com
Operating Carriers: AC | AVTA | CM | JJ | LH | UA
184
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
BOS
Boston, USA
Logan International Airport
www.massport.com
Operating Carriers: AC | LH | LX | UA | US
185
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
BRU
Brussels, Belgium
Brussels National Airport
www.brusselsairport.be
Operating Carriers: A3 | AC | ET | JP | KF | LH | LO | LX | MS | OS | OU | SK | SN | TK | TP | UA | US
186
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
EZE
Buenos Aires, Argentina
Ministro Pistarini International Airport
www.aa2000.com.ar/
Operating Carriers: AC | AVTA | CM | JJ | LH | SA | UA
187
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
CAI
Cairo, Egypt
Cairo International Airport
www.cairo-airport.com
Operating Carriers: A3 | ET* | LH | LO | LX | MS | OS | SQ | TK
188
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
CLT
Charlotte, USA
Charlotte Douglas International Airport
www.charlotteairport.com
Operating Carriers: AC | LH | UA | US
189
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
CTU
Chengdu, China
Shuangliu
www.cdairport.com
Operating Carriers: CA | NH | OZ | TG | ZH
190
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
ORD
Chicago, USA
Chicago O’Hare
www.ohare.com
Operating Carriers: AC | AVTA | CM | LH | LO | LX | NH | OZ | SK | TK | UA | US
191
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
CPH
Copenhagen, Denmark
Kastrup
www.cph.dk
Operating Carriers: AC | JP | KF | LH | LO | LX | MS | OS | OU | SK | SN | SQ | TG | TK | TP | UA
192
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
DEL
Delhi, India
Indira Gandhi International
www.newdelhiairport.in
Operating Carriers: CA | ET | LH | LX | OS | OZ | SQ | TG | TK | UA
193
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
DEN
Denver, USA
Denver International Airport
www.flydenver.com/
Operating Carriers: AC | LH | UA | US
194
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
DXB
Dubai, United Arab Emirates
Dubai International Airport
www.dubaiairport.com
Operating Carriers: CA | ET | LH | LX | MS | OS | SQ | TG | TK | UA
195
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
DUS
Düsseldorf, Germany
Düsseldorf International
www.duesseldorf-international.de
Operating Carriers: A3 | CA | LH | LO | LX | OS | OU | SK | TK | TP
196
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
FRA
Frankfurt, Germany
Frankfurt Main International Airport
www.frankfurt-airport.de
Operating Carriers: A3 | AC | CA | ET | JJ | JP | LH | LO | LX | MS | NH | OS | OU | OZ | SA | SK | SQ | TG | TK | TP | UA | US
197
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
FUK
Fukuoka, Japan
Fukuoka Airport
www.fuk-ab.co.jp
Operating Carriers: CA | NH | OZ | SQ | TG | UA
198
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
GVA
Geneva, Switzerland
Geneva International Airport
www.gva.ch
Operating Carriers: AC | LH | LO | LX | MS | OS | SK | SN | TK | TP | UA
199
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
CAN
Guangzhou, China
Guangzhou Baiyun International Airport
www.baiyunairport.com
Operating Carriers: CA | ET | NH | MS | OZ | SQ | TG | TK | ZH
200
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
HGH
Hangzhou, China
Hangzhou Xiaoshan International Airport
www.gva.ch
Operating Carriers: CA | ET | NH | OZ | ZH
201
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
HEL
Helsinki, Finland
Helsinki-Vantaa International Airport
www.helsinki-vantaa.fi
Operating Carriers: KF | LH | LO | SK | TK | TP
202
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
SGN
Ho Chi Minh City, Vietnam
Tan Son Nhat Airport
www.hochiminhcityairport.com/
Operating Carriers: CA | LH | NH | OZ | SQ | TG | TK | UA
203
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
HKG
Hong Kong, China
Hong Kong International
www.hongkongairport.com
Operating Carriers: AC | CA | ET | LH | LX | NH | NZ | OZ | SA | SQ | TG | TK | UA | ZH
204
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
IAH
Houston, USA
George Bush Intercontinental Airport
www.fly2houston.com
Operating Carriers: AC | AVTA | LH | SQ | UA | US
205
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
IST
Istanbul, Turkey
Ataturk International
www.ataturkairport.com/
Operating Carriers: A3 | JP | LH | LO | LX | MS | OS | OU | SQ | TK
206
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
CGK
Jakarta, Indonesia
Soekarno–Hatta International Airport
www.jakartaairportonline.com/
Operating Carriers: CA | LH | NH | SQ | TG | TK
207
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
JNB
Johannesburg, South Africa
Johannesburg International Airport
www.acsa.co.za/
Operating Carriers: ET | LH | LX | MS | SA | SQ | TG | TK
208
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
KUL
Kuala Lumpur, Malaysia
Kuala Lumpur International Airport
www.klia.com.my
Operating Carriers: CA | LH | MS | SQ | TG
209
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
LIS
Lisbon, Portugal
Lisbon-Portela Airport
www.ana-aeroportos.pt
Operating Carriers: LH | LX | SN | TK | TP | UA | US
210
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
LJU
Ljubljana, Slovenia
Joze Pucnik Airport
www.lju-airport.si/eng
Operating Carriers: JP | TK
211
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
LHR
London, United Kingdom
Heathrow
www.baa.com
Operating Carriers: A3 | AC | CA | ET | JJ | KF | LH | LO | LX | MS | NH | NZ | OS | OU | OZ | SA | SK | SN | SQ | TG | TK | TP | UA | US
212
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
LAX
Los Angeles, USA
Los Angeles International
www.lawa.org
Operating Carriers: AC | AVTA | CA | CM | LH | LX | NH | NZ | OZ | SQ | TG | TK | UA | US
213
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
MAD
Madrid, Spain
Barajas
www.aena.es
Operating Carriers: A3 | AC | AV* T4 | CA | JJ | LH | LO | LX | MS | SK | SN | TG | TK | TP | UA | US
214
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
MAN
Manchester, United Kingdom
Manchester International
www.ManchesterAirport.co.uk
Operating Carriers: JP | LH | LX | SK | SN | SQ | TK | TP | UA | US
215
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
MNL
Manila, Philippines
Ninoy Aquino International Airport
www.manila-airport.net/
Operating Carriers: CA | NH* | OZ | SQ | TG | UA
216
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
MEL
Melbourne, Australia
Tullamarine International
www.melbourneairport.com.au
Operating Carriers: CA | NZ | SQ | TG | UA
217
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
MEX
Mexico City, Mexico
Benito Juarez
www.aicm.com.mx
Operating Carriers: AC | AVTA | CM | JJ | LH | UA | US
218
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
MIA
Miami, USA
Miami International
www.miami-airport.com
Operating Carriers: AC | AVTA | CM | JJ | LH | LX | TP | UA | US
219
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
MXP
Milan, Italy
Malpensa
www.milanomalpensa2.eu/
Operating Carriers: A3 | CA | ET | JJ | LH | LO | LX | MS | OS | SK | SN | SQ | TG | TK | TP | UA
220
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
YUL
Montréal, Canada
Pierre Elliot Trudeau
www.admtl.com
Operating Carriers: AC | LH | LX | UA | US
221
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
DME
Moscow, Russia
Domodedovo
www.domodedovo.ru/en/
Operating Carriers: A3 | LH | LX | MS | OS | SN | SQ | TG | TP | UA
222
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
BOM
Mumbai, India
Chhatrapati Shivaji International Airport
www.airportsindia.org.in
Operating Carriers: CA | ET | LH | LX | MS | NH | SA | SQ | TG | TK | UA
223
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
MUC
Munich, Germany
Franz Josef Strauss
www.munich-airport.de/
Operating Carriers: A3 | AC | CA | JP | LH | LO | LX | MS | NH | OS | OU | SA | SK | SQ | TG | TK | TP | UA | US
224
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
NGO
Nagoya, Japan
Central Japan International Airport
www.centrair.jp
Operating Carriers: CA | LH | NH | OZ | SQ | TG | UA
225
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
EWR
New York, USA
Newark Liberty International Airport
www.panynj.gov/airports
Operating Carriers: AC | LH | LO* | LX | SK | SQ | TP | UA | US
226
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
JFK
New York, USA
John F. Kennedy International
www.panynj.gov/airports
Operating Carriers: AC | AVTA | CA | CM | JJ | LH | LO | LX | MS | NH | OS | OZ | SA | SN | SQ | TG | TK | UA | US
227
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
MCO
Orlando, USA
Orlando International Airport
www.orlandoairports.net
Operating Carriers: AC | AVTA | CM | JJ | LH | UA | US
228
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
KIX
Osaka, Japan
Kansai International Airport
www.kansai-airport.or.jp
Operating Carriers: CA | LH | NH | NZ | OZ | SQ | TG | TK | UA | ZH
229
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
OSL
Oslo, Norway
Oslo Gardermoen
www.osl.no
Operating Carriers: KF | LH | LX | OS | SK | SN | TG | TK | TP | UA
230
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
PTY
Panama City, Panama
Tocumen International
www.tocumenpanama.aero
Operating Carriers: AVTA | CM | UA
231
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
CDG
Paris, France
Charles de Gaulle
www.paris-cdg.com
Operating Carriers: A3 | AC T2A | CA | ET T2A | JJ | JP | KF | LH | LO | LX | MS | NH | OS T2D | OU | OZ | SK | SN | SQ | TG | TK | UA | US
232
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
PHL
Philadelphia, USA
Philadelphia International Airport
www.phl.org
Operating Carriers: AC | LH | UA | US
233
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
PHX
Phoenix, USA
Phoenix Sky Harbor International Airport
www.phxskyharbor.com
Operating Carriers: AC | UA | US
234
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
GIG
Rio de Janeiro, Brazil
Galeão International Airport
www.infraero.com.br/
Operating Carriers: AVTA | CM | LH | JJ | TP | UA | US
235
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
FCO
Rome, Italy
Fiumicino
www.adr.it
Operating Carriers: A3 | AC | CA | ET | LH | LO | LX | MS | OS | OU | SK | SN | SQ | TG | TK | TP | UA | US
236
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
SFO
San Francisco, USA
San Francisco International Airport
www. flysfo.com
Operating Carriers: AC | AVTA | CA | LH | LX | NH | NZ | OZ | SQ | UA | US
237
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
GRU
São Paulo, Brazil
Guarulhos-São Paulo International Airport
www.infraero.com.br
Operating Carriers: AC | AVTA | CA | CM | JJ | LH | LX | SA | SQ | TK | TP | UA
238
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
SEA
Seattle, USA
Seattle Tacoma International Airport
www.portseattle.org/seatac
Operating Carriers: AC | LH | NH | OZ | UA | US
239
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
ICN
Seoul, South Korea
Incheon International
www.airport.or.kr
Operating Carriers: AC | CA | LH | NH | OZ | SQ | TG | TK | UA | ZH
240
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
PVG
Shanghai, China
Shanghai Pudong International Airport
www.shanghaiairport.com
Operating Carriers: AC | CA | LH | LX | NH | NZ | OZ | SK | SQ | TG | TK | UA | ZH
241
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
SZX
Shenzhen, China
Shenzhen Bao’an International Airport
www.szairport.com
Operating Carriers: CA | OZ | ZH
242
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
SIN
Singapore
Singapore Changi Airport
www.changiairport.com/
Operating Carriers: CA | LH | NH | OZ | SQ | TG | TK | UA
243
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
ARN
Stockholm, Sweden
Arlanda Airport
www.arlanda.se/
Operating Carriers: CA | ET | JP | KF | LH | LO | LX | OS | SK | TG | TK | TP | UA | US
244
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
SYD
Sydney, Australia
Kingsford Smith
www.sydneyairport.com.au
Operating Carriers: AC | CA | NZ | OZ | SQ | TG | UA
245
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
TPE
Taipei, Taiwan
Taiwan Taoyuan International Airport
www.taoyuan-airport.com
Operating Carriers: CA | NH | OZ | SQ | TG | UA | ZH
246
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
HND
Tokyo, Japan
Haneda Airport
www.tokyo-airport-bldg.co.jp/en/
Operating Carriers: CA | NH | OZ | SQ | TG
247
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
NRT
Tokyo, Japan
Narita International
www.narita-airport.jp
Operating Carriers: AC | CA | LH | LX | MS | NH | NZ | OS | OZ | SK | SQ | TG | TK | UA | ZH
248
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
YYZ
Toronto, Canada
Lester B. Pearson International
www.torontopearson.com/
Operating Carriers: AC | AVTA | CM | ET | LH | LO | OS | TK | UA | US
249
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
YVR
Vancouver, Canada
Vancouver International
www.yvr.ca
Operating Carriers: AC | CA | LH | NZ | UA | US
250
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
VIE
Vienna, Austria
Vienna International Airport
www.viennaairport.com
Operating Carriers: A3 | JP | LH | LO | LX | MS | OS | OU | SN | TK | TP
251
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
WAW
Warsaw, Poland
Frederic Chopin Airport
www.lotnisko-chopina.pl/
Operating Carriers: JP | LH | LO | LX | OS | SK | SN | TK | TP
252
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
IAD
Washington, USA
Washington Dulles International Airport
www.metwashairports.com
Operating Carriers: AC | AVTA | CM | ET | LH | NH | OS | SA | SK | TK | UA | US
253
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
ZAG
Zagreb, Croatia
Zagreb Airport
www.zagreb-airport.hr
Operating Carriers: LH | OS | OU | TK | TP
254
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
ZRH
Zurich, Switzerland
Zurich Airport
www.zurich-airport.com/
Operating Carriers: AC | JP | LH | LO | LX | OS | OU | SK | SQ | TG | TK | TP | UA | US
255
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
256
SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND
Adria
Airways
JP
Aegean
Airlines
A3
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Air
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CA
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NZ
ANA
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Airlines
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Airlines
OU
EGYPTAIR
MS
Ethiopian
Airlines
ET
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OS
Blue1
KF
Brussels
Airlines
SN
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Airlines
LO
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LH
Scandinavian
Airlines
SK
Shenzhen
Airlines
ZH
SWISS
LX
TAM
JJ
TAP
Portugal
TP
THAI
TG
Turkish
Airlines
TK
United
UA
US
Airways
US
LOUNGES
LOCATIONS
First
Class
Contract
Ticketing
Checkin Transfer
Desk
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STAR ALLIANCE MEMBERS - KEY TO MAP SYMBOLS
257
Avianca
Taca
AVTA
South African
Airways
SA
Singapore
Airlines
SQ